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December 2023 by Rakesh Kumar
A breathtakingly good items can be sourced for both men and women. Our favorite sport on weekends_ almost a must visit.
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December 2023 by U P.
On 9/10 I bought 4 items ( pants) at H&M store in Westfield Oakridge mall. The guy rang the transaction but we wanted to add the fifth item( the belt). He said he will cancel the previous transaction ( cost 78.71$) and charged us 83.08$ for all 5 items. Two days later I saw there are 2 charges on my credit card 78.71$ & 83.08$. I called customer service and was told to go to the store. I went to the store and spoke to JB the manager. He said just wait for 2 days if it is still there come back on either Fri or Sat since he works to get the refund. On Friday. I called around 1:30 pm and spoke to a lady. She said he was not there and she can not tell me if he comes tomorrow due to privacy. I totally understand that but I live 20 min drive away so I need to know some how. I called Customer service again. The gentleman was really nice and helped me out. He put me on hold and talked to the store. He called back said either today or tomorrow I come back Michelle the manager will help me. After work I drove there and only 5 min before getting there I called the store to talk to Michelle. She said No she can not. She said only I can bring stuffs for refund. I tried to explain I don't want to return stuffs. I want to keep them. That is why I was charged for 83.08$. I just want a refund for 78.71$ since it is a duplicate. She said I have to appeal my bank for a refund. I asked if the store employees did the refund/ cancel the transaction correctly or not. If not then how can I ask the bank? She then said I have to wait for JB but she won't tell when he will be there or not. She even said I must have spoke to the guy around 1:30 pm because she just came later and didn't talk to me earlier. I was really disappointed in the customer service. She thought I can not tell the difference between female or male voice on the phone??? JB did offer to help me or gave me some solution while Michelle is also a manager but she didn't give me a solution. She kept saying she is the manager and that is how to do: I have to wait for JB or ask the bank for the refund. So again I just drove home and called customer service and the lady asked me to send an email and the picture of my CORRECT receipt. At the store JB & today Michelle kept asking for the INCORRECT one and I kept explaining the guy didn't give me the receipt of the canceled transaction. Fast forward. Nothing happened so I had to create a case at Wellsfargo bank. Twice - Once in Oct 5 and recently H&M emailed me to say they initiated the refund and it depends on the bank up to 10 days to give me the refund. I waited then forwarded the email to WF dispute center. Recently in Nov WF called me and said they did use that email to sent back to question H&M but H&M people kept saying that is invalid. So no refund. It has been back & forth like that since Sept. WF said they will dispute it with Visa & if nothing works after another 2 months then I will be responsible with the charge. I am very disappointed. I just wonder if at big business chain stores they have no record for a day. They should see the canceled transactions. Usually they do not give the cancellation receipts to the customers. That happened to me. I just know I won't ever shop at H&M anymore even I used to buy clothes for my teen daughter.
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September 2023 by Dianna J
manager is rude and doesn't do price match from their website.
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August 2023 by Maria Teresa Orta-Crue
The store was clean and well stocked. However, there were no associates on the floor to assist customers.
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July 2023 by chandrashekara nagaraj
Overall a good place for clothing needs.
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July 2023 by Midnight_Rose (MidnightRose)
Nice, neat and clean. Well organized, decent prices, never any long lines whenever I go in. Lot's of sale item's. Trendy clothing. Never overcrowded.
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July 2023 by Lenora Elliott
5 stars in terms of pricing. Relaly great prices. The rest can be wow or ok.
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June 2023 by Shayla S.
Bought a dress that was torn. Went to return it and one of the sales person told me that they couldn't take it back because they wouldn't be able to resell it. So I told them how is that my problem now I'm the one stuck with it. She told me to take it to another H&M maybe they wouldn't see it.
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January 2023 by Steve
Nice place for clothes at reasonable price even after inflation hikes.
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June 2022 by Nargiza A.
I love that H&M has a lot of varieties for covered Muslim women, friendly and fast service, every time you earn points 5$ rewards are waiting for you.
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January 2022 by Archer Montoya
Good lookin diggs
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December 2021 by Ana Caraza
I had a horrible experience.?I wanted a Sweatshirt for my little boy that was on the manikin it the last one I Urgently, it needed it. But the lady at the cashier was rude and said no, we don't do that here in a very disrespectful way. From my understanding, other stores do it. Never coming back, you should have kind workers we don't mistreat customers.
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October 2021 by Sunil R.
H&M carries good styles for the most part which also happen to be very inexpensive. This location is one of their bigger and nicer ones. The employees were attentive and efficient. The checkout line was fairly long but it moved fast, thank you!
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October 2021 by Candy Rosas
Great prices lots of choices to choose from for a great price
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September 2021 by Edna D.
It's nice having an H&M store at Eastridge to shop for trendier and also basic apparel. Dressing rooms are clean. The employees are here are very helpful.
