November 2021 by carrie c.
My home sustained some water damage and my insurance company linked me with Hye/Hi Quality Floors. The reviews for this company can scare off anyone, but I found Derick (primary contact) easy to work with and he was very responsive to all my text messages and worked with me on timing and scheduling through my other home renovation projects. I visited their showroom, and there were a LOT of options. My only recommendation is that they improve their lighting. It's a bit dim inside. However I was able to take home SEVERAL samples so I can see them in my home lighting. I highly recommend doing this. I chose Gaia floors which is pretty highly rated. Since I'm living in the home, the installers took time to shift my furniture from one side of the room to another to do the install. They were careful with my furniture and delicate pieces. They worked tirelessly for 5 days straight. The installers even made some recommendations for molding to make the gaps/edges more seamless and modern. I also got to chose baseboard that fit my style. My only complaint is that an extra coat of paint on the baseboard would be nice, but they only put one coat of paint so there's some unevenness, I will have to paint over it myself., Overall, I'm very happy with the end result and love the look of the floors. Note: I was informed that the company had changed ownership awhile back (not sure when, hence the Hye vs Hi quality name), so I'm hoping that is the reason for the improved quality and service.
