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January 2024 by Aakash D.
Awesome bank - I surveyed a few banks for a mortgage and they offered the best rate and were flexible on how to make it happen compared to others. The app/dashboard for payments has been very easy to use too.
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January 2024 by Alex
The staff are always really friendly and have great customer service.
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December 2023 by Idana Marin
Very helpful staff and treated you nice!
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November 2023 by Ryan M
This bank accepts new clients that don't meet their requirements and let them know at a much later date that they do not meet the requirements. The whole dealing with Fremont bank was extremely poor. Very much a disorganized and out of date bank. Require a physical device to issue wires. So if you're on the road and don't have this physical device, you cannot send a wire.
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July 2023 by Alejandro Alcibar
Most useless bank in the world. I literly bring in a check to cashin thats from this bank and they have to verify if its actually writen to me on a friday when the owner of the company already clocked out. How do they expect for people to do business with them when they cant even do something so simple
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June 2023 by Jim D.
Update. It is now a month since we paid off the mortgage and Fremont Bank has not returned the overage on the account. This means that we have essentially given the miserable institution a month's free loan of that money. And more excused. "The check was cut on the 22nd". Was it mailed on the 22nd? "I cannot verify that". Where was it sent form? "Livermore" Are you not concerned that it is taking more than 7 days for the check to go 50 Miles? "Not really". This is NOT customer service.
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January 2023 by Calaura F.
Bad, criminal, terrible, you get it. Multiple mistakes on my mortgage year after year. A bank should know how a spreadsheet works. Yearly I have to correct their mistakes on my mortgage. Fremont bank sucks.
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May 2022 by Pizza Bocca Lupo
Excellent customer service!
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February 2022 by Megna S.
I have been banking with Fremont bank for over 5 years now. Perfect bank for small business owners. Savann is my go to person and always provides great customer service.
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January 2022 by Swamy G
Horrible Bank. I still figuring out what their employees intentions are stay there screw the bank to maximum. Simply they do not communicate if something does work for their commission they do not answer call or reply to your text
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October 2021 by Peter Ashaolu
Wanted to open a 2nd business account and tried to do it here only for them to tell me I'm in check systems knowing I'm not. I literally walked across the street and opened 3 accounts with a different bank. These people don't even know how to use the systems properly. I would highly suggest a different bank.
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August 2021 by mahlen domingo
It is the worst terrible experience I have.I am here at the bank and It was a nightmare experience.The manager, Ken Ng is not even helpful at all.The lead teller Puja Jani, is not even accomodating.
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June 2021 by Ruben G.
Very bad customer service,had an appointment to sign papers and bank person didn't show up at bank .
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December 2020 by Jim R.
I applied to refinance our home. So far I have spent at least 12 hours online filling out forms, downloading documents (in several cases I had no idea where to get the documents because no instructions were given), two trips to UPS to have documents faxed and one trip to your branch in Carmel (20 miles away). The only thing they haven't asked for are our latest colonoscopy results, but the loan isn't finished yet, so they still may. We have plenty of equity, an income far above the ratio requirements, and excellent credit. I've gone through this process over the years a number of times, but have never experienced anything like this. If I wasn't into it as far as I am, I would tell to stick their loan were the sun doesn't shine.
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December 2020 by Rita Holiday
If you are looking for a home loan/mortgage, be sure to check out Fremont Bank. I have been extremely happy with the customer service from beginning to end. Thanks Fremont Bank!
