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November 2023 by Wendy Gibbons
Courtney was so helpful when our stuff was stored by my moving company at this storage location. She is an awesome human being who will go far in life because she can turn a very painful situation into one that gives hope. She truly cares about people, and I give her my highest recommendation.
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November 2023 by Linda Ruiz
Thanks to Maria who helped me a lotVery nice experience.
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October 2023 by Sergio Sandoval
The employee was really helpful and made my experience easy and fast
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August 2023 by David Endliss
New management came in and decided to kick out so many long term renters(some had been there for 15 years most had been there for many years) for completely made up garbage reasons and they made everyone leave within 7 days and stole the remainder of the paid rent for the month which is illegal. To top that off they decided to refuse me access for one of those days because the district manager woman is truly the meanest most disrespectful person I've ever dealt with. I'm half deaf so because I asked her to repeat herself she ended up getting in my face in a very threatening manner (if she were a man and did that I and anyone else in my position would have felt the need to fight for their own safety) and screamed disrespectful comments at me. I've witnessed Chris get in the face of a completely calm and collected tenant who he decided to kick out merely because he didn't like that the guy was concerned for security of the facility which is a complete joke. Instead of what a normal person would do as a new manager like secure the giant cut open hole in the corner fence that I included a pictue of or maybe secure the back gate which was held together by chains since the hinges had been cut, or even address the camera that didn't operate they instead went on the warpath and decided to throw out all of their long time customers. They changed the rules but didn't tell anyone which is how they were able to kick me out and 20 or so other tenants. There are units being broken into daily and any attempts we made to secure the contents of our storage would be turned into grounds for them to kick us out despite the contract saying very clearly we have a right to use whatever means we felt necessary to secure our belongings. So besides all of this if you still decide to rent here beware there are many theft problems serious electrical issues and even worse the buildings and wiring are not up to code and are a fire hazard with exposed av wires running along the roof attention code inspector ..... Basically the best way to put it is this place is frequent tweaker hunting grounds and while it used to have some perks to being there that made it worthwhile having your dignity attacked and being disrespected for no reason whatsoever by management and then being kicked out like they are doing to over half the tenants in the entire location definitely puts this place in the red. BEWARE DO NOT RENT OR STORE YOUR STUFF HERE YOU DO SO AT YOUR OWN RISK AND BELIEVE ME THERE IS A MAJOR RISK. Over 20 break-ins in the last few months and management didn't do anything to prevent anymore. I am disgusted by this place by Chris and the female area or district manager and I have never been treated so badly for no reason other than because they had a stick up theird some problemthey decided to take out on me and others. Sorry I needed to rant because I'm so upset and angry b this horrible experience. I speak on behalf of at least 15 tenants when I say this place is a big mistake.i since mied to another facility and have had no problems and have been treated like a human being really likes valued customer and I am grateful for a1 being better than secure spa ce any day of the week my stuff is safe there at a1 and mydignity intact which is more than I could ever begin to saY for secure space hedding. This review while biased is honest and 109%factual and all on camera as well. I recorded them breaking the law numerous times with several tenants and have videos of them attacking me and others verbally and threateningly . Sorry to the readers for the long review but it needed to be said I could go on but I'm gonna leave it at that.
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July 2023 by Shelly Hall
Courtney is the most pleasant person that we have ever dealt with and is very helpful. She maintains the property and I feel safe and sound
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June 2023 by Jodie B.
Value = poor. They keep jacking up the rent. They're only open 7am to 7pm. If you're locked in nobody will help you out. Nobody answers the emergency number. You have to leave your vehicle inside and walk out. Pathetic. Security = poor. They've had break-ins before leading to properly losers for multiple tenants including myself. They have not taken any measures to enhance security. The gates are ancient and easily crashed or hacked. The only redeeming quality is that the lady manager is very polite, sweet, and customer oriented. But the people in charge could care less. And it shows!
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June 2023 by Stephen Guruwaiya
Was an EXCELLENT experience. Simple, efficient, courteous, and met all my needs. Courtney, your representative, was the best. A true professional and a solid asset to your company.
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June 2023 by Joe Galindo
Courtney helped me get a unit super friendly and great customer service my unit was sweeped and clean I recommend anyone looking for a storage come see courtney.
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June 2023 by veronica salgado
Courtney,Is always good to me and my family .She is very welcoming and inviting .great personality, Extra helpful.Thank you.
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May 2023 by A.C. Mendiones
Zeke and Courtney are the absolute best! Polite, respectful and professional! A breath of fresh air for storage management teams!
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May 2023 by Robb Meek
Very efficient, friendly and helpful! I have never had such an easy rental experience, thank you Courtney!
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April 2023 by cheryl foden
I read all the positive reviews of persons that were impressed with the cleaniness of the units since new management- that is true. I also saw that management was helpful in showing a unit- I am sure they are on their best in trying to sell you but how are they in customer service? That I can comment on. I am a long term business storage renter who has been here at this unit for years, with this management and last one. This current manager Mr. Ayon and his staff have not been helpful in solving a simple customer service issue. In fact they are basically exhibiting the worst customer service I have ever seen. They never answer the phones at the facility- always goes to answering services with promises to call me back, and and never do. They cannot take care of a simple lock cut off as requested due to a misplaced key making this simple customer issue into a major problem as weeks go by with no assistance. Now they don't even bother to respond. It is as if they cannot be bothered with a customer when you are an established renter who pays the storage fees and are only concerned when trying to sign you on. Beware They are much better storage service centers that this. I plan to leave.
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April 2023 by Cheryl F.
This storage facility is clean and they are happy to help you find a unit but once someone is a paying customer, the customer service exhibited in my experience is the worst I have ever seen. They never answer their phone at the facility, it always goes to an answering service that says they will relay the call and have the manager call you back. They don't call back, or handle simple customer needs such as cutting off of a lock where there is a missing key, something the old management did in my experience with no issue before Mr. Ayon and his staff came on .Weeks of calls to them go on with no result. Promises to cut the lock off ( issue is lost key) are not kept. Now they have given up and do not call back at all. I guess it it too much trouble to provide any customer service once they have you signed up. And yes, I am leaving as soon as this lock is cut off.
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March 2023 by Cher Jones
Courtney was a real trooper working in such awful conditions in being so cold and rainy. Please finish her office ASAP! She has excellent customer service skills. We need more folks like her?
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January 2023 by Susan Beach
I was not looking forward to getting a storage unit, but am in need of one temporarily now. When I arrived at SecureSpace, Courtney B. was working in the office today, & meeting her was like "breath of fresh air". She was really sweet & very helpful in answering all the questions I had, & mostly before I even had to ask them. She was thorough & completed the sign-up process in no time. Great Customer Service!!!
