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November 2023 by Brand Bowman
I decided to install a new kitchen main faucet, under-sink 3-stage water filter with dedicated drinking water faucet. The filter is connected to a tee off the cold water input. All components ordered separately so I was facing the difficult task of finding the correct hoses and fittings to connect everything together. I knew if I went to Home Depot or Lowe's I would not get expert advise, so I drove to Ferguson Plumbing and Supply with a diagram I drew. It was a good decision, I was helped immediately in a friendly manner and within a few minutes all the correct lines and fittings were selected for me. Everything was correct and the project was completed with no issues. I am very happy with my experience and would highly recommend Ferguson to anyone planning a DIY plumbing project, they have a comprehensive selection of fittings and tools with expert salespeople.
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March 2023 by timothy donohue
Needed a water heater gas control module, had just what I needed, great staff.
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February 2023 by L Chan
Waited 15 minutes to get help. Try to drop off a broken thermostat as it is listed as offical country drop for thermostat. Clueless employee ask me instead why I was there and show them the website. I don't have my phone on me so I can't show it to them but as an known drop off point, they should know this. Now have to go through the county hazard material - that's more then half hour wasted.
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January 2023 by Kelvin P.
The people are nice but they charge a lot more than anyone else and won't price match. $400 more on a tankless and only because I couldn't wait another day to order it I succumbed to the purchase. I called the manufacturer about it and they are looking into it. Wont be back.
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December 2022 by Rogelio Tapia
Great customer service and products.
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September 2022 by Jamil Halaseh
Awesome place! Very helpful and they have everything! Saves you a lot of time
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July 2022 by Steven Sharp
Friendly and helpful staff. Usually have what you need or can be ordered over night.
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June 2022 by Mark Delgado
Awesome experience awesome people totally awesome place to buy Plumbing material
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January 2022 by James Smith
They had the part that I needed that nobody else had. Kudos to them.
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November 2021 by Marcus S
Forget about going to Home Depot or Lowe's for your plumbing needs, go to Ferguson! My mom's water heater broke and I wasted hours going to different Lowes and Home Depot to get help and none of them can help me. Either they sold me the wrong part or just flat out don't know anything. I finally found Ferguson and they immediately know what I need, and they didn't try to sell me anything. That's right! Turns out my water heater is still under warranty and they gave me the phone number to the manufacturer to file a case. I called the manufacturer, got a warranty replacement PO number, went back inside Ferguson and pick up the 400 dollar part and paid only 25 bucks in fees. Great service and knowledgeable staff! A++!
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November 2021 by Pablo Melendez
Great customer service!
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September 2021 by Val Elenes
Person behind the counter, was very helpful and knowledgeable A+
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May 2021 by Ana M.
Ordered a plumbing piece over the phone that I needed next day. They assured me I'd have it by Saturday or at the latest Monday. Angelina also told me she'd send me a tracking number which she never did. Monday afternoon I'm calling to inquire and of course the piece didn't get shipped out. Mind you I paid $100 for the delivery alone. The piece arrived on Tuesday now that I no longer need it. Returned the piece to their SJ store the next day it and never showed up as a refund in my account. Emailed and nothing. Called to inquire and was told the refund was "in the cloud" on their account like it was no big deal. That's not customer service - they missed the order and then didn't even refund my money back to my credit card. Let's see if I get it this time.
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May 2021 by Jack H.
This company is stuck in a pre-dot-com era. Tried ordering a bunch of equipment for an install and they were unable to fulfill, and even if they could, their price was 30% above what my customers found on multiple BBB A+ rated sites. One of my customers ordered ahead of time and had them ship direct to the jobsite. He let me know when it was on the way so we could schedule the install. No hassle for my customers or I. This is supposed to be the same company as build.com but for all intensive purposes they might as well be separate, they aren't capable of coordinating between the two and never shipped anything. Showed customers products in the showroom they couldn't ship. Amazing.
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April 2021 by E. D.
WOW!!!!! Angelina and manager, RJ rescued me and were beyond fantastic. I just spent 4 hours calling Kohler, Fergusons, Build.com, and other plumbing supply places all over the U.S., to hunt for the last Kohler item needed to finish a master bath renovation: the correct shower arm for the rainhead. We were sent the ceiling one, not the wall one. Without Angelina's great sleuthing (which didn't take her much time at all) and diligence, we were facing another 3-6 weeks back order for this part, no matter who I called. Angelina found it in a northwest Fergusons and grabbed it, it will be on its way to me tomorrow! RJ, after hearing of my hours of frustration, persistent calling, and that an error was made....really made it right for me on pricing. He told me that the other Fergusons should have known how to do the deeper search....but the point is that they didn't....and Angelina DID!!! Way to go, Fergusons at 890 Service St., San Jose, 95112; 408-293-4244. Fergusons has been my go-to place for decades, and going forward, this San Jose branch is the first one I'm calling!!!
