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May 2023 by Hugo Yang
The service at DRS stairs was incredible. We had our stair railing replaced. Initial consultation was done by Mathew. We had timing issues with our contractor (we were putting in hardwood on our stairs) and he helped us by moving around the schedule to accommodate us. Kelly did the measurements and was very nice. Mat was the installer and they did an incredible job. Very neat and precise. After the install, we noticed a slight gap between the hardwood floor and the quarter round and when we called, they came right away to replace it with a bigger quarter round to make it perfect. Everyone was very nice to work with and we are thrilled with the new railing.
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August 2022 by Thu Nguyen
I never gave any bad reviews to any business. We already prepared the surface to start the work as they requested. Now the stair was messed up. They made fall promise and declined service with uncommon sense reason.
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June 2022 by Mark A.
D.R.S. Is the most most professional company around. Hired them to redo our dated staircase to a more modern design. Prompt response to inquiry, showed up on time and gave an estimate. Materials arrived and the installation was perfect. Attention to detail and workmanship was spot on. Highly recommend and will use on future projects.
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December 2021 by Amateurish Lady
I never gave any bad reviews to any business. We already prepared the surface to start the work as they requested. Now the stair was messed up. They made fall promise and declined service with uncommon sense reason.
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October 2021 by Jill M.
Fantastic experience with the whole company. The estimator was courteous and experienced; I received a bid back promptly and even in this time of high demand, was able to schedule my work quickly so that it could fit within our overall project timeline. The communication was excellent, and Juan, who did our installation was a great craftsman, very clean (ie you never knew he'd been working in your home once he left) and a pleasure to have around. Would highly recommend!!!!
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October 2021 by Tami D.
I had a custom wrought iron deck stair railing made and wanted a wood handrail to top it off; the blacksmith recommended DRS Stairs. All I had to do was send them the sketch of the railing and they fabricated a perfectly fitted ipe wood handrail to match. Matthew took the time to understand exactly what I wanted and I am so pleased with the result.
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August 2021 by Ken B.
Exceptional stair and stair rail designers and installers. DRS has every option and material available. Installers are exceptionally talented. We love our our stairs!! See our picture.
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June 2021 by Chris Chatto
DRS was awesome! Very detailed and top quality craftsmanship. They were attentive and addressed every concern we had. Would definitely recommend and will use again!
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May 2021 by Vaibhav K.
Efrain did a great job repairing the stairs at my house. They are super responsive as Ruby quickly scheduled the appointment within 24 hours. Efrain was wearing face mask during the entire job and very professional in answering all my questions. He also cleaned up after completing the work. Highly recommend Efrain and Ruby.
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April 2021 by Mark K.
Just wanted to give a shout out to your employee Juan. He is a credit to your company. He was most efficient thorough respectful and always left the premises just as he found it. He indeed is a craftsman. A very professional company experience from start to finish.
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March 2021 by Greg S.
DRS did a great job installing railings at our elderly parents home in San Jose. Efrain the installer was polite, friendly and professional. He wore a mask and got both railings installed very quickly. We would recommend them to anyone looking for quality work and a fair price done by professionals.
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October 2020 by Nina T.
Matt showed up in a mask and ready to work. He did an excellent job repairing my stair rail. VERY reasonably priced and quick response from bid to completion. I will definitely use DRS Stairs for any additional work and would definitely recommend them!
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October 2020 by N Raquel J.
Although I enjoy it, remodeling can be stressful. Vicky in the office squeezed in my appointment and was a knowledgeable resource through out the project. Kelly is extremely professional and a delight to work with. He came out to Soquel from San Jose with great ideas and suggestions on how to improve the railing and staircase in my home. I was amazed with the turn around. Within a few days, I had the estimate and plans in hand. When the time came to do the project the stairs were executed quickly and turned out beautifully. Thumbs up!
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March 2020 by Terry R.
DRS is really as good as it gets. Great customer service from the time we began interviewing stair companies. They respond timely, follow through with phone calls, quotes, questions. They were the only stair company who came out and actually furnished us with drawn out plans. The person who came out answered and explained all my questions- why things needed to be done a certain way, codes, etc. Extremely helpful. It only got better with our installer, Rob (Patrick was there the first day and was fantastic but Rob completed the job). Very professional, meticulous, clean, courteous, friendly and most of all a very knowledgeable contractor. He even called me in one day to explain why one of the iron spindles was going to be off a quarter of an inch (stairs were built in 1972-long story) and wanted to make sure he knew he wasn't cutting quarters and explained at length what was going on and why. My designed was there and we both thanked him and acknowledged what a great person he was to bring something up so minor. Most people would never have noticed. Again, meticulous and beautiful work. Alex in the office always returned phone calls quickly. We had other work going on the house and they were very accommodating. They are not the least expensive but their work is the best! I would highly recommend DRS Stairs and would hire them again for any other stair project! Once the stain is on by the painters I will include a photo of their beautiful work.
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September 2019 by Naval K Verma
DRS installed modern white oak stairs and rails with metal balusters at my house. Very satisfied with the quality and timeliness of the work. No surprises at all. The crew, lead by Juan, was very accommodating of other contractors working at the house.
