-
December 2023 by Scott R.
I have been on hold for over 54 minutes now. No one has checked in on me, and their nonstop ad keeps bragging about their quality service. I need to find a company that actually wants my business and understands how to handle customers; maybe you should keep looking too
-
November 2023 by Tom T.
Ordered some stuff and was overcharged and they never even sent to me and don't even pick up there phone or reply to email seems like scam are management is frauding something
-
November 2023 by Saran A.
Just had an amazing experience at this place. Got my wheel alignment service done at an affordable price ! Same day appointment was awesome. Highly recommend advisor Jose who was super helpful and made this visit painless for me. Kudos to the service team .. especially my man Jose !
-
November 2023 by Donna F.
Service department is a joke and needs to be investigated. Shocked by the lack of professionalism and flat out lies from Mercedes of San Jose. Took my car in for a recall and they gave me a $10K bill then would not return my calls? No one would return my calls for a week not even the manager. They are a money grab and nothing about this place represents consideration for the product or the customer. Do not make the mistake of going to this place for your vehicle unless you want to give money away and go nuts calling them over and over.
-
October 2023 by Alex G.
The labor cost more than the service performed on the vehicle. They charged me 712$ in labor for a 263$ fix and they had my car there from 8am to 530pm they were for sure getting their hours in. Future reference for anybody here go to Mercedes service of Silicon Valley same service half the cost.
-
October 2023 by Davis J.
Called in today regarding a safety recall notice I received in the mail. Front desk transferred me to a MICAH (sp?), who kept telling me that there was no recall on our vehicle. I asked why we would receive a legitimate notice from Mercedes-Benz USA, LLC with an official NHTSA Recall ID attached, and if he could check further, and he said nothing before hanging up on me. Absolute worst example of dealing with a problem you don't know how to solve on your own.
-
September 2023 by Irena W.
My car hand brake got stuck and I was not able to drive - van will not move. Two people tried without success . Called towing . Van parked in dealership for service . Got call from smart polite Joshua next morning asking questions which I fully responded . The second time he called he was mad I heard is scream "they it is nothing wrong with my car "it is ready to pick up . (The door is fine and brake is fine . ) I told him he is mistaken and to check it up again and he actually went but he did not really check it well. . I know for fact the hand brake it is not even hook to cable but Joshua stated "five time "that is nothing wrong with my car and my car is ready for pick up at 3pm and he was incredibly rude and incompetent ! He stated " I told you already five time your van is ready for pick up " i called several time but he refused to pick up and refused to fixed my van for $95 000. I left message for supervisor but he was also not available! I was forced to tow my car from this dealership to Steven Creek dealership and asked them to service my car because it is not safe to drive !!!! TOWTRUCK DRIVER DETACHED PARKING BRAKE CABLE TO ALLOW VEHICLE TO MOVE, PLEASE INSPECT AND ADVISE. Know I will have to be without my car for five to six days . Ouch I paid repair insurance for almost $10 000 and they refused to service my car and refused to give me a loaner car !
-
July 2023 by Ash M.
I just want to thank Mercedes-Benz of San Jose for the great amazing customer service I dealt with Sean, the sales manager and his entire team from sales guys, to finance, he he was beyond helpful from the beginning of my transaction tell the end of purchasing my G wagon These guys are amazing they work with great customer service skills they will help you out anyway they can to accomplish your dream car..They will go above and beyond to make things possible if they're not impossible they have great value, selection of cars and for shopping around two months. This was the best place to purchase the vehicle I wanted. Sean and your whole entire team. Thank you very much I will be a returning customer,And I will refer friends and family....
-
July 2023 by Mohsen H.
This review has to do with the service department. Took my car (2019 e300 with 49kmiles) to diagnose the "check-engine" light and got a $3000 estimate to replace an emissions related part. Did some research and found under California law, the parts are covered for 7years and 70k miles. I made several attempts to contact the service advisor (Danny Salinas) to get an explanation of why they won't cover the repair under warranty. Never got a call back. Also left message for the service manager and no response. At least have the courtesy and professionalism to return a call. Worst experience ever. Avoid this dealership and take your business someplace that is responsive to customer calls.
-
May 2023 by Anthony Russell
I'm glad there are places that are knowledgeable with things concerning Mercedes Benz.
-
May 2023 by Kelsey H
I feel they not happy to service us ( cashiers).
-
April 2023 by Saarthak C.
Bought a mercedes glc from the store, the process was super smooth. Mohammed was excellent in helping us narrow down to the right car and showing us all the options patiently.I even was able to get my old car traded in and got a fair value for it. Loved the overall experience at the store!
