-
March 2024 by Sina Hsu
Very nice service and staff :)
-
February 2024 by Aadesh Sharma
I've had the pleasure of working with Alrjandro at Hertz Rental on multiple occasions, and I must say that his exceptional service and helpfulness have made my experiences truly outstanding! He goes above and beyond to ensure that my needs are met, and his warm and friendly demeanor make the entire process a breeze. I highly recommend Alrjandro and Hertz Rental to anyone seeking top-notch customer service and a hassle-free rental experience. Five stars and a big thumbs up! ??
-
October 2023 by BAL KRISHNA
Alejandro is a great person, really helped me a lot. Wonderful experience with him. He gave a nice electric car.
-
May 2023 by Mar10 N
Very friendly and clean. Staff is great and helpful. Easy access. Fewer cars than other Hertz
-
November 2022 by Susana C.
Long story short, I rented a car in Phoenix, drove it back home and the drop off location was this one! Place is small and hidden but the customer service was exceptional... Shout out to Mrs. Rolinda (sorry if I misspelled your name) for taking care of me much appreciated. I'm definitely coming back to this place! Gracias
-
August 2022 by Katie
Good customer service and the car was available. However, I didn't realize they automatically added the option where we just returned the car and they filled up the gas for $60, for a chevy spark. Very deceitful as I was not asked what fueling option I wanted...I wish I had a good Hertz experience for once.
-
June 2022 by Jun K.
This Hertz location is horrible. I made a reservation for a car thru priceline.com and paid money and got my confirmation #. But two days before I pick up the car, Rolinda ( or Roland) in this Alameda location called me and said they don't have a car for me. She said there are no cars available not only at her location but throughout this entire area ( San Jose). I asked for the manager and Khan, the manager, confirmed they don't have a car available for me. Well I quickly went to priceline.com. and found out there are many cars available at Hertz in San Jose area. The only problem is they are way more expensive than I paid. They cancel an existing reservation with a lower price and rent cars to the person who can pay more?? This is a scam. I called priceline.com to get my money back but they refused because they can only refund my money back only when Herz cancel my reservation. I got confused. Hertz called me they can not rent a car to me because they don't have a car available but yet they failed to take an action with priceline.com to refund my money back. I called the Alameda Hertz and talked wih Khan, the manager. I asked him why he didn't take action to refund my money back. His answer was funny. He said he was searching for a car for me. His answer was nonsensical because I confirmed I can rent a Hertz car in San Jose area if i want to pay only $30 more. I can't believe what Hertz are doing now. They are canceling your reservation if you had a good deal with priceline.com and paid a lower price than the going rate. It is no wonder you filed a bankruptcy.
-
May 2022 by Rayna M.
I would give them NEGATIVE stars if I could. The customer experience was NOT THERE!" The manager " who referred to himself as Ken turns out wasn't his real name and was terrible at his job there were so many broken promises as well as being charged everyday when the company who was fixing my car was supposed to be paying for it. Along with the terrible customer service there were several times I got cut off from speaking and yelled at from KEN which is not his name I think it's Farsi or something. Then there was Rolinda bless her heart she was trying to help but Farsi was just making things hard for her and myself. She needs a better example of a manager. I expressed that I would not be paying the fees several times but they still charged me everyday.he said he didn't know who was charging me because it wasn't him. 200$ later me and the company I'm getting my car fixed with decided to try a different Hertz. Andrew at Riderr Park fixed everything the same day my refund is currently being processed and was able to wave some extra fees due to the inconveniences, he said it was an easy thing he wasn't sure why it couldn't be done over there. Point is DO NOT TAKE YOUR BUSINESS TO HERTZ ON THE ALAMEDA. They will scam you any way they can and charge you for extra fees for NO REASON. The alameda lost a good customer and apparently a good employee because when Stephanie used to work there this would NEVER HAPPEN.
-
May 2022 by Steven Sharp
Great friendly staff that always makes an effort to get me the vehicle I want.
-
January 2022 by Caleb L.
Terrible. I rented a car from January 6th to January to Sunday the 9th. They are not open on Sunday so the agent told me I should return it on Monday before they open at 8am. I did exactly that and they charged a $50 penalty for being "late". Worst experience I have had where the company literally fined me for doing exactly what they told me to do. I will never go here again and I would advice against ever using this company or location.
-
January 2022 by Victor C.
Great place to rent a car and there is no extra fee after returning the car. Tips: clean the car before you return so you won't get any cleaning fee. However, the price of rental is expensive.
-
January 2022 by Leon S. Sarkisian
Most appreciative of the two young ladies helping us with our car rental for driving through the mountains from San Jose to Phoenix. Worried about the snow we would have through the mountains, we wanted to try it anyway! Nice place if you Ned a Jeux Rental. Thanks Stephanie, and also to the other young lady!
-
December 2021 by Michael C
Kim was helpful, courteous and made the check-in process quick and easy. It always feels like the used car buying process during check-out and rarely do you get the car you reserved online. However the AAA discount was applied and to date no hidden charges were added.
-
October 2021 by Nikki H.
Rented a car here yesterday, unfortunately their computers were down. Waited a long time for a paper rental agreement, but I was able to get the car. This morning (Saturday), an engine light came on. Stopped by this location (~9:45 AM) to have them check it out or switch out the car, if necessary. They're closed?! Maybe just for a restroom break? No. Hertz Corp. says this location is closed in the weekends. I wish someone would tell their door indicating this location is open on Saturdays 9 AM - 12 PM that. :/
-
October 2021 by David Parrott
Continue me on the runaround refused to rent me a car made me miss my daughters graduation from boot camp from the Air Force because they refused to rent me a car because they accuse me of being drunk when I wasn't drunk I was tired from being run around all over town trying to get a rental car
