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January 2024 by Maria Garcia
Customer service is rude they don't help you they discriminate they throw ur papers back at you just got out of their never going back. They need education in customer service they make appointments and don’t even know with who and whats ur name
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July 2023 by Michael O'Leary
If I couldGive this place negative stars I would this location amongst all locations have ten teller windows and no more than two of them ever open along with two atms outside and almost always one is not working properly, whoever the branch manager here is should honestly feel embarrassed to even hold a title like that and I will be contacting chase as well to let them know how terrible this branch is
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January 2023 by Edwin O.
Good business. Fast. They pay attention to detail. Will go back. And there Credit Cards are great as well.
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November 2022 by Louis S.
closest chase to me. park and walk up to the 2 outside ATMs. usually very convenient.no need to go inside. only downside is the parking lot. all aisles are one way. Well marked withbig directional arrows➡️⬅️. But, you can count on someone driving at you head on.
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November 2022 by L. Shultz
closest chase to me. park and walk up to the 2 outside ATMs. usually very convenient.no need to go inside. only downside is the parking lot. all aisles are one way. Well marked withbig directional arrows➡️⬅️. But, you can count on someone driving at you head on.
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February 2022 by Jen C.
Terrible service lines are too slow only 1 teller on a Saturday and she's super slow yet the manager goes and walks around looks at us in line and continues to walk away no help at all. Don't go to this bank on capital Ave its useless..use the one on berryessa it's faster and more tellers.
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January 2022 by jashan singh
I pop ur money into the ATM and it took my money and didn’t deposit it or give it back and told me to call a number and they made me wait 10 days to get my money back while I told em it was for rent. Never going back and probably gonna switch my bank again smh
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August 2021 by M&G Window Screens
Went there twice on different days and different times Stand there for over 5 minutes. NO ONE, ABSOLUTE NO ONE, CAME OR EVEN LOOK AT ME. No service at all.
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May 2021 by Michael A.
I do not bank here or at this bank at all, I am just trying to be a good Samaritan because I'm not gonna make a phone call and report this sprinkler problem. Judging by the grass on the left in the grass on the right this has been going on for quite some time.
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March 2021 by Jessica Coelho
Absolutely horrible customer service! The manager even hung up on me when I was trying to explain why I was upset. If she can’t handle customer complaints about what they need to do better then she shouldn’t be a manager. Ridiculous! I am in shock that someone like that would hold a position as a manager in a bank
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March 2021 by Thành nhân Lê
The guy is asian at the front of the bank , talk to customer not professional ! ?
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March 2021 by Sergio Huerta
The service is the worst. There are only two tellers and the security guy was so arrogant. Never again
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February 2021 by Jane E.
I visited this location yesterday, after visiting a few other Chase branches in the area that were "temporarily closed." I had about 15min until they closed, and there was a line around the building to go inside. The banker was friendly and helpful and checked w/ everyone in line to see what they needed to get done, and stopped the end of the line with me fortunately. So even after closing time, they stayed open until the line got through to me. I was just thankful that they were open. I was able to make my deposit as well as sit w/ a banker to ask questions about requirements to open a business account. Their customer service was great, also considering the time that they were all working over the clock. If you need to go for ATM services, they do have those available outside as well as a drive up option..
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January 2021 by Gary G.
Tried to transfer money today, terrible experience my advice DO NOT USE CHASE open an account with a credit union to get far superior service CHASE YOU SUCK but the fat cat at the top won't read this
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December 2020 by Anita J.
Horrible experience ! I came here to print my checkbook , and the bank gave me to wrong checkbook with someone else's name and account . I came here today to return someone else check . Also I need to get back my checkbook . I'm pregnant 9 months and I have my daughter with me . They told me even it's bank's wrong , even they are sorry for their mistakes , but I need to have to wait for the line for one hour to get problem fix! What kind of horrible service ! The people who were line outside all , they all told me that I should get in fist since I have a really big belly also with two year girl who I have to hold it . What a horrible service and the workers have no brain and no compasión . I cannot believe that they know it's their mistake but they don't want to fix ! Heartless
