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October 2023 by Kien Nguyen
Hi Mr.Francisco,I’m very please with your promptly and professional service from your Fix Auto Body Garage! And you treat your customers very friendly! You did a good job to me. Thanks a lot, Sir !
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October 2023 by Khine Han
The absolute worst experience I've had in a long time.Folks here are friendly alright but communication here is very poor in terms of keeping the client up to date on status.They never call me or update me when there are delays in the finish time.I don't have rental car coverage and I need to arrange for getting to work each day. Because they said it would be done Tuesday initially, I decided to stay home to pick up car and go to work after.Of course no updates and when I called after 12pm to check, I was told it's been delayed due to some part not arriving on time. Then was told Wed as expected completion.No one called me Wed either. I called Wed to check and was told they'll check for part delivery. I asked to call me to update.Yep you guess it, no call back on Wed.Now it's Thurs. I called just now and they told me they couldn't find me on the record! Not my name or my phone number.Then put me on hold for 10mins and then dropped my call.I called back. Put me on hold for 10 mins and dropped call again.I called back 3rd time. They acted nonchalantly and the same person acted like she knows which car now.I was told I will be called back to get an update and they can't talk to me yet!I've waited for more than 20 mins with being told they have no record of me!This place is a mess to say the least.They still have my car and I now question if the work will be poor also.I have zero trust left.Maybe seeing this review, I might even be retaliated and they might even hold my car hostage longer... Who knowsI just have to write this review to warn others about communication issues.I trusted reviews and went to this place.
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October 2023 by V Vu (VVu)
Glad to have Fix Auto SJ take care well of our car professionally, flexibly and friendly.Car is not only fixed but washed and cleaned when you pick up.
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October 2023 by Samuel G.
Great place to take your car to, definitely recommend to my friends and family. They made it super easy and got me in and out.
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September 2023 by Eshan Gupta
Great service and communication throughout the journey of getting your vehicle back on the road.
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August 2023 by Joe McMahon
I should have just overridden my insurance company and come here first.Another place took the car apart and THEN told me it would be a month before they could fix it.I’d had a great experience at another Fix Auto location, so I called Fix Auto South San Jose and explained the problem. They said that they weren’t sure exactly how long it would take — probably two weeks to get everything— but they definitely wouldn’t take a month to even start!I had the car towed to Fix Auto and Francisco just made all the problems go away. Still took a week and a bit because of parts, but but they called around and sourced them so I could get the car back early.We made the call to not replace one part: the only one available in the continental US was in Michigan, and would take another week or more to arrive. Francisco kept me informed, laid out the tradeoffs, and made everything go as fast as possible.If you need body work, just go here and save yourself a lot of stress!Service: Body & Trim
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August 2023 by Joyce Mcculloch
Very friendly and explained everything they did to my car in great detail. Really liked Joel the manager who helped me out a lotService: Body & Trim
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June 2023 by K K
We took our car to them after an accident that required estimation, fixes etc. Fabian and others at the shop were very helpful, professional and nice people. Their whole crew all work together to quickly respond. They also have coffee, water in the waiting area.We didn't know if they work with insurance company to push the paperwork but they do. They were persistently on the phone to get hold of the adjustors (STATE FARM) and the process was smooth.Fabian did a walkthru with us to mark areas identified as damaged etc. We just handed over the key and drove back home.Actually they can also help you arrange rental car and get you going!!over all 5 star experience.
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April 2023 by Ed Cuellar
I will never do business again with this company. They are not organized, will not call you back when they say they will. My car was in the shop for two months for front left fender damage. Parts are difficult to get but even after they received the parts they were not good at planning when the work would be done. Work was done well but other shops do good work also.Services: Steering & suspension repair
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March 2023 by Rambo Shyy
Nick and his team are phenomenal! Very responsive and very personable. Service is fast and quality of work is immaculate. They really work with you and make things happen!
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November 2021 by M S.
I would avoid taking my car to their service, especially if this is referred by your insurance company. Extremely poor communication between insurance company and Fix Auto South San Jose, taking 1.5 months to get the final estimate. Part of the poor communication is both end, sitting on case without doing anything until us getting involved in. With all the supply chain issue, your car will be fixed in ... maybe 2 months (good luck getting rental for such a long time..) I would go somewhere else to get it done less expensive (so that your insurance company approves it to fix it) & faster...
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September 2021 by JoAnn Y.
Great customer service and kept me updated while my car was in their shop. Definitely recommend!
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September 2021 by Angela M.
Horrible Horrible place for a minor repair. If I could give zero stars I would had to take my vehicle back 3 times because the job was not done correctly the first time. When you point things out that are messed up the owner gets mad and loud with you and says well nothing is ever perfect. If your paying or the insurance is paying you the the customer should get their vehicle back better than when it was dropped off !
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July 2021 by Matthew D.
Had my catalytic converter stolen. Fix Auto was able to work quickly with my insurance provider to get my car the part it needed. As unfortunate as it was to be in that situation, they made it easy to navigate. Thank you!
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July 2021 by Carmen C.
Brand new car hit by a pipe on the freeway. Fix Auto repaired like new. Will always return to this business.
