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March 2024 by Samantha H.
They didn't want to perform the free pothole check that their website advertised because 1 it was free and 2 "my car was too new" even though it's a year old with almost 18,000 miles on it and I had an appointment. Being a woman of color and being talked down to and referred not to do it with no paperwork or proof that they offered to still "check my car". At the end of their quick check they had audacity to still try and sell me a service even though he was telling me there should be nothing wrong cause it's new. (His words not mine.) He then told me a tire rotation was $25 per tire and then told me with everything $154 even though they did a "quick check". They didn't even lift it or anything. The check was like 5 minutes. Basically he didn't want to help me and kept saying my car was too new even though my brakes were squeaking but they would've found that out if they would've done the check they were supposed to do. Free or not. Don't come here if you want crap service.
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January 2024 by Brian M.
This place is the absolute BEST !! I stopped there just before closing after getting a flat tire. They jumped on patching the tire extremely thoroughly, put the new tire on and replaced my spare under the car all with big smiles ! Tempted to go run over something just to go back ! The technicians and office get two big thumbs up and a big smile. GO SEE THESE GUYS FOR ANYTHING YOU NEED !!!! Thank you guys
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January 2024 by M. H.
Wanting a new set of tires for my pickup, I called them first thing on a Sunday morning as their local competition is closed on Sundays, which doesn't work for me when it comes to tire service, as weekends is the most likely time to get rotations and other tire services. So I called, and was put on hold for 15 minutes. I hung up and tried to call back but the phone wasn't even picked up, it went straight to the same hold pattern. I waited a few more minutes. At that point I just gave up, if they're so busy they don't even have a single person to answer a quick question, before I go down there and order $1600 dollars worth of tires from them, then I guess I go somewhere else.
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December 2023 by Alex B.
Apparently if you buy brand new tires from them and get a flat tire after 6 months (and its un-fixable) its not covered under warranty, the standard warranty according to them is only 1 month. The extended warranty is 3 years. They do good work other than that.Edit: I spoke to a manager and they were willing to at least offer a 3 year warranty for the 3 tires I bought 6 months ago from today's date.
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December 2023 by Ali B.
Stay away from this place, they're very dishonest. When I visited, they attempted to charge me double the amount quoted over the phone.
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November 2023 by Michael W.
This place sucks don't go here. I got new tires about 6 months ago and recently got a flat tire that wasn't my fault and they made me buy a new tire instead of just replacing it for free. By far the worst customer service I have ever experienced. Get your tires somewhere else!
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November 2023 by Dragos Duicu
Great customer service from Armando! We showed up 30 mins before closing and he took us in and provided great service! Patched our tire from the inside instead of the normal plugs. Would recommend
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November 2023 by Alex B.
Apparently if you buy brand new tires from them and get a flat tire after 6 months (and its un-fixable) its not covered under warranty, the standard warranty according to them is only 1 month. The extended warranty is 3 years. They do good work other than that. Edit: I spoke to a manager and they were willing to at least offer a 3 year warranty for the 3 tires I bought 6 months ago from today's date. It would have been nice if they offered to replace my 6 month old brand new tire for free, but unfortunately they refused to.
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November 2023 by Oscar King IV
I woke up to discover my tire had a gaping hole and, after getting here with a spare, they were able to get my tire replaced within an hour. They are FANTASTIC: I let them know I was in a hurry and Peter+Team worked hard to get it done quickly. I’ll absolutely be coming back here for any of my tire needs.
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November 2023 by Shaun L.
My girlfriend took her new Honda pilot in because unfortunately she had a flat tire. Instead of replacing the one tire, they said her tire was discontinued and she has to change out ALL 4 tires. This car had less than 8k miles on it and you are saying a two wheel drive car needs to replace all 4 tires? My girlfriend really needed her car back and you guys took advantage of the situation and up sold. She took her previous cars here because she felt they were trusting and honest. Never again.
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October 2023 by Critina A.
I took my Toyota Highlander on Tuesday October 17 during my lunch time ONLY because my co worker recommend this place to do oil change. I did my quote online and book an appointment, i wanted to give a try. when I go dropped off the my car staff is friendly and got an estimates of how much it's gonna cost me, I notice the amount it's different. As I'm leaving with the invoice. When I picked up the vehicle and I'm about to pay I brought it up to the register different one from before. Not so friendly she calls another person to come explain to me why they couldn't give me 25 off. instead they give 15off. Which still not bad right.I told them it's false advertising, but there's nothing they can't do and because it's more expensive because of the synthetic oil. Not a single sorry from them but I was okay with the experience cause that helps me and you guys not to go there. So Next day my car started leaking oil and out of the 7 years this it's the first time I see my truck leaking oil. At this point I'm extremely disappointed. I came today Friday to the Steven creek location for them to give me an explanation. Again not a single sorry from them. They did mentioned about the filter being defective which I understand. It's just disappointing how can these place take 0 accountability for their making mistakes. Oh and I almost forgot when they were trying to contact me on Tuesday to pick up the car the lady on the phone was very annoyed because I didn't answer my phone. Hello lady I'm a healthcare worker I told her I was working until 5pm and if I didn't answer it was because I was busy. That's just to prove they don't communicate because I explained to everything to the initial lady that got my keys when I dropped off.
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October 2023 by Max F.
Couldn't find a reliable honest mechanic for a long time, until I met John and the Goodyear team. I made a last minute appointment for a brake diagnostic and replacement if needed. I knew my car needed new breaks and was certain of the issue at hand. John and his team pin pointed my problem and gave the best options on the table. We did a full brake replacement on all 4 tires. My car was done at the time John said it would be, leaving my wife and I enough time to enjoy our Saturday. My cars brakes sound better than ever. The Goodyear team here are reliable and honest, just like a majority of the other reviews. I don't mind spending money, as long as I get an honest mechanic whom I can rely on. At the end they did let me know I had a gasket leak and gave me the business card of another auto shop to locate it for cheaper, that way I can swing back to them with the diagnosed problem. I understand the economic hardships of the times and to penny pinch when you can, but Goodyear uses premium products to match their premium prices. If you can afford it, this Goodyear location is worth your time and money. SHOUTOUT TO JOHN!
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October 2023 by LINH T.
I was leaving from work and saw the rear right tire having 20 psi. Realizing there might be a nail, I pumped it up to 36 psi. In a panic mode, I forgot to call Winchester Good Year store ahead for a coming fix. When I arrived, they asked whether I had an appointment; I felt so dumb. However, they checked the records seeing my tires were installed here so they accepted the work. They were so nice: had it done within 30 minutes. I felt grateful for the great service and the elegant attitude in treating customers. Thanks a lot, guys. Highly recommended to new patrons.
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September 2023 by aparna srikanth
We had an issue with our tire order but John and Peter were so helpful and helped us navigate so easily. They offered us everything that they could to solve the issue! Totally recommend going here!
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September 2023 by Nelson N.
Dropped off the car at around 12 pm, selected Oil change Ultimate (Valvoline full synthetic 0W20 oil)for listed price of $129. At Walmart, the retail price for a 5-quarts full synthetic 0W20 oil is $26.97. The Ultimate oil change I ordered consisted of oil, filter, fuel additive and labor. $129 should cover all the parts and labor. Yet, this sale man charged me $20.45 extra for labor and $6.99 for 0.70 quarts of oil. He promised to have the car ready at 1:30 pm. At 1:45 pm (almost 2 hours), he called and said they have not worked on the car yet