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November 2023 by Stephanie Herrera
If I could give zero stars I would! I have never had to experience being profiled ever until today. From the moment we walked in. Andy an employee asked my husband and I about 30 times if we needed help finding anything from the moment we walked through the door and while following us through the store. Not only did Mr Andy follow us but he made sure he was sharing with all associates to keep an eye out as everyone who worked there seemed to have all eyes on us. I started to get annoyed since really we just wanted to get lights for our Christmas tree and look around but I was being harassed the entire time. I'm all about customer service, however the only customers treated in such a way was myself, my husband and a homeless man with a backpack who looked like he could hardly walk. There were older people in there but not once we're they followed or asked 30 times if there we're looking for something specific. Our visit lasted about 10 min and what infuriated me most was that when walking out of the store Andy then decided to chase us out and tell my husband that he saw him put lights in his pocket. My husband then began to toss everything out of his pockets on the sidewalk. this was so embarrassing to say the least I was livid. We totally understand that there are a lot of people who steal and take advantage of small stores even big ones at this point however, this is no way to treat anyone ever! We do not look homeless, I have stage 2 breast cancer and bald with my husband who is also bald with glasses we parked our car directly in front of the store in a tight space, we truly were not there to do anything but spend money on items we needed for our home and left with nothing but anger, tears and feeling completely embarrassed. I will never go back to that store and I hope that no one has to experience this ever. We are so appalled especially to be treated like this in an Ace Hardware / True Value StoreI posted this on Yelp as well where there are many other similar comments but no response from the owner. Google seems to be the right place to get a response from the owner. I did also call the customer service line and requested a call from the owner with no success.
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November 2023 by Stephanie S.
If I could give zero stars I would! I have never had to experience being profiled ever until today. From the moment we walked in. Andy an employee asked my husband and I about 30 times if we needed help finding anything from the moment we walked through the door and while following us through the store. Not only did Mr Andy follow us but he made sure he was sharing with all associates to keep an eye out as everyone who worked there seemed to have all eyes on us. I started to get annoyed since really we just wanted to get lights for our Christmas tree and look around but I was being harassed the entire time. I'm all about customer service, however the only customers treated in such a way was myself, my husband and a homeless man with a backpack who looked like he could hardly walk. There were older people in there but not once we're they followed or asked 30 times if there we're looking for something specific. Our visit lasted about 10 min and what infuriated me most was that when walking out of the store Andy then decided to chase us out and tell my husband that he saw him put lights in his pocket. My husband then began to toss everything out of his pockets on the sidewalk. this was so embarrassing to say the least I was livid. We totally understand that there are a lot of people who steal and take advantage of small stores even big ones at this point however, this is no way to treat anyone ever! We do not look homeless, I have stage 2 breast cancer and bald with my husband who is also bald with glasses we parked our car directly in front of the store in a tight space, we truly were not there to do anything but spend money on items we needed for our home and left with nothing but anger, tears and feeling completely embarrassed. I will never go back to that store and I hope that no one has to experience this ever. We are so appalled especially to be treated like this in an Ace Hardware / True Value Store The picture is us "The Christmas Light Bandits"
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November 2023 by Maria Sanchez
I recently visited Diridon Station Ace Hardware and was blown away by the extensive range of high-quality products they offer. Whether you're a seasoned contractor or enthusiast like myself, you'll find everything you need under one roof. The store is well-stocked, and I appreciate the attention to detail in keeping it clean and organized.
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November 2023 by Carlos Lames
A little bit of everything. If Lowe's or home Depot doesn't have it, Ace most likely will. Street parking only. Kind of small but it'll work for things you need for your unique project.
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October 2023 by Kevin P.
TL;DR - Their No Bag Policy Is Inherently Racist. I feel I was racially profiled, and it was very clear his biases passed over other people that were white but did not pass over me, who is a regular. I come here regularly because it's my only nearby hardware store. Sometimes multiple times a week. I live downtown and I intentionally shop locally, choosing to take the bus or walk to wear I go. I have gone into the store multiple times wearing a backpack, come in with my kids wearing a backpack, and never get questioned about wearing a backpack. When I'm with my wife (who is white) she is never asked to take off her bag and leave it at the front. Her bag is her diaper bag. She can't be without it just in case one of our kids has an explosion on the aisle or something. I'm sure the employees would appreciate it. In any case, I was coming in to purchase some hardware to fix something, and was rushed on time. I was instructed to leave my bag at the front. Never been told to do that before. Because I was short on time, I left my bag and ran to the back to try and size up the hardware I was looking for. When I was finished I walked up front and there were two older folks who clearly had bags, one older man who had a bag, and a woman who had a backpack. I asked the guy who had me remove my backpack why I had to leave my bag up front but these customers did not. He said he didn't see the male customer, he said the other customer had a purse. I pointed out that the female customer was clearly wearing a leather backpack, the same size as mine, and that it should have been left up front. He said nothing and gave me a look. I proceeded to tell him that I felt that it was discriminatory because I felt that I was treated differently than the other customers, and that I'm even a regular customer. He proceeded to tell me that he knows a guy who comes in wearing a kilt and he always asks the kilt wearing guy to take off his bag. I said nothing back to him, but it angered me that he tried to equate a guy wearing a kilt with the feeling of racial profiling. I don't leave reviews on yelp ever. Like ever. Unless I feel I really need to. You can look at my history. I think it's appropriate to share this for other people of color to share their experiences, and for the manager or owner to see how this actually affects people negatively. Unfortunately for me, I can't just protest and be one of those people who say "I'll never go here ever again" because I just can't. San Jose doesn't have hardware stores accessible like this one. When there was an OSH downtown, there were options. Now there aren't.
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October 2023 by Marie S.
What sets Diridon Station Ace Hardware apart is their exceptional customer service. The staff is attentive, patient, and genuinely passionate about their work. They take the time to listen to my requirements and offer personalized recommendations. It's refreshing to find a hardware store where I feel valued as a customer.
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September 2023 by Carey Tom
I recently visited this hardware store and was blown away by its incredible selection and knowledgeable staff. From the moment I walked in, I felt like I had entered a Diridon Station Ace Hardware paradise. The store is organized and well-stocked, making it easy to find exactly what I needed.The staff members were friendly, approachable, and eager to assist. They patiently answered all my questions, provided valuable advice, and even offered recommendations on the best tools and materials for my project. Their expertise was truly impressive!I was also impressed by the store's commitment to quality. The products available were of top-notch quality, ensuring that my Diridon Station Ace Hardware projects would stand the test of time. The prices were reasonable too, making it a great value for the quality provided.Whether you're a seasoned contractor or a novice Diridon Station Ace Hardware enthusiast like me, this hardware store is an absolute gem. I highly recommend it for its extensive inventory, exceptional staff, and commitment to customer satisfaction. It's definitely my go-to place for all my hardware needs!
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September 2023 by Joseph Elloie
Place doesn’t close tell 6pm you can show up over an half hour early. And they have all the aisle packed so u can’t even shop. Then when u ask how to get to an item then get told that you can’t. I physically had to walk across pallets of items so that I can even attempt to find my item. Just gonna drive to Home Depot instead of walking the few blocks here.
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August 2023 by Steven Dotson
Nice little store, large variety of tools. Good location. Parking is a hit and miss.
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July 2023 by Bob Wirth
I went in to look for a couple drill bits, but everything is locked up individually on the pegs, so it's nearly impossible to read the back of the packaging and find what you're looking for. I guess a sign of the times and area, but the bits at Home Depot in Santa Clara weren't locked up, so I could actually find what I was looking for.
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July 2023 by Efrain Plascencia
Super glad I meet with Edgar today, great experience and customer service. He definitely helped me out by choosing the correct sandpaper for my project and tools needed to get the job done. Took his time to explain why I needed certain items instead of blowing me off on the generic speech. Greatful I meet with Edgar today would definitely recommend.
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June 2023 by Nicole G.
Super nice folks! Not the cheapest but has the feeling of an old timey mom and pop hardware store.
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May 2023 by Shawn ..
I'm glad they moved into the neighborhood, but hours are ridiculous. Love that you're giving employees good hours, but closing at 6 on a Saturday? Crazy. I've driven to Home Depot so many times because I needed to get something at 6:30.
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March 2023 by Colleen D.
I like to support small neighborhood stores and I am newish in this neighborhood. I have tried several times to visit this ace when I need something and very rarely is there anyone excited about helping. Usually the people at the front counter do not show they are excited to serve customers and never have I been asked in the store if I needed help. Today I bought several large gardening items and there was no offer of help to carry them out or help me to load them n the front of the store. Though it is lessConvenient for me I will probably visit a Home Depot or Lowe's In future.
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February 2023 by Joe D.
Stop by to purchase some items from this Ace Hardware. A guy by the name of Michael would not allow me to use the bathroom. I spent over $100 at the store. This idiot told me the restroom was off-limits. So this is my last time shopping at the store I have no problem at other ace hardware. Michael is an ass he has that look on his face.
