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February 2024 by Le H.
I'm astonished at how AWFUL they are. Five years ago on behalf of my mother : - submittd my dads death cert. I took it into the office and they took a copy of it. - close and transfered his CD to her checking account - have myself added to her account -I exchanged numerous emails with a rep who assured me they things were being "handled." Despite my having POA they would not answer my questions directly. My mom who was apparently was confused about these procedures said all was fine. Five years later, my recently mother just a few days ago and Commonwealth claims: -there are no notes in the file despite all my emails and my visiting the bank branch at least twice in 2020. - they claim never got the death certificate... - they never cashed the CD-- - they never advised my mother or me about my becoming the beneficiary of the account instead of the POA. I wasn't clear on the difference. BofA gave me MUCH better advice and service in 2020 and ever since. Furthermore, the woman I spoke to today has limited customer service skills. Admittedly, she was clear...but that was it. She did not express condolences. She failed to offer any investigation as to why my requests were not fulfilled in 2020. She did not offer any explanation as to why the death certificate was lost. She did not offer to do anything for me AT ALL and was a very cold fish. I"ve been dealt with both my step fathers estate and am now dealing with my moms estate. This is by far the WORST service I"ve EVER received. Even CHASE was easier to deal with.
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October 2023 by Brian D.
They were great! Were great!! But then....they cashed a bad check for me in which I requested they hold and violated an agreement with me based on not educating their tellers who assured me the check was good!! The manager even admitted they don't train the staff sufficiently! I was going to file a claim against them with an agency I'm informed will advocate and had my attorney draft a letter explaining the law they violated! I'm out $395 due to teller ignorance and inability to perform as agreed! The President was rude and nasty about it. It was four years ago this occurred but my review was sitting here lingering as unfinished. I like this credit union, I really do but they ripped off $395 from me or should I say allowed it via poor execution of protecting their members , mainly me!
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March 2023 by Jammie Schletzbaum
Even when they had the Milpitas branch open, the customer service was lacking. Now we don't even have a branch in town to go to, which is annoying. We're considering switching to another bank.
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January 2023 by Rebecca Tremblay
Great place to do banking I recommend it to anybody great people I was very friendly
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July 2022 by Nalima Serishe
Had a horrible experience here as a POC. Banker came up to a white person and me. I had an appointment, white person was a walk-in Banker spoke to white person first. Told banker I had an appointment. Didn't matter. Banker helped the walk-in. Felt humiliated and left. Deserves zero stars!
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July 2022 by Yohannes Liku
Very friendly staff that are willing to go above and beyond to resolve any concerns. They are very knowledgeable of the financial packages and loans that the credit union offers and if they cannot find the answer for you they will find someone that can. Thanks!
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July 2022 by Kim
Instead of offering referrals you should try to keep some branches open
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July 2022 by Anselm M.
Honestly, besides the decent interest rates for banking they have been subpar in every other category. I only joined because it was recommended by a friend. Problems: - Constantly locking us out of our account and using our cards because we bought anything out of town or on amazon of all places. - Try to fix the problem? Also get locked out of your account. Give them the correct address? They say it's wrong and again get locked out. - You need to call and wait an hour or go into the bank to ever resolve anything - even setting up our accounts originally was a headache - app always needs to be restarted or won't work Pro: - it's nice to see a greater than 1% interest rate on our accounts Just the constant hassle is going to make us move services eventually. it's not "if" but "when". No amount of nice employees will change this. It's the BS "security" that's making us leave
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May 2022 by Angelique L.
Friendly service. Great location and parking situation. No long waits. So happy I found a location on this side of town!
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April 2022 by Carole P.
There hasn't been a single event that would be worthy of more than one star. They are stuck in some kind of time warp and will only respond to actions made in person or in writing with signature. Phone and online services are minimal and customer service is completely useless. I would never recommend using for any banking services at all.
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April 2022 by Pam Linton
Online banking used to be very reliable but now several problems. I have tried talking to member services with no help. The person in member services if always polite, just not helpful. I have been trying to set up bill pay to a person and need to add a phone number for the verification. While I keep updating the numbers in my account profile, it doesn't update the phone numbers in the bill pay section.
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January 2022 by William Symons
20+ year member , LOVE wealth CU, still a couple things I"d like to see resolved, that are a pain and cause you grief1) they don"t accept PLAID though PLAID advertises WealthCU as a user.. If you use Plaid it just stalls mid process and you never know if the authorization completed or not,,, until days later you find it has not, then you call Water CU and then they say they don't accept plaid authorizations... almost all other institutions do.what does this mean? You still have to do the silly "2 small deposits" to verify your account with other institutions, time consuming over days, when Plaid does it in seconds or minutes. And if you tried PLAID you'll be stuck wondering what happened.2) Can't render Statements in Safari, no matter how much you unblock cookies, as requested by the Wealth CU block.WHATS BETTER NOW? you can reset your password via phone now, rather than having to show up at a branch!
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January 2022 by Wayne D Gray
So I forgot to make my December credit card payment, today I get an actual phone call from Commonwealth, letting me know that I forgot to make the payment. AMAZING, Excellent customer service. Thank you Commonwealth!!!!!
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September 2021 by Evan A.
I can't even explain how great the Cambrian branch customer service personnel is! I have come over the Meriwest Credit Union and boy oh boy, this credit union is a breath of fresh air. The tellers don't seem stressed out and they actually care about you. The financial representatives are also very professional and easy to work with. So glad that I made the switch over.
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August 2021 by Claudia O
CommonWealth Central Credit Union is awesome. Their tellers are so nice and If i have any questions they are always there to help in the branch and on the phone. I feel like it is family not a bank and that is so important. I would truly recommend this credit union to my friends and family!
