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August 2023 by William
Had a great run for quite a few years. What I've learned is - there's no personal banking relationship here. They do most services well but the second you try to withdraw and deposit hard cash - they label you a criminal and cite the Banking Secrecy Act. A lot of good this banking relationship did...I even offered banking history reports and my tax returns, my goodness. At the end of it, "we do not feel comfortable". You are a friggin bank, are you not? If not X amount, what amount would be "comfortable". The answer there was - we do not know, it's an arbitrary $ amount that is decided based upon how we feel.
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June 2023 by Rosa Rivera
The most horrible bank keep rejecting my checks I have to go to writers bank more than three times. Because they keep rejecting because they have no money to cash them
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December 2022 by Shawn O.
Not a good bank for retail business refuse to provide coins and small bills for change drawn on company check for account with this Bank
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December 2021 by Mustafa Mustafa
Always a helpful and kind team, no questions asked. Highly recommended. This bank really raises the bar when it comes to customer service.
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April 2021 by Kristine A.
I started banking with FRB in 2016 when I got my house mortgage but after signing papers upon closing, have not stepped foot in a branch. That changed today when I needed to complete some cash transactions. Upon walking in, I was immediately greeted with a friendly hello from the security guard, and then Lisa, who offered me a seat and quickly jumped into action to help me. Lisa was professional and fast, and the office environment was so pleasant, clean and following safe COVID protocols. Highly recommend this branch (and FRB in general) for banking!
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December 2020 by Lloyd K.
I want to take a moment to say how much I appreciate the competency of Michelle Methe. I've been with First Republic for many years and they hire wonderful people. And I've found that Michelle is a cut above. No matter what I need, she's there with the right answers and the help I need.
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April 2020 by Agnieszka Kociuba
It is unprecedented how bad this location is. I am trying to close this account for two weeks now.
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March 2020 by david lundholm
The ladies at First Republic are sincere and very professional in handling all my money matters.
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March 2020 by Clementine Odamtten
Kyle Baker was amazing through my refiance process and Lisa was very nice and pleasnt through out signing and going through all my documents. will recommend this bank to my friends and family.
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January 2020 by Marley Shep
I don't know about the whole bank, but this location is a disaster: their customer service is none existent up to insult and insinuation. They resort to bogus claims why they are horrid at their job. Just horrid! I would not let this location manger - manage a lemonade stand; never mind a bank. Disaster artists.
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November 2019 by Anthony D.
Hands down without a doubt the best bank and staff in the Bay Area. First Republic Bank is definitely ahead of the times with a banking experience second to none. Whether sitting down while waiting for your banker (rather than standing) and eating freshly baked cookies (rather than lollipops) its a banking experience like no other... ... but wait... this experience is before even having a banking transaction. FRB bankers are extremely knowledgeable and go out of their way to make your experience perfect. The entire staff is unbelievable but Michelle is out of this world! I have been working with Michelle for over three years now and I am treated the same if not better than the first time I walked through the door. I am not your typical depositor, unfortunately I am "High Maintenance" and know that I am annoying. Michelle and staff have the innate ability to make me feel like my questions and requests are standard variety and have the patience that rivals a Saint. I can not say enough about First Republic Bank and the different touches FRB brings to the "boring and mundane" banking establishment. But the staff takes the cake! I have heard all about Nordstroms, Container Store, Costco, and etc customer service... but you ain't seen nothing yet until you change your accounts to First Republic Bank and meet Michelle and team! P.S. Make sure you leave the last cookie for me and all branches are great but The Alameda is def my fave!!!
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July 2019 by Odette Moronez
Did not patronize the bank.
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June 2018 by Michelle Z.
What's a great experience! I opened my second debit card in this branch after I moved to this country. They don't charge any ATM withdrawal fees/ if other ATM charges you they will reimburse. Thank to my personal banker Michelle!
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June 2018 by Pat T.
A totally different and refreshing banking experience... No teller lines! No call centers! Just personalized, one-on-one tailored banking with your very own personal banker, no matter what level of account you open. Michelle went out of her way to make our transition from a massive corporate bank to First Republic super easy and smooth. I had been thinking about leaving for years due to hidden fees and bad customer service, but needed a good option to switch to. What a difference! We opened both a business account for our company and a personal checking account. The transparency and value far exceed what I've experienced at other banks. A friend recommended FR to us, especially for businesses and I'm so glad we listened. My wife and I were treated with dignity and welcomed with open arms. Finding a bank that is LGBT-friendly means a lot to us and we couldn't be happier. Thanks for a great experience. We are looking forward to banking with FR for many years to come!
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March 2018 by Rita P.
We had a wonderful experience at this branch of First Republic Bank. They drew us in with fantastic interest rates on a CD. From the minute we stepped thru the doors, we were treated with smiles and kindness. They have fantastic referral bonus' but we would gladly spread referrals because we are happy with Michelle's (the Assistant Manager) services! Looking forward to a long relationship with this bank!
