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January 2024 by H. Chang
Just called and spoke to Mike (John's son) wanted to charge me $180 just to look at the car. Not an honest or nice guy in my opinion.
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August 2023 by Ryan O'Halloran
I worked with Mike to get my truck taken care of and he was very helpful and friendly. He was timely with his response and I thought the prices were very fair.
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August 2023 by Despoina Paschalidou
The best place to get your car serviced!! Mike was very nice and accommodating! The prices were also reasonable!
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August 2023 by Christopher Riordan
Having been taking all my vehicles to John's Bascom Automotive for many years and have received nothing but excellent service. I highly recommend this repair shop.Services: General repairs & maintenance
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August 2023 by Coast a.
This a long time business that does excellent work with integrity. This is a first class business that my family has been using for over 25 years. I won't go anywhere else for auto service !
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July 2023 by Barbara W.
Everyone in my neighborhood uses John's Automotive. I am able to drop in once a month for an oil check without an appointment, and anytime feel ok asking for the air in my tires to be checked. It is easy to schedule an appointment for service and repairs. Since I live nearby, I drop off my car and they drive me home, picking me up when the car is ready. I trust this business to take care of my car and let me know if any parts need replacing before I have to deal with a breakdown.
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May 2023 by Elizabeth D.
I have reviewed John's before, but I am doing it again! I was sent to John's by a friend after frustration with Honda not solving an issue for me. Mike had it fixed within 48 hrs. That was in 2016. I have continued to take my car to Mike since and even consulted him prior to buying my new car to ensure I was making a good decision. I started travel nursing again recently and had Mike do a once over before leaving California to head to Ohio. He gave me his blessing and sent me on my way. 6 wks later and my car is making an awful nose. I got it on video and called and asked if I could send him the video for his recommendation. Mike let me send him the video and immediately responded with his diagnoses and suggestion to get it checked ASAP. I sure wish that meant bringing it right back to John's Automotive, but know I have Mike on my side if I need his assistance with getting my car fixed. I feel like Mike takes care of me like he would his own daughter and that means a lot to me. Thanks, Mike!
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April 2023 by Gaurav
I have bee taking my 2 cars for over 4 years now. Mike is very prompt and gives an affordable work estimate. Recommended!
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March 2023 by Jose Santiago
Customer service here is non existent The person on the phone is an absolute tool he makes fun of you for not knowing basic things about your car so if you don't know the engine size he's going to make fun of you for not knowing that if he's going to ask you things about your car what's going on with it and then when you try to explain it to him he's basic going to make fun of you for that too I mean there's a million other shops you can go to in the Bay Area You don't have to come over here and get belittled trying to get your car fixed and it's also a way to expensive so just go somewhere else.Also the owner is now trying to say I am writing about the wrong company instead of taking responsibility.
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January 2023 by Bob C.
Very professional and courteous. Took the time to explain everything and answer my questions.
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December 2022 by Deb N.
Saved over 1k on the 65miles service and fixing the front arm bushing for my Forester. I was considering trading in and so glad that I didn't because it's working like a charm!
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December 2022 by Angel P.
They are very friendly and helpful. My engine light went on and they performed diagnostics for about $300. Reasonable given all the work they did to diagnose the issue. They seem to be booked pretty often, so might not be the place for a quick fix. Nonetheless, many repair shops will probably be booked last minute too
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November 2022 by Nick Gudgeon
Expensive diagnostics and then estimate was expensive. Took the car to a different spot and it was half the price for the same exact work.Nice guys though!
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November 2022 by Christi L.
Excellent service - Mike and his team are communicative, fast and offered tips to ensure my car would continue running properly. Will come here again and would recommend.
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September 2022 by Theo Kalargiros
Great service, very professional. Highly recommend.