-
April 2023 by Sofia Freitas
Went there earlier this month eager to buy a new pair of shoes. Employees kept looking at me weirdly when I was just minding my own business. They bagged them up for me ready to go until I handed them a seemingly older 100 dollar bill. They looked at one another, laughed/scoffed and told me they don’t take old bills. No apology, didn’t give me any other ideas such as going to an ATM for 20s, just gave me a rude look and I walked out with no words exchanged. I felt unwelcomed.
-
March 2023 by Linda Peres
The staff is always the best ??
-
January 2023 by Irene Gonzalez
Cool beans
-
January 2023 by Cecilia Y.
This review is months overdue but I wanted to write it to make sure Lauren was recognized for her amazing customer service. She was so helpful in helping me get the shoes I needed to try on. I am an extremely indecisive person and was in the store for almost 45 minutes before I ultimately decided to not purchase the shoes. I felt bad about not purchasing since Lauren really took the time to make sure I was taken care of. Shout out to Lauren if she still works there!
-
October 2022 by Ter L.
I came here to exchange a pair of tennies that were a little bit snug on my toddler and ended up walking away with a 2nd pair on top of that! Great customer service from the sales associate last night. I didn't feel rushed or pressured one bit and the staff actually took the time to go in the back and located the specific size I needed- box looked absolutely terrible but the shoes inside were untouched!! Just what i wanted!!Although the store seems small in size, there is a good variety of shoes to chose from. Bonus points because the toddler/kids shoes are so damn cute! There are certain designs only found at Journeys. Highly recommended.
-
February 2022 by Gisselle S
Very bad customer service, went shopping for my daughters and the employees did not even greet us and were too caught up in their conversation.
-
November 2021 by Robert C.
The service here is pretty darn good. Came in to get my daughter some Dr. Martens for her birthday. The style she wanted in her size had a broken buckle, and it was the only one in her size. Sarah was nice enough to direct us to another store instead of making my daughter wait mid week to get her shoes. Gotta give props to a store that handles these situations like that. Losing a sale to take care of a customer is always a plus in my book.
-
June 2021 by Sharyn S.
Great selection of shoes online and in the store. The sales people are friendly and efficient. I love buying shoes from them and the refund policy is 6 months. Thank you Journeys.
-
March 2021 by FwK torres
Helpful staff
-
May 2020 by Miguel Isasi
The customer Service is really bad. I wont recommend to buy anything in that store unless you are 100% sure that you wont return or exchange the product. They make you wait for two months to get a new product or get your money back.
-
February 2020 by Jason Miller
OUTSTANDING SERVICE AND STAFF
-
February 2020 by cherie jones
My neice works there
-
December 2019 by Pete O'Hara
Always friendly and helpful staff in more than 20 trips here over the past several years
-
October 2019 by Sam Robinson
I went last weekend to buy one pair of shoes (9/22, about 3pm). There were three female employees at the front. When I wanted to ask for something (new shoe size, a question) I had to wait for them to stop gossiping and turn around. They would answer my question then turn around and continue gossiping. I was the only one in the store so I was surprised that they barely even gave me the time of day. I ended up buying Dr. Martens boots and when I opened the box when I got home, I found that one of the employees had shoved the sole (thick polystyrene-type malleable material) in my shoe UPSIDE DOWN causing it to be permanently bent. I hadn't even worn them yet! Journeys... please do better. Please hire employees that will focus on the customer and doing their job correctly instead of talking smack about other employees... thanks.
-
August 2019 by Kendra Dias
Great products amd customer service is always excellent.