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January 2024 by Ken Verdoia
This place has been closed for months. Shut down without notice.
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November 2023 by FamDeManNL
Outside appearance is really bad. Rooms ok and important bad room clean and spacious. The room itself does not appear clean and due to how appliances are located it is a proof they cannot clean it thoroughly.
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November 2023 by kaig570
What a disgrace. They Are part of Hyatt yet they don't offer breakfast to Globalists. Offers 500 pts as ' compensation '. What can you get for 500 pts? Not even a Starbucks for one. You want the name recognition yet won't follow corporate t&c for being part of their umbrella.
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October 2023 by Kieth S
The hotel is extremely outdated, and staff not adequately trained. When I opened the curtains in my room, I had a view of....the bar. I went back down to contact the clerk and was reassured the bar would not be open until after I checked out (Thursday). Not true, it started that day. After several calls that night, I was finally moved. This hotel may have been good 40 years ago, but not today. Lunch and dinner options were okay but breakfast ended up being Starbucks every morning. Horrible location.
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October 2023 by Ken V.
Disappointed. TRIED to experience the club during a recent stay at the host hotel. No music, despite website promoting the same, as well as the reviews on Yelp. The bar itself was not even open on the Saturday night of our stay. No sign, no "private event"...nothing.
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October 2023 by 100kennethv
Disappointing in every level. No food service at the hotel…any day at any time. A much-promoted jazz bar had no music, then shutdown without notice during our short (two night) stay. Staff was pleasant but bare bones. Room comfort and amenities were below average.
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October 2023 by Excursion579790
Impeccably clean foyer area and rooms. Wonderful counter staff, especially Nadia. The one take away was that there was dining area at the hotel for breakfast or any meal. There was available area to offer at least breakfast. We did have to get used to the frequent low-flying flight traffic over the hotel. Initially, we were very concerned that planes were out of control!!
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October 2023 by GlobeTrotting71372
It was so difficult to sleep because of the outside noise coming from the streets. They need to insulate their windows at the very least. I couldn't sleep at all because of the yelling and sirens and horns coming from outside.
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October 2023 by cyan2017
Super easy walk to restaurants and to the SAP center where we watched a Sharks game. Love the architecture and the small boutique feel of the hotel. It's not fancy but has charm and was clean. It felt more personable than most, which I like.
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October 2023 by athomas10
We were in town for a 49ers game and this hotel was perfect. It is in a very safe part of the downtown and just around the corner from plenty of restaurants & bars. It's only a few blocks walk to the VTA light rail to hop on for the stadium. The hotel is older, but the room we were in was updated, nice, and clean. They gave 2 complimentary waters in the room for coffee, which was so nice on a hot day. There are blackout curtains and the windows are sound-proofed/double pained. So I had a great night's sleep. We didn't go to the coffee shop or the bar, so I cannot comment.
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October 2023 by mrjoekennedy
From the moment I walked in the door I was greeted with champagne, a chocolate, and a complimentary room upgrade. There was someone to help me with the door every time I entered, the room was impeccable. I've stayed at fancy hotels, including premium Disney resorts, and this small hotel in San Jose provided great customer service. It really pays to be a Hyatt loyalty program member!
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October 2023 by Christopher A
A hotel with history but in need of a little TLC. I was given a large, spotless room—but the carpet was worn, drapes not quite attached at the corners, lamps over the bed in need of adjustment, etc. Overall good, but with a little refurbishment could be great.
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March 2023 by peter r.
The Hedley Club does not care about the musicians who play for them, because the club doesn't bother to maintain a music calendar online. Why? How do you expect to draw people in?Not listing who is playing obviously hurts the musicians (hey manager -- ever hear about a tip jar?) and it hurts the bartenders and servers too. And what about the customers? Hedley Club, you've got a beautiful lounge. Why don't you try to fill it?
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February 2023 by Brian D.
Incredibly cozy and beautiful inside Live music is excellent The service very professional and the atmosphere is just comfy as can be. String drinks too Higher end everything, old school all the way.... Love it Quality jazz played
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August 2022 by Dana A.
Best lounge in San Jose Beautiful details, great vibe, fantastic cocktails. Highly recommend.