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March 2024 by Thomas A.
I chose to go with Coap Services to assist along my Sleep Apnea journey. Loan Chau was my rep and was extremely knowledgeable and helpful. She made the process easy and comfortable. When I was having difficulty with one mask, she got me in quickly to give me other options. Thank you Loan! Amd thank you CPAP services!
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March 2024 by Waqar H.
CPAP Services failed to bill my insurance and when I asked them to they simply billed me a late fee. Their sales keeps calling and emailing to sell more but customer is simply missing.
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March 2024 by Anton Nel
I was given about 10 contacts to contact after my sleep study. CPAP Services had the best reviews and in particular the name Loan kept coming up. Not only has she given me the best advice & service the past 3 months but Loan is a people person. Two days ago a friend of mine had an appointment with Loan and she sorted out all his issues which his previous provider has dragged their feet on for over 6 months. I highly recommend this company & especially Loan!
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February 2024 by Stephen Los
Loan and staff are accommodating. very helpful. will recommend them to my patients.
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February 2024 by Emma Brunner
CPAP Services answers the phone. They are attentive to details remembering YOU their customer. We just call when we need more supplies. Easy, Easy.
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February 2024 by Brenda H.
I had a choice of many locations for my Dr to request the CPAP from and I chose this company hoping the positive reviews were real. They are! Receptionist who scheduled my device appointment was very nice. My first appointment was with Loan. She's knowledgeable and friendly. Finding your correct mask can be overwhelming but she made it easy. She thoroughly explained hookup of the hose and how to find info from the screen. Gave info of her contact info including email and the app.
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January 2024 by Glenn Evans
CPAP Services has been my CPAP equipment provider since 2015 and always been on top of all my needs and requests. Loan was especially helpful and supportive in resolving the problems I recently had with a new machine. Thank you!
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January 2024 by Zubair N
Cannot praise enough the service quality, especially from Loan. She totally understood my concerns, answered all my questions regarding CPAP usage and has been a resource all along the way.
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January 2024 by Hao Liu
Great customer service from Loan Chau, very quick response.
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December 2023 by Virginia M.
Tito Duran was awesome. He explained everything that I didn't know and understand and even called me back quickly when we got cut off. He was very thorough and very patient and gave me helpful suggestions in addition to answering my questions.
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November 2023 by Tim Ray
Received a new water chamber in my order that leaked. It took me a while to realize it was leaking because it was a slow leak that eventually got worse and damaged furniture. By the time I opened the box and and realized it was a bad chamber more than 30 days had passed but I left a voice mail to complain and no one returned my call. When CPAP Services contacts me again (from the same number) it's for a re-order. They claimed they never recieved a call and I only have 30 days to file a complaint. Since that window has passed they refused to replace the chamber. This is the 2nd CPAP Service I've used, the other is Nationwide and their customer service was much worse. I hate to shop for another solution but CPAP services has become more scripted since I joined and clearly headed in the same direction as Nationwide.
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October 2023 by Reese Noel De La Cerda
I have had communication issue with this company before even obtaining my machine. After obtaining my machine, communication actually got worse.There have been multiple emails that I sent that were never replied to whether requesting supplies or questions about my machine. I've had to spend significant time to track down an answer or get someone to talk to me, waiting over a week for no email reply before tracking down some help in corporate. I assumed the standard would be 24-72 hours as this is a medical need. The company itself does not seem to train employees well as I get different information depending who I talk to. I feel like I have to check back in with them if they are doing their job.This company is a medical supplier who I felt, did not care about my health. Without proper information, I was unable to make informed medical choices which directly negatively affected my health.No one will pick up the phone, it auto connects you to a voicemail after 5 minutes so I don't even believe that someone is actively answering the main line. Every voicemail I have left was never returned.The only thing that worked was going to their main company site and submitting a complaint to the corporate office who then routed it the local office. They probably have to prove they met this quota which is why this is the only way I have been contacted other than when I finally got the email of the manager. The manager did email me back, but also did not provide clear communication standards when I met her in person, telling me something different in email.While it is hard to know if a random person on the internet actively listened, my experience has overall felt like gaslighting. I cannot handle the stress of dealing with this incompetent company with changing standards and no follow up communication in almost all scenarios. One of the worse experiences of my life, trying to do something better for my health to have a company that seems indifferent to the people bringing in their revenue who are vulnerable because they need this service.
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October 2023 by Gary Bradski
Does anyone ever get a call back from them? My prescription went in Sept 8, got some indication that they're looking into what my insurance covers. It's now Oct 3. I've left messages, emailed ... crickets. They were the closest providers, so I'll give them a day or two, but otherwise I'm going to find someone who actually wants business and pays someone to at least acknowledge contact.
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October 2023 by Reese H.
I have had communication issue with this company before even obtaining my machine. After obtaining my machine, communication actually got worse. There have been multiple emails that I sent that were never replied to whether requesting supplies or questions about my machine. I've had to spend significant time to track down an answer or get someone to talk to me, waiting over a week for no email reply before tracking down some help in corporate. I assumed the standard would be 24-72 hours as this is a medical need. The company itself does not seem to train employees well as I get different information depending who I talk to. I feel like I have to check back in with them if they are doing their job. This company is a medical supplier who I felt, did not care about my health. Without proper information, I was unable to make informed medical choices which directly negatively affected my health. No one will pick up the phone, it auto connects you to a voicemail after 5 minutes so I don't even believe that someone is actively answering the main line. Every voicemail I have left was never returned. The only thing that worked was going to their main company site and submitting a complaint to the corporate office who then routed it the local office. They probably have to prove they met this quota which is why this is the only way I have been contacted other than when I finally got the email of the manager. The manager did email me back, but also did not provide clear communication standards when I met her in person, telling me something different in email. While it is hard to know if a random person on the internet actively listened, my experience has overall felt like gaslighting. I cannot handle the stress of dealing with this incompetent company with changing standards and no follow up communication in almost all scenarios. One of the worse experiences of my life, trying to do something better for my health to have a company that seems indifferent to the people bringing in their revenue who are vulnerable because they need this service.
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September 2023 by amrita chatterji
I needed a cpap machine as soon as possible. My doctor sent the order to ajother company (sleep quest), which took over 2 weeks just to process the order and then wanted me to wait another 3 weeks to get the machine.Thankfully I decided to go to CPAP services, and in just 3 days not only my order was processed, but I also got my machine.Queena and Anna have been incredibly kind and professional, understood my needs, and made sure I got the machine as soon as possible.I am extremely grateful to CPAP services and to Queena and Anna in particular for saving the day in a very urgent situation.
