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June 2023 by mehul patel
STAY AWAY!!!! Don’t use this office. Firstly, people here are extremely rude. They said they will mail my documents but did not and the person who had my documents went on vacation. Now when I am calling them they are saying they can’t do anything. This is the worst customer service experience. So, save yourself the trouble and don’t use their services.
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April 2023 by Sofia Castillo
I tried the "Virtual Client" option since I work full time and have an under 1 baby. I was limited free time and thought it was an very convenient way of getting my taxes done. I submitted all my documents on January 31 was didn't get to review and sign my finished taxes until April 10. Extremely poor communication from my tax preparer and I feel like because I wasn't an in-person client, I was put on the back burner. It wasn't until I called to complain several times to the office manager that I was able to sign my taxes. The office manager has to assign my documents to someone else for them to be complete. Add insult to injury, I paid the full price of $350! No itemization on my receipt either. I had to call AGAIN to get an explanation as to why it was so expensive. Never using H&R Block ever again.
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March 2023 by Nayan Suthar
My tax agent at h&r is very professional and knowledgeable. Thank you Catherine Shih.
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August 2022 by Otis Walker
I been doing my taxes at h&r block for the last couple of years and I went inside this location and met some of the rudest women who should have been professional. I needed a copy of my w1040 and they said no we (three ladies) are helping one lady. Then they wanted to over charge me for the service. Told me to go to another location. I know it was because I was a black man.
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March 2022 by ROBERT YASPO
Because I am very satisfied with the services I get from H&R Bock.
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March 2022 by Armando Avila
Gloria is the main reason for the score and why we keep going back.
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February 2022 by Lori Diaz
I Really like the service Gloria is the best she is friendly and really shows she cares for her Clients I have gone to her for many years
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February 2022 by FMC Raungos06
The customer service she was very friendly
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August 2021 by j g
Catherine is very professional and extremely helpful. She is always very patient and such a positive person. She explains everything thoroughly and makes sure we understand our returns.
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August 2021 by Andrew Gaynor
Best refund I've gotten, made the process very simple. My tax specialist Susan was very nice and helpful, she explained exactly what she needed to get us the best possible return.
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August 2021 by Melissa Alvarez
My tax pro was able to maximize my tax refund in a prompt and professional manner. She was very knowledgeable and experienced in the tax field which made me confident with my decision to work with Catherine S. again in the future.
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August 2021 by James Taubodo
I am a returning customer with Cathy Shih for years and enjoy the service. She is knowledgeable and friendly, she shows that she appreciate our business.
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August 2021 by Michael Wood
I feel that every year I get less and less of a return back. Also the lack of knowledge that the tax person has when you ask any questions. They can't really answer them. They look just clueless. Don't know if it's a training issue but I think it's something that needs to be addressed. Plus you pay over $300 to file your taxes and you have to think is it really worth it to keep coming to H&R block for my taxes anymore.
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July 2021 by Kathy F.
I did my 2020 Tax return here .I paid $300. and lady that did my tax made a mistake in my summited forms to IRS .I been calling for past two months and they don't even answer my questions or fix the problem. Very rude staff.
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April 2021 by Aysia King
It was an easy in and out experience.