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February 2024 by P C.
I came in 5 minutes before they closed this evening to pick up a prescription. The pharmacist had already turned out the lights and when he saw me come up to the counter, he quickly closed the gate and said "We're closed!" I said "but your sign says you close at 8:00. Why are you closing early?" He just repeated "We're close!" No apology. He didn't care. Helping a customer was the last thing he wanted to do. How are they even allowed to close earlier than posted? Again today, prescriptions laying on the dirty ground next to the garbage.
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January 2024 by Scott N.
Do not go here. Customer service along with the busy location is totally understaffed. Usually a line of 10 people with rude service. AVOID!
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January 2024 by G G.
Wow this has been the worst pharmacy experience I have ever had. I scheduled a vaccination at this location a week ago and the pharmacy just decided to cancel my appointment on the day of and less than 15 minutes to my scheduled time while I was already on the road on my way to my appointment. I didn't realize my appointment was canceled until I was already in line! I am also 36 weeks pregnant and the pharmacist told me that they aren't allowed to take appointments at that time which doesn't make sense because I would think the system wouldn't let me schedule that time if it wasn't available. I am livid. The pharmacist told me to come back in an hour!!? I've already wasted my time coming in at my appointment time but they want me to come back in an hour when I'm already there. This pharmacy needs some customer service training and should accommodate patients when they make a mistake. Making me come back in an hour is unreasonable when I had a scheduled slot. If you want to waste your time at a pharmacy who should have an organized system and professional staff, this is the place to go! Otherwise, save your time and peace of mind and find a pharmacy/clinic that values your time and business and ultimately, your care! Beyond disappointed.
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January 2024 by Chris Z
I go here because it’s the closest to my house and I have prescriptions sent here. Recently I was on hold for over 30 minutes waiting to get a status of a prescription that’s new and no one picks up. Someone picks up when I call the front and they say that they’ll ask someone from the pharmacy to pick up, still nothing. Then I show up at the pharmacy after the doctor tells me that my prescription is there, no one is answering the phones. Meh.
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December 2023 by Edward B.
Was this in there to purchase a couple of pez candy? Dispensers walked up to the registered cashier recognized that I was. There kept doing what she was doing. Walked away to wait on somebody that came from another store. Never said hold on, I'll be right with you. Just left me standing there so I walked out. Will not shop at this store again. And then you guys wonder why you got no business and you guys are closing down. Very rude, very inconsiderate, whoever this girl was Polly. Lazy are figured. I could use the self check hope you close down soon
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December 2023 by A Sparkle
Horrible place. After mouth surgery, I came in after 30 min drive. They said they will need 10 min more to get my medication. 20 min later, they said they are going for lunch, and it will be another 30 min. So I had to stay with open wound, and wait for them. If you have a choice of another pharmacy, choose it instead. I certainly will. And this is not the first time things like that happen in CVS.
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December 2023 by Staunton Sample
This by far the worst CVS I’ve been to. It’s dirty, the pharmacy never has any medication in stock, and no one cares. I’m going to stop using cvs after 20 yrs bc of this place. The ones in SF aren’t this bad.
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September 2023 by Kavita Vora
I waited 5 hours for a one-hour photo, even though there were no staff at the photo counter and the cashier was rude and refused to cancel my order. I wasted $40 and 3 hours.
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June 2023 by Kevin L.
I am very disappoint on the way CVS conduct business because not accepting paper prescription from from Dr. office. They were lazy and wanted Dr. office faxes to them. It should be prefer the fax method, but they should accepting the paper prescription like CVS Story and White. I am very sad when that CVS closed. They should bring over the core team from CVS Story and White leading by Kristine Huynh and Mandy Nguyen. Walgreen gave me medication after 15 min waiting. Wil never come back to McKee store This CVS should have the zero instead of one star
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February 2023 by Tink Bell
They workers will not work the cash register ever since they put in 2 self checkouts. The store shelves are never stocked properly. The workers would rather waste time helping people who mess up at the self checkout instead of opening the actual cash register.
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January 2023 by mai c.
I went to CVS to pick it up some medication. I need to use the restroom and ask the front desk they told me that they don't have a variable restroom for customer with very rude I would not recommend to come in this CVS. What it's a terrible service they offer for customers.
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December 2022 by Say T.
Lucky's pharmacy having closed , has left us with CVS Pharmacy . Due to its proximity it made sense to use them. I've concluded with my many visits the employees there are not happy, particularly the pharmacy -lacks customer service and at least courtesy. The 3 employees I encountered and then the manager who could care less. I was in pharmacy line and asked if They could unlock Tylenol cabinet before I get my prescription so I can pay for both at the same time. This display is 12 feet from the pharmacy counter. I was told to push the button above on display case and the front staff at the check outs would unlock it . I thought that was odd since she was right there. I asked if they had liquid gel- whatever is there was her answer. Then the front staff gal started to walk up to the counter in the front of the store with tylenol. I asked cant I pay for it here at the pharmacy the same time I pay for my prescription- that irritated her and she huffed off. No common sense too. I'm sorry they have to work perhaps this is why they lack smiles and customer service . Walgreens is not close, maybe they can prove to be better.
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November 2022 by Leah
I see a lot of bad reviews for the pharmacy. But since then they have a new pharmacist and new assistants who work there. I have found them all to be very professional and helpful.
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October 2022 by Ramy Amer
I’m getting tired of giving bad review for CVS. What’s going on with this company???
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August 2022 by Scott H.
Selfie CVS with no public bathroom. They have a public bathroom but they say it's out of order. In reality they are simply not letting people use their public bathroom. Makes you wonder where the employees use the restroom and wash their hands.
