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January 2024 by Samuel Chan
decent customer service. language barrier.
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January 2024 by Ziyoda Yamin
Be aware store warehouse closes for lunch and you cannot pick up anything you pay for an hour. Everyone ignore to take your money but nobody tells you they are closed for lunch and you cannot get your items for an hour. You need to wait there. Customer service wont do anything and say manager is not available, it won’t change anything if you talk to manager.
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December 2023 by Krish Vitaldevara
Best in town one stop shop for most things home remodel. Given how competitive they are with prices for quality, service is quick but maybe not personal enough for most. Hardwood, Vinyl, Porcelain, any flooring/tikes. Many counter top material choices. Huge cabinet selection. Faucets, mirrors and Vanities. It's a remodelers paradise.
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November 2023 by S. Z
We put a lot of care in this review to be as objective and factual as we possibly can. What KZ didn't tell us was:- KZ told us they use hardwood and others do not. But, hardwood that is not properly dried out is worse than particle board because it shrinks and the paint cracks. That is exactly what happened to us. Four months after we installed the cabinets, the paint began to crack around the seams. See the photo. Building cabinets with hardwood which is not dried properly is a no no. We contacted KZ customer service and sent a photo but never received a response from them about the cracked paint.- The soft-close hinges worked great in the showroom. But, they are only good for occasional showroom use. The soft-close functionality stopped working after two months and the doors began to shut hard and bounce. We contacted the KZ customer service. First, they agreed to replace only a few of the hinges. After some discussion, they suggested that we purchase 79 new hinges, replace them (at our cost), and return the old ones. The KZ old hinges were made by DTC. The new hinges are made by SH-ABC. We replaced 79 hinges with the KZ new SH-ABC hinges. A week later, 50% of the new hinges lost their soft-close functionality as well. We called KZ customer service again and they sent their representative to our house to video-record the problem. We also have some cabinets that use Blum soft-close hinges. The Blum hinges are years-old and the soft-close functionality works great. The KZ representative video-recorded both the KZ SH-ABC hinge problems and compared them with the Blum hinges used in other parts of the house. He confirmed there is an issue with the KZ hinges. KZ Customer Service also analyzed the videos, and agreed that KZ hinges have an issue. But, the KZ customer representative stated there is nothing they can do because KZ has a large quantity of those hinges in their inventory and our hinges came with the cabinets and can't be returned or refunded. In other words, the KZ cabinets will ship with bad hinges for a long time, given the large inventory of their DTC and SH-ABC hinges. In short, what you see in the showroom won't last long when it comes to paint on (wet) hardwood, soft-closing hinges, and quality.- The KZ sales representative told us their prices are one-third of Home Depot, Lowes, and Ikea cabinets. They are right. But, what they didn't tell us was that we get much less than one third on the quality of the cabinets..Service: Kitchen cabinet design
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October 2023 by Anand D
Horrible Custom Service. Please be aware about making any changes to the order and especially returns. In the first experience, my Contractor ended up waiting for more than an hour at the warehouse to get an additional item, while I was calling the sales + customer care to make the changes happen. None had an idea and we were running around in circles. In the end, contractor paid for the item in person at the warehouse. We could have saved Contractors time if this was clearly communicated.In second experience, we needed to return the garbage disposal, I mentioned that the box was opened, contractor tried to install it but due to insufficient space we need to buy a slimmer one. They simply ignored all the requests and kept saying once you open return is not acceptable. Without opening and trying it out how would you know the spacing and everything.Warehouse person talked to Customer Service, asked me talk to Sales person, when talking to Sales Person, they asked me talked to Customer Service, ended up wasting more than an hour waiting at the warehouse to resolve this issue. In the end they still did NOT accept the return. This is all for ~$100 worth of item when we've purchased $10k worth of items.I would NOT recommend this store.
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August 2023 by Aldo Chavez
Ugh, I can't believe how rude the staff here was! Their customer service was absolutely terrible and I wouldn't recommend them to anyone. Find another place that actually values their customers.
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August 2023 by Farshad K.
KZ has good quality cabinets at a reasonable price, but for that you give up a bit on the quality of customer service, e.g., waiting longer for someone to help you or they paying attention to details. This still worked for us well.
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August 2023 by Rohit Kumar
Very unprofessional store chain. They delivered damaged kitchen cabinet door but not ready to return. This is so bad customer service. We have bought more than $10k worth of items from them but still they can’t return damaged items worth few hundreds. Ridiculous. Never coming back to this store. You are better of buying cabinets from Ikea which has better customer service and products.Services: Kitchen countertop installation
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July 2023 by Faith S.
THIS REVIEW IS FOR Mr. Stan Xu who truly earned my 5* review.I wanted to purchase kitchen cabinets, vanities, and quartz slabs. This was my second trip to this store. The first time I had another salesperson but needed some time to think and to make my decision so I left the store without purchasing anything.On my second visit, I saw a young man on the phone who was sitting in the same row as other of salespeople desk. I sat on the chair across from his chair asking him if he can help me. Although he was busy, with a greeting and big smile he told me that he will be with me shortly. A few minutes later he finished with his call asking me "How can I help you". Although I already knew what style and color I was looking for, he still listened throughly to all my requests and then he showed me all styles of cabinets, quartz, and vanities one by one with a very detailed explanation of each.I have seen other sales associates who is about the business of sale and profit without active listening, ignoring customers requests, making customers wait for long time, or perhaps trying to sell to more than one customer at the same time.Mr. Stan Xu treated me with the highest level of professionalism. I can't say enough about all his qualities but just wanted to mention a few: Excellent listener, knowledgeable, friendly, great patience, personable, respectful, kind, sincere, honest....Thank you Mr. Xu for the outstanding customer service
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June 2023 by Rose Le
We bought 2 sets of vanity for our bathrooms remodeling. Emily was super helpful with the design layouts, answered our questions. She is friendly, knowledgeable and easy to work with. KZ has a wide selections of bathroom vanity, stones, which help make the whole process quick and easy for us. Thanks Emily & KZ. We will be back for our next project.
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May 2023 by WL
Good selection, amazing showroom, quick great service. Come on weekdays to avoid long waiting time on weekends.I enjoyed working with Hebe. She was very patient even when I changed my design a few times. She also always responded to my email very promptly.
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May 2023 by Semiha Caliskan
Terrible customer service! Super rude people. After purchasing 20k of stuff, next time you go there the same sales associate even doesn’t bother to say hi or welcome back. I asked for pencil to draw a design and such big warehouse doesn’t have one single pen or pencil available, except the ones glued on the tables. Pick up is another nightmare, 5 people are working and can’t give your items for an hour. Voicemail is full and you can’t call anyone, best solution is to go there in person if you have any problem. Place is very clean though.
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May 2023 by Cecille D.
Huge cabinet and stone showroom! Every high end appliance on kitchen display. Extensive quartz and granite slabs though several were sold out. Exhaust hoods were attractive but really not my look for my traditional Mediterranean kitchen. I love the choices of apron sink and faucet with reasonable tag prices. I like the maple cabinets in different stains and the availability of pulls & handles.
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April 2023 by Edna D.
I needed to replace scribers and trim for kitchen cabinets to match ones installed in 2009. They were removed with recent flooring update. Luckily, I found the old KZ receipt with the exact item numbers of the scribers and trim so ordering was easy. My contractor got a discount. I drove to a different building on the lot for pick up. The color of the new trim and scribers is darker than my existing kitchen cabinets from KZ years ago which are still in good shape. A few weeks later, I went back to return an extra piece and promptly received a refund.The store has a lot of products for kitchen and bath remodels. Location is convenient. Check it out for yourself.
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April 2023 by Clau Auxier
Great selection! There is not lack of options. Nice showroom. Good prices.
