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December 2023 by Abhay Natu
Enter from Keily
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July 2023 by Amanda Isabella D.
Chevron So in July 20 my guy And I decided to take our six month old to the car wash at Chevron in Saratoga. 656pm we bought the car wash and went in line. There was a brown suv in the car wash, but the car wash was completely off. The man tried two different codes. He went in after the first one didn't work came out with the second one still didn't work he drove through the car wash, and then we tried our code, and they did not work either , so we both went up to try to get refunds. Romelia and another gentleman were there and they refused to give us any kind of refund or any kind of help. So we left to the Chevron on Winchester and got a car wash there. We let them know the situation and they told us that we should be able to get a refund since the car wash did not work. We headed back over to Saratoga Chevron, and ask them once again to give us a refund since we did not use the car wash again blatantly refused. For the next Four days I called trying to get a hold of a manager, but was told the manager was not there and they would give them a message . Finally on the 25th I spoke with the manager parmida... let me just say I have never spoken to such a rude person. I asked her if they had given her my messages and she said no she didn't even know that there has been an issue . I was very specific when I told her the time that we went and the type of car which was a white Honda she said she needed to investigate and she'd call me back . Shortly after she called me back and told me that she our brown Toyota car that had gone through the car wash at 6:30.. I corrected her three different times and told her it was a Honda not a Toyota and it was a white car and we had bought the car wash at 6:56. She did not listen very well at all. That's why I had to continue to tell her it was a Honda. It was a white car, and there was no way possible that we went and got a car wash. We drove straight through it. She had made a comment that the man in front of us had messed up the codes and that's why I didn't work, and I told her not to fault the customers when our code didn't work either. I told her I was not interested in getting another code or using her car wash I just wanted my refund. I understand she needs to investigate but the way she made it sound was that we were trying to pull one over on her. She finally said that she saw us go through the car wash at 7:07 and again insisted that we had a car wash and I told her we did not. That's why we both came up to the front us and the man in the brown truck walked in at the same time inquiring for a refund. I told her I was very annoyed of this conversation, and I need it corporate number and her name. She refused to give me either.... She told me if I came in she'd give me her name. I told her I have a small child and things to do she said that everyone has things too so. Super rude. I told her I would like corporates number she said she didn't have it to come in and get my refund. I couldn't get it in person so my mother went and Parmida showed her the camera and my mother pointed out my guy and the manager was baffled it was the truth we did not get a car wash. She was looking for a woman driver even tho I specifically told her my guy and I went with our baby and he was refused a refund twice. When they came back to the front my mother asked for corporates number she said it should be by the door on the glass my mom let them know there was nothing there. Parmida shooed romelia off the register mid transaction with another customer. She told her to let her finish handing the customer his change. She issued my mother the cash refund and my mother asked for corporates number and she told her she doesn't know it... My mother said there are all these binders none of them have corporates number? Parmida said no. My mother left with her refund and the manager's name. This was the worst customer service I have ever encountered. Working in customer service for over 15 years I can honestly say I was appalled. Paying custo
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January 2023 by Michael Hecht
My car started failing me on the highway, so I took the next exit, and my car puttered and died right in the parking bay of the oil change station at this gas station. I thought it was something major, and was ready to panic. Eric went above and beyond to help me push my car somewhere safe, and also was able to figure out the issue wasn't as major as I thought. Above and beyond service. Couldn't have asked for a better place to break down lol
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December 2022 by Francisco Martinez
Very overpriced gas. I would recommend going to anothet gas station this gas station is way overpriced. Their cheapest 87 gas is more expensive then 91 premium anywhere else its crazy!!
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November 2022 by Joshua Mattson
In my experience at this location, the customer service is typically much better than expected from a gas station attendant. I also am quite a big fan of the air and water being complementary without the hassle of going inside and requesting it be turned on. As it so happens turned out to be a saving grace one late night that I got a flat on my bike, and after patching it i stopped by 2 gas stations that had no late night cashier, and the air/water only accepted $2.50 in quarters which I didn't have. I walked my bike a mile or so, but was still a few miles from home when I stopped here, and was able to air up my tire and get home. It may seem like a trivial innocuous sort of detail to most, but in my opinion it's an excellent example of a small courtious gesture that they offer as a company makes a big difference. Kudos ? Chevron!
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October 2021 by Jenevieve D.
I haven't been to a worse chevron gas station!! Nothing worked, nothing was filled, the staff was unavailable and not helpful. Stay away!!
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September 2021 by Cameron Blume
Broken credit card reader. I paid at the cashier, and now the pump isn’t turning on. Avoid
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April 2021 by Omid Javidbakht
Very rude cashier! Won’t be back here even if I’m about to run out of gas!
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April 2021 by Fat Jr89
As a constant customer I always like going there to get gas and snacks, plus the workers there are always friendly..
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December 2020 by omid sassani
Most of their pumps are super slow. Esp #8It takes literally more than 10 min to fill 20 gallons. Stupid
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August 2020 by Evelynn Garcia
Amazing customer service!
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January 2020 by Kathleen A.
They are very professional and courteous. Every time I go to them, whether it be for an oil change or top off, they always treat me like either Family by those who recognize me or my van or like a new customer they want to keep. Excellent service and they do your windows and bring you coffee or cold drinks for you and your kids/passengers while you wait. They even checked and topped off my new van before I got it serviced because they knew me and wanted to make sure I didn't have leaks to repair before spending unnecessary money. I always send my friends over there when asked for a good place to go, and so far they too have become regulars as well. Keep it up guys and girls!
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December 2019 by George M.
They take so long to get seen . That when you end up inside there's still another 40 minute wait . Been coming here for 2 years now and I'm done already long waits I rather take it in a jiffy lube or Midas now because of the long wait . I used to like it because I have 2 baby's now the wait is so long That it's not that convenient anymore this place sucks now
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December 2019 by Jessica D.
I come here all the time and I always forget to leave a review. I enjoy coming here for the customer service. Everyone that I have come into contact with is very polite and humble. Everyone works together as a team and has a great flow. I know the prices may seem a little on the high end but it's with the service. I like that I get reminders through email and on my calendar, I also like the fact that everything is computerized and they keep track of all your data and notify you of what you may need next. If you don't want the extra services and you can politely tell them no or next time and it's no big deal. They graciously continue their work. The free beverages are a hit and you can usually find a coupon online!
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December 2019 by Monica S.
Loved this place. Super friendly, fast and affordable. Will absolutely go here again.