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December 2023 by James Shearer
I find the staff very friendly and helpful!
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July 2023 by Ritu Raut
Really dissatisfying service. They don’t value other’s time. I just had to open an account. The banker at this branch wasted an hour of the scheduled meeting talking about all the unnecessary services chase provides. When there were 25 mins left she asked me to wait outside of her office to open the account myself! Which was the whole reason i scheduled the meeting. When I tried to tell her its not possible to open the account by myself, she was busy on call and came to help almost at the end of the appointment!
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July 2023 by Silvia C
This chase branch is useless not sure what the point of this chase is. I've consistently received unsatisfactory service; I'm compelled to write a review.I went in today the first atm machine I attempted to use was not able to take cash in for deposits so I had to walked outside to use the machine for a transaction. When I came back in to do a completely different transaction I was told to at down and wait.Finally, the branch manager assisted me but had no sense of urgency to process my transaction. Please keep in mind that when I visit other Chase branches the tellers take less than 1 minute to process it for me. This lady took her time and took my drivers license and arm card into a separate room. I was confused to why she walked away and left me seated at her desk. When I asked one of the other employees what happened to the banking center manager she she said she would be back in 5 mins and then blamed that they have no tellers so transactions take longer lolOkay, they need to stop blaming that they have no tellers. That doesn't excuse their poor communication and how long it takes them to process transactions. Again not sure what the point of this center is as they seem unable to process even simplistic transactions.I don't recommend you waste your time here.
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August 2022 by Stephen N.
This Chase bank is useless: parking in underground lot is limited but more, this branch does not cash checks or make change. The people there direct you to automatic teller stations to make such transactions. Hardly any point in having a branch staff if they don't provide any service. I'm an otherwise satisfied Chase customer and now know better than to waste my time here.
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July 2022 by FlawSinStylE G.
What is the point of having this bank if it doesn’t have tellers it ridiculous that you have people there but I can’t speak with a real person. Probably the worst and most pointless chase bank I have been to. The amount of confusion and disappointment in why this one exists baffles me.
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May 2022 by Cameron Blume
The ATMs here are poorly maintained. They’re frequently either out of order (don’t recognize any cards), or out of twenty dollar bills. This is the closest Chase to my house, but I’ve started to avoid going there because it’s so unreliable.
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July 2021 by Michelle O.
I am completely dissatisfied with Chase bank. I had made a purchase, the vendor who took my money via Apple Pay did not provide the service. After calling to dispute the transaction, Chase decided to side with the vendor. Chase did not ask me for any proof of my purchase or experience. Since the vendor had my receipt that was proof that I was there, apparently that was all the proof that Chase needed. But I still have the broken device in which they did not fix properly. I still have the broken screen, the broken device, and they even took my screen protector. So even though the vendor agreed that it was not fixed properly I was still not refunded. Due to the way that Chase has miss handled the situation I have had my friends and family remove themselves from Chase bank. I have even removed one of my younger siblings from my account as well. It is extremely unfortunate that Chase will decide with vendors over there long time bank members for over 10 years.
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May 2021 by Benny H.
Clean and easy to understand layout. Came here to get some cash and left. Parking is a bit weird as it's under an apartment complex, but nothing too annoying. Easy transaction.
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March 2021 by january161992
google says its open but its not!
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November 2020 by Kosoluchi Ibe
This branch has friendly staff and it's very clean. When I came in today I noticed that it's newly remodeled. Alex is a great banker who was very helpful and kind. He truly left me with a great impression of Chase. The customer service experience at this branch never disappoints me.
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September 2020 by Diana Kentzell
Very helpful and friendly. I'm handicapped. Wheelchair lady. I like the helpfulness.
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May 2020 by Bang C.
I usually go to Chase location on El Camino Real in Santa Clara. I never have any issues there. Staff on el Camino is always helpful and know what they are doing. I started to go to this one. My checks are usually cleared within 24 hours.The checks took 3 days to clear at this location. I need money and the staff said the ATM would give 3,000 dollars and I knew it would not give that amount, but she insisted that it would. I withdrew and it declined in front of her. The bank is open but the staff is not logged in to serve with customers. What is the point to open the door but staff is not ready?? Poor management. If I could give ZERO star I would.
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March 2020 by Sergei Fomin
Small branch; service is fast & efficient. Friendly employees.
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February 2020 by Jacob Sanchez
Avoid this location. Parking is limited and customer service sub par. I've come here on 3 separate occasions and they are always understaffed. 1 person available to help each time. If you simply need to use the ATM, then sure this place is fine.
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January 2020 by Diana Chang
In a hurry needing some cash for Chinese New Year, withdrew some cash from the ATM outside, but the bill are all really old and scattered. I went inside and asked for two 50 dollars bills, the guy who helped me dig through many 50 dollars bills to find me newer ones. And when I asked for two red envelopes (I was surprised that they even have them) the guy decided to give me a stack of them. Thank you so much for all your helps!
