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June 2022 by Anthony S.
For years now I've been unable to access the ATM's inside after business hours. There are no ATM's outside of this citi bank. I have replaced my card because of this even and it still does not work. Really needed to pull out some money this Saturday and you are the closest location. I can't believe this hasn't been fixed in 4 years.
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May 2022 by Esteban S.
Maryam karimi does her job very poorly will take up to 30minute a to simply cash a check, constantly looking around and getting distracted by whatever is around her at the time citi bank never ceases to disappoint.
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May 2022 by Salvatore P.
Citi bank closed our bussiness account for a unknown reason about 2 months ago. We get billed a $15.00 over drawn fee on a acct we have no access to. Called a 844 number and got transfered multiple times and just seem not able to get to the right dept because citi bank employees dont know who to transfer to. Every dept i got transferred to wasn't their dept. Lol. Fast foward The $15 i cant pay at the branch,I cant pay online cause the acct is blocked. How do I pay for it. Not that im going to pay for it because their was no activity in the acct. Citi bank is all messed up. I DONT know how they stay in bussiness. My next step to look into a attorney.. DONT BANK WITH THESE SCAM ARTIST YOU WILL BE SORRY
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March 2022 by Melody K.
The only reason I am not giving the full rating is the banker Liana Nguyen, her bad attitude, not being professional, and being very judgmental and prejudice and not being honest really pissed me off! She first lied and when I asked my question in a different way expecting and exact answer she had to change her answer. Just avoid her and you should be ok.
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December 2021 by Grace W.
To this branch manager! Unprofessional service, banker doesn't know how to open checking account and the stupid banker gave me hard time and asked me to show the envelop that sent by social security office to prove my home address. What information are you trying to get from an empty envelope with window???People need to be trained in this location, they don't have any common sense. Stay away from this place! Don't waste your time to visit this location! I don't know the banker's name, but she was sitting on Liana Nguyen's seat on Dec 28th, 2021. I got my account opened from another branch today without any issue!!!
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September 2021 by Alex R.
Ana Roa needs to get more training on what exactly "good customer service" is or "customer service" in general and not be so rude, attitude and rolling her eyes at Customers. Also, not to be lazy when a Customer asks for specific denominations of money and assume the denominations they want. If you hate your job that much then don't be in Customer Service!!
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August 2021 by Eva B.
I arrived at 4:25 trying to open a bank account and they said they couldn't help me because they close at 5, I had all my paper work ready to go but instead they wanted to leave early and not do their job. Not pleased one bit
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May 2021 by you kno w.
Went in to pay my CC bill and find out I can't pay in cash. WTF? This is a bank and the lady stated we don't except cash here in the bank. (Along with a lil attitude) and that makes this easier to write. Well then can I pay it with another bank debit card... nope she says. Wow I owe them money and they choosy about how I pay it back. But if I am late I get penalized. Pretty unAmerican I must say. So when I pay off this bill I will be closing all accounts and will no longer except any payments with citi bank checks , debit/credit cards in my business . Wake up and Vote with your dollars people. Also Citi bank is anti second amendment rights.
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February 2021 by Laura B.
gold card customer servise, CitiGOLD, NANG LAR: I went to this citibank with my handicapped husband to updated and review our accounts. Nang was so helpful, patient and understanding, and helped us resolve the problem as to how the account should be... complicated. Nang also told me about citi's bonus plan for new accounts and I will open a NEW account there because NANG was so helpful. THANK YOU NANG, LAURA
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December 2020 by James A.
This review is for the bank and the 800 customers service. They charged me monthly service due to changes on one of my kids saving account. Called customer service they said will revise the payment and you have until 1/7/21 To go to the branch and make some changes. Talked to the branch and was told the same. not to worry you have time and we are slow you can walk in anytime. Second day got another overdraft fee of $35 For the same reason. Called customer service got lost with a regular employee. Asked for a supervisor and the smart lady want me to read the terms and conditions on the agreement before I believe her employee. They act like they are a third party and blame the previous person. NOT GOOD
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October 2020 by Rachel P.
Drove 20 mins to go out of my way to go to this bank. Clearly communicated to Teller my needs, which was a single quick transaction. Teller did not process transaction as communicated. Low rating due to this.
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October 2019 by Don A.
Liana Nguyen just did a very special job for me, was making a tax payment to the IRS, as she was making the Cashiers check sh noticed that they would like it made to the United States Treasury. She voided the checks and changed! Thank you Citibank!
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July 2019 by Vicky H.
Amazing customer service by the cities gold manager Nang. She is very knowledgeable about all the investments, CD, and loans. She is also very good at replying emails. I was facing a difficulty situation with my CD, and she went above and beyond to help me to solve the problem! The teller .. I forgot her name .. she usually wears an oversized metal glasses , and she has been there for 1.5 years now. She is always very friendly and kind when she helps me to deposit my money! I asks lots questions, and she is always able to answer my questions or guide me to someone who can help me!
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July 2019 by Allen C.
These days banks are Ford and Chevy (with everyone else thrown in). This branch of Citibank has always been friendly and caring whetherr I am just putting in a $300 deposit or want a roll of dollar coins (my meetings I most often donate in dollar coins). I have been in often enough to see transactions way beyond humblel me. - They are there to serve.
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March 2019 by David D.
well i'm a costumer the people that work in these branch are great very friendly when i'm there i feel like im talking with friends. back in December my wife got a personal loan she was help by Dianne Alesse she's the very best she help my wife so much and last week she help me get a personal loan for me the best thing about her she will help you she will explain everything and take care of you like no other so now if we need help we go to her that simple.. i do recommend these Citibank .
