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November 2023 by Mario Q
Have been going to this branch for years and they are always extremely helpful
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April 2023 by q3cobra
They resolved an issue for me instantly.
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March 2023 by Yaneth R.
To open a account here they will check your credit I don't know for what if am not opening a credit card .Employee are so rude and disrespectful. I closed my account.
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October 2022 by Jean paul Georges
worst management ever,they put my 18000 check on hold for 9 business days despite I have more than 70000 in my account for 2 years.
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June 2022 by Brittaney jones
I recommend this bank they saved my life so much i love how fast they are at taking care of there clients u can tell how much they love them
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June 2022 by Myra L.
Good too see much improvement at the Lincoln branch # way to go Cefcu # great job .....
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May 2022 by Veronica A.
I have been a customer here for over 5 yrs now. I really love this bank! Everyone is always so helpful. On my most recent visit I was assisted by Luis Perez. He was extremely efficient and resourceful. I felt well taken care of and would recommend this bank to my family and friends!
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May 2022 by Art A.
I am very happy with CEFCU. They helped me with my commercial refinance, and I moved all my banking needs to them afterwards. They have courteous tellers, and their customer service line is all US Based, no overseas operators that are impossible to understand, which is a HUGE plus!
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May 2022 by Joe F.
Went in to open a secondary checking account in order to qualify for an auto loan. Amazing experience. Got the checking account set up, savings account and got the final help on my auto loan. Jasmine was great throughout the entire process, suggesting different options on the loan, moving the account opening along. Very impressive knowledge, client service and efficiency. I have been a San Jose resident all my life and have heard of and driven by CEFCU all my life but never thought to open an account. I'm glad I did. Wells Fargo is terrible and has been going downhill ever since the account opening scandal. Fees, customer service and flexibility all don't measure up to CEFCU.
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April 2022 by Jessica P.
I always have a great experience at this branch. The service members are all friendly and efficient. Last Friday I had a great experience with Jasmine Martinez. I had never applied for a loan before and I needed to request the paperwork to be transferred from another branch. Within 10 minutes of me requesting the docs transferred Jasmine was giving me a call to let me know she received them and what I needed to bring in. I went into the bank an hour later and she was ready when I arrived, there was an issue with the co-signer needing to give authorization and she was flexible in talking with her manager about making the verification on FaceTime due to the co-signer's illness. The whole process in working with her was friendly, professional, fast and easy. Would definitely recommend CEFCU and Jasmine to anyone securing a loan,.
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April 2022 by Logan Shelton
NOT A CO-OP BANK! ATM ONLY.
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October 2021 by Shane B.
Luis Perez was extremely helpful in refinancing the loan for my vehicle and also very willing to help me out in whatever way needed. Highly recommend you see Luis. Also the bank staff are always cheerful and happy when I walk in.
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August 2021 by Ana Caraza
The worse customer service. Make you wait in line and the employees are just standing around doing nothing ?
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June 2021 by Sara L.
The Washington cefcu drive up teller is usually a very friendly blonde lady, however today I had an extremely rude red head. This was on Friday afternoon, so I hope someone knows who this lady is . I miscounted my deposit ( a few dollars off) and She made me feel like an idiot about it . I tried to make A joke because it had been a long day with my kids and I was exhausted . She did not laugh or even acknowledge what I said . She sent my receipt out and I told her thanks a lot and have a great day ! She looked right at me and didnt say a thing . No thank You , Nothing .. You have no business in customer service with an attitude like that .
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May 2021 by Robbert W.
ATM wouldn't take checks. Tried to give me back the checks that i didn't put into it. Wouldn't give my back my debit card because I hadn't taken the checks out that I never had the chance to even put in. Went to the desk and the staff were unhelpful. Came back and the ATM was clear. Still no card. Have had nothing but trouble with these new ATMs, ever since they got put in.