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February 2024 by Martha Marquez
I found the necessary material to crochet ??
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February 2024 by Jennie Cater (Jennie Sue Kater)
Has scrap fabrics at a good price
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January 2024 by Subhash Patel
Beautiful store. All items are available. Staff members are very helpful
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December 2023 by AntonM Pamies
Magnificent store for handicrafts for the house (not for DIY) and lots of everything, very kind people, if you can go there for thanksgiving, the prices are better and you don't need to use coupons.
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November 2023 by Jeannette Amicay
I always find what I need at Joann's
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September 2023 by Anthony Valencia
My wife and I have been going here for a long time. She is very crafty and this place has it all. From fabric to scissor, to vinyl to heat press, and many do it at home activities for young and old. Since many craft stores have closed this place is a savior when you are in a pinch and can't wait for an order.
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March 2023 by Kristin Lundin
There is a decent selection of thread and notions but thats about it. The shopping experience here has gone really down hill in the last few years. The fabric is nearly all poor quality polyester, the prints are mostly cheezy licenced cartoon and movie characters, the carts are small, dirty and require coin deposit, the craft supplies are poor quality. Not much here you could turn into something you'd still be proud of in 5 years.
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January 2023 by Elizabeth Mcmahon
I was followed into every aisle for suspicion of thievery, but I don't hold it against them: I probably don't look lile their typical customer. Staff was still very helpful, polite, and knowledgeable. Got everything I needed and more!
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January 2023 by Anthony Lee
We originally came to JOANN Fabric store to return an item we received in the mail. It was damaged so we wanted to bring it back for a refund. Once we walked into the store, there was a customer service desk right at the front. We waited for quite some time to get some help. At the same time there was a very long line for the normal check out. After a bit of waiting, somebody from the staff said they couldn't help us at the customer service desk and said we would have to wait in the regular line. Not great, but the store need to take care of the paying customers and the return customers will just have to wait. Since we were already there, we browsed around in the sewing area and picked out some pins. We found the last four boxes and decided to buy all of them. Then it was a long wait in the check out line. Once we got to the cashier, they weren't overly friendly and the check out speed was rather slow. Overall we got our returns done and decided to make more purchases. If you visit the store, just set some extra time because the lines don't move very fast.
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January 2023 by Dianne Hoskins
Their main customer service in Ohio is terrible. They do not help at all.Avoid Joann's online purchasing. In my opinion I don't think anyone should shop there, but if you absolutely have to DO NOT ORDER ONLINE. I've had to make numerous calls to this terrible customer service and they have still not resolved my issue. When I had placed my order online it had charged my card twice and when I received my order the other charge was not released and stayed on my husband's card for over 3 and a half weeks. I am still waiting for this hold to release.The last customer service person, Mauricio was not helpful and frankly never got a supervisor on the line with me as I had requested. He had me on hold for 30 minutes.
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December 2022 by Nicole V.
I love this location. It always has friendly and helpful customer service. The selection of fabric is better than the Almaden location. Highly recommend utilizing this location so there is a place to shop for fabric in person.
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December 2022 by Cassidy McIntire
Great fabric place with huge sales around black Friday..Went with my wife because she is make eye pillows for all her clients....Get a number first or you'll wait a while.
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December 2022 by CM H.
There is absolutely no customer service at this store including the manager. And Daniel think it's Ok to yell at customers. Each one of their attitude was bad and extremely ghetto. Very sad to have this type of behavior at a store.
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December 2022 by Lawrence Marwong
Interesting store. Its sort of like a women's Home Depot. Lots of fabrics, home decor, arts and crafts stuff.
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November 2022 by Joanne B.
This is my happy place ever since. Love the selections of fabrics and other crafts materials they offer. The discounts and sale is superb! It's a great treat for an avid crafter like me. The staff in our area (Almaden SJ,Ca.) are helpful and friendly.
