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June 2023 by Tyler Tramontana
Awesome service Laura the branch manager was so kind and very helpful,
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April 2023 by White Zombie
Better than UHauL for Truck or Van Rentals But Little Expensive for me for Car Rentals Doh.
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March 2023 by Alan Williamson
Friendly, professional staff, took great care of us. New, great quality trucks. Rented from them twice in the past few weeks. Will definitely be back the next time I need a rental truck.
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January 2023 by PROBUILD CONSTRUCTION
Terrible customer service, management and business hours at san jose location. I was denied a rental truck even though I have an account with enterprise rentals and I rent trucks often. Sad
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December 2022 by S P.
I was short on time but had a great experience working with Jose at this location. I rented a 1 ton truck for some weekend chores I had to take care of. Jose was both punctual and quick to get me setup and going. He really made sure I understood the terms and I really felt a genuine and honest vibe from him. Will definitely be coming back here for my personal AND business needs. Thanks Jose!!
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October 2022 by Mike L
Good truck rental place. Trucks work and are well maintained.
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May 2021 by Anay Martin
Super great customer service very nice and humane voice work here they really call the extra mile to assist you with your rental and they get out of their way to make sure that you are safe when it comes to extra measures for covid cars for extra clean and sanitized I'm extra pleased with the whole service and experience
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May 2021 by Dorothy Coulter
Professional service, great vehicles. I'll be back again!
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December 2020 by Thai N.
POOR CUSTOMER SERVICE, EXPENSIVE, if you are gonna rent a car go to hertz they have better price and car over there rather than this place, they will charge you at a ridiculous price
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December 2020 by Dawn R.
When you rent a car and have a confirmation only to show up and be told the car is not there and your family member dies of Covid because by the time you found another car at another company it is too late and they have died. This is who I dealt with and the location. They don't even deserve one star. Xavier Guerrero Assistant Manager Enterprise Rent-A-Car 1485 Kerley Dr. San Jose CA, 95112 (408)-437-1001
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November 2020 by Kerwell L.
Usually, my experience with Enterprise is 5/5. This location must be an anomaly, because it doesn't live up to the Enterprise name. I've had substantial issues with my last 2 reservations at this location: 1) They gave my reserved car away prior to my arrival, and gave me the option to choose a different class of car than what I'd reserved, or to pay and upgrade. The alternate class wouldn't work for me, so I opted to just give them a pass on this one, pay out of pocket, and upgrade. Unfortunately, the car I upgraded to only had 1/4 tank of gas in it, so I had to fill it up before I could even use it. Not a great experience, but I understand that car rental places get busy, and this is a smaller location, so they can't hold as many cars onsite. They also said I could bring in my next rental with only 1/4 tank of gas in it, so I initially gave them a pass on this one. 2) Fast forward to my next rental, which I brought back with 1/4 tank of gas as agreed upon. To my surprise, they said the system wouldn't allow them to comp my gas, and I ended up having to pay to fill the tank at their rate of $5.88/gal! Enterprise overall is a 5/5 company, but rent from this location at your own risk.
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November 2020 by VJ D.
Great big thanks to Leo J. , Jose and the car rental team for their excellent customer service and helping me throughout my long term rental. The Altima was clean and well maintained. I would recommend this branch to anyone that needs a quality rental for the right price!
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November 2020 by Linh N.
Was assisted by Leo and Jose. Check in and service was efficient. While diffusing a separate customers needs, Jose was able to assist us as well. Check out was simple and agreements were sent via email right away.
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November 2020 by Liz Tyrrell
This was THE WORST rental experience I've ever had! Terrible management!! When we checked out the truck the rep told us not to worry about the scratches or dents in the truck. We highlighted only big dents (it had 30K miles) on the paperwork. HOWEVER, when we returned after towing the entire time, a different rep checked us in and found us responsible for a dent on the bottom of the bumper (towards the pavement) that we had to lean way over to even see. There is no way we could have dented it since we were towing the ENTIRE time and it was impossible. THEN to make matters WORSE, they sent it for review and upon review found us responsible for EVERY SINGLE DENT that the first rep told us not to worry about, that the second rep (except for the bumper) did not find us responsible for - over $2.2K in FALSE damages. It is the MOST unfair and ridiculous treatment I have ever had from ANY rental company. Do yourself a favor and never go here, they are out to get people's insurance for unfair damages. AND if you MUST go here take a video of your truck (I wish I had). They are treat their customers horribly and are not a reputable business. Instead they try to get customers to pay for repairs on old trucks in their fleet!!! HORRIBLE PLACE!!!
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October 2020 by Bob Padilla
The staff was friendly and efficient! but the van had been in an accident, so a wind gap caused a lot of noise during the drive.Enterprise has always been our go to for van rental!
