-
March 2024 by Darryl
Super helpful, friendly, and knowledgeable. Glasses came fast after order. Great selection. Easy parking.
-
March 2024 by Tom Top
Stopped by for a quick fix on my current glasses, but ended up leaving with my glasses fixed and a new set! James was very polite and knowledgeable. He provided me with the information I needed to make a difficult decision. Very happy here!
-
March 2024 by Humberto Villalobos
Man hung up while i was mid sentence
-
March 2024 by tricia priest
Today was my first time coming into LensCrafters I had an amazing experience. Great customer service I was able to use my insurance with them and they even gave me a discount to my copay. They even helped me fix my glasses that were bent and the screw was loose. I walked away feeling welcomed and happy I was able to order my contacts and fix my glasses. Definitely will recommend. ?
-
March 2024 by C Sol
The screw came off my glasses. I popped in, and the lady fixied both screws in 2 minutes without any charge. Excellent service. Thank you.
-
March 2024 by Elena
I was treated badly today by a male employee there who seemed like a manager. I felt insulted and hurt. I was the only customer there. And I was asking for a receipt. The Lenscrafters employee kept warning me in a condescending tone to stand back because I was holding my baby and the baby touched some stuff. I did stand back several times also said I was sorry. But there was a big acrylic between me and the Lenscrafters staff, I could not hear what he was talking clearly, subconsciously I moved forward several times when he was talking to me. He kept using words like: I've told you...; I've said...He also asked me to put down my baby. I tried, but there were some bottles my baby may have reached so I picked him up again. The Lenscrafter staff then asked me to put the baby on a chair. I looked around, there was no safer place either. He then said I shouldn't let the baby to sit alone. Finally, I asked him if I can sit in a chair. he agreed. He had been holding his tablet all the time!!! He could have move around. If he really truly concerned my baby's safety and I - a loyal customer, he could have just invited us to sit on a chair in the first place instead of keep asking me what to do like I was an idiot! There was no other customers! All of chairs were available. I was there for less than 10 minutes, he commanded me around 10 times! All I did was keeping calm and polite.I have been a loyal customer for a decade. I was very shocked, disappointed and hurt. I had been very thoughtful and considerate. I knew that asking for a receipt wouln't help Lenscrafters to generate revenue, so I avoided the busy hours. It is my right to ask for a receipt anyway. I was doing my part to be a good customer, but I was not treated the way I deserved.
-
January 2024 by Rustam Salimov
Naomi is awesome. Very helpful, friendly and nice. She was able to help me with my broken glasses. Also the guy she was working with was good too
-
January 2024 by Thompson Nguyen
Alex and Camilo helped me a lot with adjusting my glasses for my nose piece and they adjusted it in a way where it sits really comfortably on my nose and without leaving any marks. I really like that they show genuine care to the customers and making sure they are comfortable. They went above and beyond for me today.
-
January 2024 by Kimberly Cortez
First time coming here, walked in for a quick fix and the service was fast and efficient. Thanks to Amanda, made my experience such a breeze. Will definitely recommend to others!
-
December 2023 by Vijay Subramanyam
Processes are poor. They make you fill the same information again and again for each appointment though they have you as a customer in their database. Rude folks on the phone, at the front desk, who do not care for their customers.
-
December 2023 by Roger Menezes
Lovely customer service. Priyanka helped me fix two of my glasses patiently, and in the best possible way. I’m a recurring customer here.
-
December 2023 by Jin Jiang
This place is great to have glasses here. People are very nice here. Awesome and always my choice for my new glasses.And I got to try the new RayBan with Meta.
-
November 2023 by Misa Miyahara
My sunglasses was getting loose and needed the adjustment. Alex was very helpful and fixed all the problems in very short period of time. Thank you!
-
October 2023 by Cody Perkins
They are so nice and helpful. I walked in to ask for a screw to fix my broken glasses and they helped me no problem
-
October 2023 by Camille Morales
My son’s glasses broke and needed to have a quick fix. We walked in and Amanda helped us right away. Very quick service and staff are very friendly and accommodating.
