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March 2024 by Dev G.
Great responsiveness . Quality work and value . I had a much higher quote from a different provider . Mercedes Service was quick to respond and got me a much better option. Thanks
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February 2024 by Nobuyori I.
This is my second visit here. This time, I came for the service B of my GLC300 2017 with 70k miles. I also mentioned a few areas of concern. The person who assisted me was very courteous and provided sincere service, making the experience highly positive. I dropped off my car around 8:30 in the morning, and by around 11:00, I received a call that the service was completed. The pricing was reasonable compared to the dealership. Overall, it was a very professional service, and I highly recommend it.
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January 2024 by Sal Esposito
I’ve never been so impressed with the service of any motor vehicle brand anywhere at any time whether from a dealership or from an independent repair shop as I have found with this place.Hands down above and beyond all of the rest.
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January 2024 by Arasto Farsad
I recently had the "Service B" done on my 17 G63. They did an excellent job. Fast, professional, and very nice to deal with overall. I'll be back for sure. Solid.
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December 2023 by Bali
Horrible service
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November 2023 by Tanya Underwood
If I could give this place more than 5 stars I would. Fast, friendly, and reasonable prices for the best quality service. I was very impressed with the prices, time management and location. My GLK 350 was serviced and the price came in well below what I expected. So happy with everything and this is my forever Mercedes Service place. Oh, and I even got a free T-Shirt so I can advertise. Told my fiancée and he’ll be taking his vehicle there too! Thanks for a wonderful experience ?
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October 2023 by My Vuong
Recently had my C350's ESL dying on me. Unfortunately, I had to have my car towed to Mercedes Service of Silicon Valley. They diagnosed and confirmed a failed ESL. Initial repair timeline was not until Nov due to the part shortage. But they were able to get the part earlier than expected and had the car repaired in no time. I am a happy camper!
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October 2023 by 郑啾
I definitely will give 5 stars even wanna give an extra 5 stars here, the experience was outstanding, and here are a few reasons why:1. Patient and Informative Staff: The staff at this auto repair shop were incredibly patient. Thanks to Nick Gonzales, he took the time to listen to my concerns and explained everything to me in detail, especially when it came to technical terms that I didn't fully understand. He willingness to educate their customers made me feel confident and informed throughout the process.2. Expertise and Thorough Explanation: The level of expertise displayed by the staff was truly impressive. Not only did they diagnose the issues with my vehicle accurately, but they also took the extra step to explain what needed to be done and why. This transparency was greatly appreciated, as it built trust and ensured that I was making informed decisions about my car's maintenance.3. Fair and Competitive Pricing: One of the standout features of this repair shop is their commitment to fair pricing. In comparison to other repair shops in the area, their rates were notably reasonable. What's more, they didn't try to upsell unnecessary services or parts, which is unfortunately all too common in the industry. This commitment to integrity is commendable.4. Above-and-Beyond Care: The exceptional service didn't stop at repairs. To my surprise, they offered to wash my car for free after completing the work. What's more, they went the extra mile and cleaned the interior floor mats, leaving my vehicle looking and feeling as good as new. This level of attention to detail and customer care truly sets them apart.In conclusion, I can wholeheartedly recommend this auto repair shop. Their patient, knowledgeable, and honest approach to service, along with their competitive pricing and unexpected extras like a complimentary car wash, make them a standout choice for all your automotive needs. I'll definitely be returning for any future repairs or maintenance, knowing I can trust them to provide top-notch ser
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May 2023 by Michael Woods
Finally an honest and reliable Mercedes Service. My Mercedes and my wife's, both serviced here for the first time. Troy is great to work with and is patient in explaining the cars needs and work performed. Elizabeth is wonderful to work with as well. They corrected work not done by dealership and don't push or sell. We both recommend this place as the best and are glad we found them. Thanks.Services: Oil change
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February 2023 by Barbara McArthur
I was so impressed by the customer service from Elizabeth and the team. I needed to replace my battery before it failed, and got a frustrating runaround from the local dealership's service department and Mercedes Roadside Assistance. I called MSSV and Elizabeth responded immediately, found the appropriate battery and got it to their shop so it could be installed that afternoon. She exemplifies what good customer service should be! Based on my experience I plan to use them for my future servicing needs.Service: Battery
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January 2023 by Diana Magana
Best, honest work done here always by the best of the best! I wouldn't trust my car to anyone else. Everybody here is always very nice and know what they are doing. Great service & prices too. Thank you!Services: A/C installation & repair
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January 2023 by Sonny Sam
Excellent service all around !!! My car was leaking oil and all issues with the leaks are fixed I would Highly Recommend Mercedes Service of Silicon Valley. Thank you Liz & NickServices: Auto maintenance
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December 2022 by Christopher K.
First time there today, and they were very polite, professional, and straight to the point. I went to another dealership before and they charged me 2x as much as they did here. So I was very happy to save lots of money. I would recommend this place to anyone with a Mercedes!
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November 2022 by Yao Lu
This is my first time to schedule the service with Mercedes Service of Silicon Valley. They are very efficient and affordable than dealership. I always go to the dealership for maintenance and services on the Steven Creek, but I decided to change, cuz I have to wait for a month a get a service done. I can tell the technician and front team are very knowledgeable about what they are doing. Not overcharging or selling services. Very professional! I’m glad I find them. Appreciate!
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November 2022 by chris p.
Awesome service ,reliability and truth worthy shop. Super friendly and helpful staff !
