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June 2022 by Anthony S.
For years now I've been unable to access the ATM's inside after business hours. There are no ATM's outside of this citi bank. I have replaced my card because of this even and it still does not work. Really needed to pull out some money this Saturday and you are the closest location. I can't believe this hasn't been fixed in 4 years.
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May 2022 by Esteban S.
Maryam karimi does her job very poorly will take up to 30minute a to simply cash a check, constantly looking around and getting distracted by whatever is around her at the time citi bank never ceases to disappoint.
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May 2022 by Salvatore P.
Citi bank closed our bussiness account for a unknown reason about 2 months ago. We get billed a $15.00 over drawn fee on a acct we have no access to. Called a 844 number and got transfered multiple times and just seem not able to get to the right dept because citi bank employees dont know who to transfer to. Every dept i got transferred to wasn't their dept. Lol. Fast foward The $15 i cant pay at the branch,I cant pay online cause the acct is blocked. How do I pay for it.Not that im going to pay for it because their was no activity in the acct.Citi bank is all messed up. I DONT know how they stay in bussiness. My next step to look into a attorney.. DONT BANK WITH THESE SCAM ARTISTYOU WILL BE SORRY
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March 2022 by Melody K.
The only reason I am not giving the full rating is the banker Liana Nguyen, her bad attitude, not being professional, and being very judgmental and prejudice and not being honest really pissed me off! She first lied and when I asked my question in a different way expecting and exact answer she had to change her answer. Just avoid her and you should be ok.
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December 2021 by Grace W.
To this branch manager! Unprofessional service, banker doesn't know how to open checking account and the stupid banker gave me hard time and asked me to show the envelop that sent by social security office to prove my home address. What information are you trying to get from an empty envelope with window???People need to be trained in this location, they don't have any common sense. Stay away from this place! Don't waste your time to visit this location! I don't know the banker's name, but she was sitting on Liana Nguyen's seat on Dec 28th, 2021. I got my account opened from another branch today without any issue!!!
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September 2021 by Alex R.
Ana Roa needs to get more training on what exactly "good customer service" is or "customer service" in general and not be so rude, attitude and rolling her eyes at Customers. Also, not to be lazy when a Customer asks for specific denominations of money and assume the denominations they want. If you hate your job that much then don't be in Customer Service!!
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August 2021 by Eva B.
I arrived at 4:25 trying to open a bank account and they said they couldn't help me because they close at 5, I had all my paper work ready to go but instead they wanted to leave early and not do their job. Not pleased one bit
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May 2021 by you kno w.
Went in to pay my CC bill and find out I can't pay in cash. WTF? This is a bank and the lady stated we don't except cash here in the bank. (Along with a lil attitude) and that makes this easier to write. Well then can I pay it with another bank debit card... nope she says. Wow I owe them money and they choosy about how I pay it back. But if I am late I get penalized. Pretty unAmerican I must say. So when I pay off this bill I will be closing all accounts and will no longer except any payments with citi bank checks , debit/credit cards in my business . Wake up and Vote with your dollars people. Also Citi bank is anti second amendment rights.
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February 2021 by Laura B.
gold card customer servise, CitiGOLD, NANG LAR:I went to this citibank with my handicapped husband to updated and reviewour accounts. Nang was so helpful, patient and understanding, and helped usresolve the problem as to how the account should be... complicated. Nangalso told me about citi's bonus plan for new accounts and I will open a NEWaccount there because NANG was so helpful.THANK YOU NANG, LAURA
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July 2019 by Vicky H.
Amazing customer service by the cities gold manager Nang. She is very knowledgeable about all the investments, CD, and loans. She is also very good at replying emails. I was facing a difficulty situation with my CD, and she went above and beyond to help me to solve the problem! The teller .. I forgot her name .. she usually wears an oversized metal glasses , and she has been there for 1.5 years now. She is always very friendly and kind when she helps me to deposit my money! I asks lots questions, and she is always able to answer my questions or guide me to someone who can help me!
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May 2019 by Mag B.
Don't ever open account with this bank. I have been with this bank for 10 years. Put a lot of money into my account. Lately I have been treated like criminals. Because i have set up a trust account. Those assholes think they are the FBI. Demand me to provide copy of trust even they already make copy of it when we first open the account. Now I get email and phone call threading to block my account. Don't ever reward people like that.
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February 2019 by Seth alan
Dont even have an ATM outside and none of their ATMs at 711 will accept cash deposits. Just came from another citibank that didn't have one outside either. Drove all over town for 30 minutes for nothing. I'm switching to a different bank now because of this.
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November 2018 by James A.
With banks it's not like a restaurant that you can somewhere else. Since you have all auto pay direct deposit and so on and so forth. Went to this branch for a deposit and the line was not that long 6 people and two bankers. And the banker who help me after like 10 minutes in line was saying my system is partially not working and you can go to another branch. And she was actually very rude or angry complaining about we are short staff everyone is on vacation. And things I don't need to know.