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December 2023 by Kimberly Gottula
They aren't able to scan QR codes, which is great because that's all you get from most companies when you need to return something. They should consider entering the modern era one of these days so I can mail a package like I would at UPS
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December 2023 by Stephanie Williams
The staff was super helpful and nice. I had to overnight a package last minute and was super stressed about it getting there on time, but they made sure it got out. It delivered on time, and the staff called my number to tell me it got delivered, on top of the tracking number I got. I didn't have to worry about this, since my shipping was pretty pricey, but if you spend less than $5 you can't use a credit card, so make sure you have cash if you're sending something small.
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October 2023 by James Troy Wilson
A comment about some of the photos uploaded for this location:The photos with a description having “….with FedEx sign in the background” are not photos from this location. They are marketing photos.The descriptions should say : FedEx marketing images taken of paid models and are photos . LL not of this location.”Just sayn’.
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September 2023 by Madhan Kumar K Samy
Worst FedEx authorized center. Suddenly decided to charge $1 (cash only) for fedex priority envelope if we had the shipping label and claimed it is the policy forever… Never charged before or anywhere else…
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September 2023 by Stephanie Jones
The service was fast and friendly, and the process of sending the FedEx package was easy (it was my first time).
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July 2023 by Sandra P.
Wow, this place has changed! I used to work there in 1992, when it was just Kinko's. There used to be an awesome deli across the street, I see it's gone now.
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June 2023 by John Caldie
The most unfriendly business. It is almost like you are bothering them when you go in there.
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May 2023 by Swaroop Shetwal
Not a good serviceAvoid this placeThey will ask cash for everything like literally!
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May 2023 by Anahita Deilam Salehi
Slow and irresponsible. It took them more than 40 mins to scan my documents and they were not able to provide good service. Next time I will drive 20 mins to another place but not waste my time here.
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January 2023 by Photo R.
This is in regards to a recent request to ship a package from Santa Ana to a location in San Jose. Usually, no problems with using Fedex services, however the last 3 to 4 packages I have shipped with Fedex have shown up late or have gone to the wrong destinations. With this recent one, the package arrived at a store location for Fedex instead of the original destination. Talking with the customer service, they told me that it was not possible to deliver to the correct address and they would have to send the package back even though they dropped the package off at the wrong destination. Thus causing the whole shipment to be missed to our client. Not sure what's going on at Fedex, maybe the holidays, but this is no excuse to misdeliver packages and then refusing to correct it. You only had 6 miles from the drop off point and you missed it. Not saying we'll not use Fedex ever again, but mishaps like these are causing us to look for other delivery options.
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September 2022 by Thi K.
The worse service ever. Not sure why you can't provide a time frame for delivery and after 5 phone calls with representatives, apps and managing delivery wasted two days waiting for an important package to arrive. If I could I would give it 0 stars. DHL and UPS is a much better choice. Would never ever choose Fedex for any needs.
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August 2022 by Eduard F.
One again this Fedex Branch disappoints. I was going to order 1 stretched canvass print to see what it was like in preparation for an order of 100 -- this is what happened to me today:1. The guy gave me all the information I wanted after I showed him a sample from another supplier. Their rates were super pricey and but I figured I'd give them a chance since it might save me time on producing my order.2. Some 'expert' millenial took over, Immediately I sensed a problem after I handed her a thumb drive-- she asked for the filename ( which happens to be 32 digits alphanumeric) so I asked her to show me a preview on her screen. I asked her to increase the tile size so we could preview the files. 3. She didn't know how to change the view and insisted I only had Pdfs in ther and a Word Doc. I insisted that my files were JPG and if only she could increae th tile size so we could preview it. She refused to do it or didn't know how.4. I then went to their printer and spent maybe a $ 1 to print out my file as proof that it wasn't pdf and it was there.5. She opened the thumb drive again and I asked her AGAIN to switch her view and I had to actually tell her right mouse click select large tile and lo and behold my files show up on the preview -- we were now 15 minutes into this. 6. She then wanted to charge me $ 7.00 to resize the file. I told her she didn't need to alter the file I told her to change her output settings to 'stretch to fit' (which does not alter the file-- you're just changing output). She said "that's not how it works in Fedex.".Well, I know exactly how it works because my company used to do all their printed materials in house. Since I told that this lady was "the best" I can only assume that it is Fedex's policy to nickel and dime their customers -- too bad Fedex, you lost a $ 3,300 order today and probably fifty times that in future orders. "The customer always comes first." is a mantra that MY own business practices and Fedex doesn't. They believe in "It will be $ 7.00 to resize your file." Go pack yourself Fedex, the Plant in San Jose.BTW, most of the 5 star reviews on this awful place are scripted fakes.
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May 2022 by Sanket Misal
Don’t ever take printouts from here. They charge $0.50 per black and white print
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May 2022 by Christopher Torr
Very helpful with my FedEx package. Much appreciated help with my handicapped roommate.
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May 2022 by Calijah Lovechild
What an awful joke
