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February 2024 by Terrance Yu
My recent stay at the Hyatt Place San Jose Airport left much to be desired. While the hotel's location near the airport was convenient, offering a free shuttle service as advertised on the website, the overall experience fell short of expectations. The hard product itself was standard and lacked any distinctive features, with rooms that were basic and priced higher than nearby alternatives.However, what truly soured my experience was the lack of service from the front desk staff members. Despite the website advertising free shuttle service up to 10:30 PM, my wife experienced a series of frustrating delays and miscommunications when trying to use this service upon arrival. Despite attempts to address the issue with staff, ultimate my wife called her own ride, and promises of follow-up from management were unfulfilled.The disappointing service and communication left me hesitant to return to either the Hyatt Place or Hyatt House managed by the same General Manager. If this level of service is indicative of the management's approach across both properties, I advice you to explore other lodging options.
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January 2024 by Stephen Rickard
Rooms: Very nice. Spacious. Clean. Well appointed.
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January 2024 by Chander Garg
I had not-so-great experience with the Hyatt. There were issues with hygiene and room service. The room was in the same filthy shape and no room service was done and garbage was not removed even after requesting the same.The receptionist apologized but that’s not what we pay for. After some heated conversation, she agreed to move us to the room next door which was clean. But, we had to move all the stuff to the new room ourselves which took us another 30 minutes as the house keeping wasn't available. I emailed the manager Noel but she never responded to my email. I would prefer to stay at any other hotel which has more professional courtesy.
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January 2024 by Tori Valencia
Everybody here was amazing. The young man at the front desk was fantastic, making sure all needs were met!Nearby activities: Lots of businesses and restaurants around. Freeway right there. Airport 5 min away.Safety: I felt comfortable leaving my car in the parking lot.
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January 2024 by peiying liu
Rooms: Room is neat and maintained in good conditions.
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December 2023 by Salvatore Iaquinto
Parking was great. Room was excellent.
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December 2023 by Raul Lopez
Best hotel ever
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November 2023 by Andrea Gallo
After 2+ previous very positive stays in the past years, this stay was a nightmare... At 5am I felt something crawling on my hand. I found BED BUGS on the pillow and under the pillow.I immediately closed my pajamas in the laundry plastic bag, showered and went to the front desk to checkout. The hotel staff did not charge anything for my stay and we agreed I would leave my pajamas for laundry service and sanitation.When I got back the following evening, the staff on duty did not know anything then they found my pajamas in the lost and found wardrobe, in the same bag I had left it in. Nothing had been done and even worse once opened I could see a dead bug on the pajamas.I left it again at the hotel, asked for laundry service and went to a different Hyatt. The following afternoon I received a phone call informing me that my pajamas was ready. I went back and indeed the pajamas was folded and closed in new plastic bags. I thanked the staff and left.Once back to my room at the hotel Hyatt near by I opened the bags and discovered that NOTHING had been washed, it was barely folded and the dead bug was STILL on my pajamas in the same spot I noticed it the previous day on the right shoulder.THIS IS OUTRAGEOUS. Not only BED BUGS but a miscevous behaviour by the front desk staff. NEVER EVER AGAIN AT THE HYATT PLACE SAN JOSE AIRPORT.I did not even receive a call from the hotel manager to apologise. Nothing.
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November 2023 by V.
Good hotel with very good breakfast.Parking is $15 per day.Room was nice and clean.No microwave
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November 2023 by William Robinson
The room was a good size and quiet (my room was at the back).
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November 2023 by Janis Hernandez
Great experience. This will be our ‘go-to’ hotel any time we fly out of SJC.
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November 2023 by Tommey Liang
Hyatt Place San Jose Airport is one of the best hotels I've ever stayed at in my life, and I've stayed at quite a few. The room is super cozy and modern - it has a unique layout to it. Showers have a great temperature and easily adjustable to the hot/cold setting at which you desire. Breakfast options are aplenty with sliced fruit, eggs, bagels, cereal, oatmeal and more.The lounge area on the first floor where the bar is very comfortable, and you can order food from the restaurant until 11:30 p.m. I believe. Hotel staff is knowledgeable and present. They have plenty of options at the receptionist desk in case you would like to purchase drinks and snacks. Only cons I would say is the bed can be too soft and the waffles they had for breakfast were stale.
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November 2023 by Caroline Helm
I was overcharged for my hotel stay on FIVE rooms. I called SIX times about this mistake with no help at all, I even emailed. I haven't had a response, so I definitely will not be using them again. They were also rude and unprofessional in the lobby.
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September 2023 by Patrick Evans
This location gave away our room and claimed our reservation was canceled. We booked with a third party at a lower rate and since there was a conference in town, they gave our room to someone else for a higher rate. The third party agency verified the reservation was still valid and Hyatt did nothing to help. Would not recommend doing business with a place that would give away a room to make a few more dollars. After reading other reviews of this location, it appears that this is a common practice. Totally unacceptable - do not stay here!
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September 2023 by Tim Schotanus
Such a nice place to stay. The employees were very friendly! The hotelroom itself had very nice furniture, comfortable beds and a great view(7th floor)Food & drinks: Good breakfast with a gratis variety
