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November 2023 by Anna Isaeva
Worst customer service ever. “I don't care about customers at all” attitude. Inattentive and lost staff. No one could help or at least take a payment at the cashier as its always empty.
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September 2023 by Cyndi M.
This store smells like sour milk. It's 5:40 pm & empty with zero customer service. Too busy chitty chatting at a poorly placed customer service counter. Just wanted to check it out, so I'm sitting on a sofa, an uncomfortable one, making an honest review while being ignored. They get the 2nd star only for using FSC wood in some of their synthetic poly poofy furniture. Ok, this was lame. Heading out.
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September 2023 by Alice Siah
The store ppl are very nice and engaging. Lovely presentation. I often buy online and pick ups both inside the store or outside. They are always very quick and have great customer service. Thanks CB2!
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August 2023 by Anwaya Aras
Had a pretty bad experience with this store. Our original designer: Jake left and so we got passed around. We had a lot of furniture to order and the store wasn't professional at all. Jake was great but if your associate leaves, it really is a problem with this store.
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June 2023 by Shristy A.
We absolutely love this store and visit here often for our kitchen/living room furnishing needs.Also, absolutely love the location of this store - no trouble with public parking(free), hangout before or after shopping. Oh! and did I forget to mention that the service is amazing as well. Pickups are so easy and quick - they get stuff from the backdoor all ready for you. Returns/exchanges have never been an issue. They are all super nice!We have bought planters, loads of things for our kitchen and what not. We hope they have more varieties in their furniture/bedroom section.
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June 2023 by Qinyao Mou
I went to the store to check the sofa I saw online but the store doesn't have it. Rick is very engaging and went above and beyond to help me to figure out what materials, size and everything about the sofa, I ended up with buying another one at store I liked better!
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June 2023 by Gregory C.
I purchased two planters here. A few days later I realized one of them had a hairline crack all the way down, I had already thrown out my receipt, but I took it back anyway.They replaced it on the spot, never even asked for my receipt,
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April 2023 by Juliane Krebs
Great store....
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February 2023 by Jill O.
CB2 at Santana Row is a great place to shop and to be inspired for your home designing needs. Sales associates were welcoming and very attentive to all the customers in the store...and there were alot. The spacious store has soooo many set ups and merchandise that one can't leave without being inspired with new ideas. The pieces sold here are definitely a higher end and it's obvious when you see up close and even feel the quality. This shop is centrally located in Santana Row, so there are many things to do and to see in addition to checking out this fabulous store!
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February 2023 by Ashley B.
It's really sad how much the CB2 has gone down hill. The furniture is cheaply made and the staff they hire are pretty lazy. When the store first opened I was very excited but I went over the weekend and I wasn't once greeted by any of the employees. I saw at least 3 employees on their phones including the store manger, who left the store to take a personal call. I've been in the store and purchased from this located about 4-5 times now and honestly it hasn't gotten better. The red headed lady named Kelly who is store manger is an idiot and will do anything to get a sale. My fiancé and I ordered a bed from her a couple months ago and not once have I been updated on my order. In fact when I spoke to her she said she has called me and left me voicemails which I for a fact she hasn't. Being in customer service myself I understand things are delayed but she update the client. Also here's a tip don't make up excuses why it's delayed just be honest. I will only be ordering online since the store is never helpful.
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December 2022 by Kim Stuart
Maybe it's a high traffic location, but every piece of light colored furniture is dirty.
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December 2022 by Blake Lebeau
Christine and Nicole are rockstars! They came in clutch for last minute Xmas gifts and over the top wrapping to make it extra special. They are the best!!
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December 2022 by Taylor E.
I went to the store to purchase two lamps and the staff were so nice and helpful I ended up walking out with a bunch more than I anticipated! The associate I worked with was hilarious and I couldn't stop laughing throughout the entire buying process. My bed looks like it's from a catalog now and my new lamps are STUNNING. All I'm waiting for now is the bed frame and nightstands! Can't waiiitAlso, the frames came from CB2 as well, I framed the hotels I stayed in on my first trip to Europe, OBSESSED some would say
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October 2022 by Senthil k.
I don't think we have had an experience that was worse than the one we had with CB2 at Santana Row. We had few orders that were messed up. An example we got several calls to pick up one of the orders we had, we went in to pick it up and they couldn't locate it...we were upset because we spent close to an hour at CB2, then finally they got it a week later and wanted us to come over to pick up and we obviously refused and had they a ship it to us. Our coffee table that was supposed to get delivered mid October, never arrived and we could not even get hold of anyone at the store on the phone ...we finally went into the store to learn that the order is pushed out to June next year!!! Never again. Kelly the manager was sympathetic and listened to my complaint patiently, i thank her for that
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October 2022 by Niloufar H
Poor customer service. The don’t accept return for online orders.