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February 2024 by San Jose Home
Highly recommended and suggested for both printing and shipping needs. The manager Georgios or ‘G’ is beyond helpful and knowledgeable. Staff is friendly, the store is organized and clean, easy to come in and get done what I need. Appreciate the excellent customer support and service.
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December 2023 by Alejandro Acevedo
I sent a package to Mexico and paid for delivery in 3 days. It was a Christmas gift and now the package is detained in customs because there is a lack of documentation. My problem is that if you do that you should know everything you need to offer the security to deliver the packages on time and they give you an international customer service number that never gives you the option to confirm the value of the product that it is. the reason for my package being detained in customs
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October 2023 by Shelley Griffin
Highly recommend. Professional, quick, kind, and helpful. I came in with a printing job and they delivered. I was helped by Julie and G. Thank you!
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August 2023 by James S
Sent a phone to Samsung for trade in using this location. Samsung then emails me that I sent an empty box without a phone (see photo). Between this location and Samsung, there is some thieving going on
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May 2023 by Sam
I came here to drop off a return, and everyone there was very helpful and professional. They made sure the labels had printed correctly and that I got a receipt. I’d definitely come here again.
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February 2023 by Alice K.
As I am waiting in line, I can see the enthusiasm of a gentleman behind the counter with the name badge of Daniel. His energy, greeting, engagement with everyone was awesome. So happy to see this level of service still exists. Awesome job Daniel, hope you can be a great role model for your peers!
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February 2023 by Monika Burse
World Class Customer Service! The team helped me today with packing a super thick latex mattress topper. The amazing Leader of the store (store manager) even loaded the box in my car. Doesn't get any better than this!
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February 2023 by Rodrigo P. Feliciano
This FedEx branch has nice and attentive associates. Kudos!
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December 2022 by Khanh D.
Had a simple return, just needed help taping the box and printing the label. Brought in my box, had the barcode ready, and Daniel made everything quick and easy. He was extremely courteous, helpful, and took care of everything. This location is so conveniently located and all the staff are great.
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August 2022 by Saad Malik
Phenomenal service by Adam in this branch. Went above and beyond in every way. The Wayfair return labels span multiple pages which need to be taped before attaching to the boxes. This is something I should've done at home but he did it for me and even kindly refused my help. Amazing!!!
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August 2022 by Chris T.
Warming to if you using FedEx, there is no specific time when they will drop off your package. the hours they put Is a blocked time. When they decide to deliver it's usually during the hours you're at work. So frustrating to try to chase down your package that someone paid to actually get delivered to you. You would hope they call an set something up. But no, you need to call an tell them to hold the package and it take 24 hour for your request to be received. If your a busy person good luck.
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July 2022 by Tammy X.
Came in to do some happy returns. The store already has two customers in it for a shipping and a print job, so we had to wait a bit, but Austin was very professional and helped us with the return in between his two other customers. Husband and I both agrees Austin has great customer service and a very nice guy.
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May 2022 by Chris M.
Danielle the store manager is so sassy and rude it is almost unbelievable. I've had to go in to this location multiple times as I work at Western Digital and live nearby. Danielle is unfriendly and unprofessional. Weirdly she goes out of her way to make things harder and to belittle you. I always go in smiling trying to be kind and friendly to her but she seems to have a chip on her shoulder and she is so mean and bad for business. Many of my fellow employees have noticed the same response when interacting with Danielle and also feel she treats those of other ethnicity than her poorly. My wife just launched a successful start up that will require a lot of shipping and she chose to partner with UPS vs Fed Ex simply bc this store and manager put such a sour taste in her mouth. Avoid this store and go to the UPS store on Blossom Hill instead.
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April 2022 by Albert Abdrashitov
I don't think a FedEx location can just be closed for an hour in the middle of the day.came there at 2 and what I was that it was closed till 2:45.FedEx workers just decided to take a break in the middle of the day and close the location.
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February 2022 by Nicholas G.
Jennie and Julie were super helpful this morning helping me ship a package. I was about to use the computer to print out the shipping label but they were helpful to have me email them thru my phone to get the shipping package faster.
