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February 2024 by Michelle Leisure
My favorite store. My style of clothing
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February 2024 by cherie jones
I love their stuff!
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February 2024 by emmy smith
You go girls!
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February 2024 by Amrisha Dubey
I love this brand! Love love love!Got a sling bag, a Jeans & a Jacket this time. But everytime I visit something or the other catch my eyes!Streetstyle, cool, creative, comfortable & quality clothing.I love the versatility..casual yet stylish aesthetics ? Staff is super awesome ????
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October 2023 by Yaqing Cao
Gift card scam!! I ordered a dress online and it’s out-of-bag stinky with suspicious dark spots. I brought it to the store to exchange another one. The person told me she needs to return the credit into a gift card then use that gift card to buy a new one. I was like, ok sounds like you know what you’re doing. But then for some reason the system is charging $18 more for the dress which I bought in full price. So she told me there is nothing she can do and I can just take the gift card to buy the dress again online myself. I doubted it but she said sorry but I cannot help you. Fine, I took the gift card and buy the dress online, again. Then the next day I got an email saying my order is cancelled because there is no more storage. And the credit returned to a GIFT CARD. At this point I don’t want any gift card anymore because I don’t know if I want to buy any clothes again in Free People anymore. This whole thing is ridiculous. Now I got no dress, a gift card that I don’t want to use. I want my money back to my credit card.
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August 2023 by D L
The gal at the cashier was nice and friendly. I don’t mind to go back.,
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June 2023 by Betty Sines
Fantastic people!! They were great in helping to find a great outfit! I had an online return as well, so easy to return!Low reviews are regarding online service which is not through their assistance, unfortunately!
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May 2023 by Betty S
Fantastic people!! They were great in helping to find a great outfit! I had an online return as well, so easy to return!Low reviews are regarding online service which is not through their assistance, unfortunately!
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May 2023 by Betty S.
Fantastic people!! They were great in helping to find a great outfit! I had an online return as well, so easy to return!Low reviews are regarding online service which is not through their assistance, unfortunately! Also they do not have control on how long someone had the item before they gave it as a gift,maybe after they could not return it. They are extremel good on trying to get returns accomplishe, but they have limits. Love these people, y they make my day!!! Only reason I shop online as well!
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May 2023 by Alissia F.
The young ladies who assisted me were so much fun and professional at the same time. They were so good at what they did I bought a pair of pants that I didn't even need. Oh, but the pants are very cute. :-) I only went there to return an outfit that was too large. Thank you ladies for all of your help and the compliments.
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April 2023 by Elena Kruglova
Terrible service! Within a week they cannot send me a jacket or to cancel the order and return the money.
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December 2022 by Rachel H.
Went in to return some items I had been hanging on to for some time. The woman who "helped" me (didn't get her name) had a horrible attitude and was very rude and condescending from the very beginning of our interaction. She seemed very annoyed that I didn't know my order numbers and had to go through some extra steps to figure out the return. I felt like this woman went out of her way to make me feel uncomfortable. I have a background in customer service and I'm just generally polite to people around me, and would never talk to someone the way she talked to me. I have been shopping at Free People for a long time but after my experience at the store I immediately left and spent my money at Anthropologie where the vibe was much friendlier! I will not be returning to this store for more unpleasantness.
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October 2022 by Megan T.
I received this romper as a gift, still with tags. It didn't fit me, and I didn't like it. I wanted to do an exchange, so I called this store. Manager "Danielle" told me I was approved for an exchange as a one time thing since I didn't have the receipt, and wrote down my name for other employees to know. I drove to the store, and went in for the exchange. They scanned the item, and the price showed on the screen, and they told me to shop around for something of the equivalent price. In the middle of my shopping, I was stopped and told that they couldn't do this exchange anymore because my item wasn't in stock anymore. I left the store and called the 800 number for free people, and had a person on the phone say they could speak to the employee helping me to approve it. I went in again, and this girl rudely told me that I couldn't do it. She refused to talk to the person on the phone, and kept on repeating that she wouldn't let me. I felt so humiliated and embarrassed. I'm so confused on the policy for returns, especially since i was allowed to shop but then was denied while doing so. Terrible customer service. I'm honestly embarrassed to go into Free People again, I'd rather just spend my money elsewhere.
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July 2022 by Samantha Keorasmey
Went shopping early in the morning, so I was the only person in the store. I walked in and was never greeted hello and circled around to the front register, the two employees were just talking about their past eye problems. They never offered for any assistance or acknowledged me. One of the employees that was talking about her eye problem back in NY clearly looked at me and didn't say anything and looked away and continued her conversation (maybe her vision is a little blurry). Then i waited near the waiting room (typically someone at the the FP stores will start a fitting room for me once I have a couple of items in my hand). They still didn't walk towards me, so I just let myself into one of the fitting rooms. As I was trying on my clothes no one ever bothered to see if I needed anything, instead one of the employees went to go try on a dress at the same time that a previous customer had just returned. I don't like to be hovered in a retail store, but it would be nice to be acknowledged at least. Unfortunately there was a cute top that I did want and couldn't wait for shipping or to go to another FP store. Frustrating.
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May 2022 by Johanna Sien
HIRE LESS PREJUDICE EMPLOYEESMy experience at free people was less then ideal. I walked in to the store with my friend to get outfits for my 21st birthday and right off the bat we were treated with disrespect. She walked in on me while I was undressing/naked because I had one too many dresses in my dressing room and she thought I was going to steal. She then also aggressively snapped at my friend and I multiple times for taking our time trying on dresses, touching accessories, and underestimating if we were going to buy something.I think it’s time to hire employees that treat all customers with equal respect, not based off how me or my friend look, and overall just customer service. I thought about not even purchasing my outfits even though I was so happy trying it on, purely based off the negative and rude experience I had.
