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March 2024 by Corbin Hopkins
The two ladies Love to give you different quotes every time you go in, today they wanted $350 for an iPhone 12 with port in ....lmao what's great about them ripping you off is telling your bank and getting the whole transaction reversed. I would pay more to buy from better people
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March 2024 by Teresa Gil
Gloria had excellent customer service! She was extremely helpful and very knowledgeable on the phones we were looking at! Thank you again Gloria for your help!
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March 2024 by Jose Posadas
The guy working there is kind.
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July 2023 by Scott Jenkins
Helpful and knowledgeable help
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June 2023 by Suzanne “Suzie Q” Soucy
Every time I go into metro store on Monterey Rd. in San Jose for a new phone I never qualify for their deals. I feel like every phone has some kind of annoying glitch and buying a $159.00 phone actually cost $200 + However I love their 24 hr customer service
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August 2022 by Ms. Blackcat
I bought a new phone and getting set up was fine. There was a boarded up window because the homeless people don't make it feel safe for anyone.
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February 2022 by Ricardo Espinoza
My mom and I went here really stressed out because we were having technical issues and we needed a new phone. Our experience here was awesome. Hector went above and beyond to help us out. Great customer service!
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August 2021 by Aaron B.
I have five cell phones on my Metro account that I use for my business. I just experienced an absolutely bizarre and potential disaster with my personal cell phone and my business cell phone that I've had for years. Apparently somebody hacked my account and took both of these phone numbers down. They disappeared from Metro's system completely. I came to this Metro store and Yuli the store manager took care of what seemed to be an impossible situation and fixed everything quickly. She was quite resourceful and did an amazing job. This is absolutely my new Metro store and I will trust her with all of my cell phone needs! Thank you!
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July 2021 by Veronica Verdin
The representative was so helpful & patient with me in buying 3 phones & helping me set up my phone. She helped w not charging 1 activation fee.
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February 2020 by Myra S.
This place stole $70 bux from me. I paid to get my line re connected and went back 3 days later asking for a refund cause it never connected. The lady said no refunds only on the same day you payed. She should've Said that on the day. I recommend switching over to AT&T they give you a free IPhone XR and I only paid $55.50 never again will I return to this shity carrier that steals money. $70 bux down the drain
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November 2019 by Mike Park
Its 9:41am and no one is here. Store hours state open at 9:30am and so does Google.
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October 2019 by Rick M.
I purchased an iPhone 7 at Metro yesterday. I should've done my homework. I came to find that the iPhone 7 does not come with a headphone jack. Apple does include a very weak set of earbuds with the purchase. The cord fits into the charging port which doubles as the earphone jack, however; the quality of the earbuds is so poor I choose not to use them. So, I looked online for a solution and found that there is an adapter that will allow me to use my favorite high quality earbuds. One would think that Metro would stock these, but no. What irritates me most is that I wasn't warned about the absence of an earphone jack. What is it? Buyer beware? They won't take it back and I understand that. When I returned to Metro looking for the proper adapter I was met with d*** looks by the two girls that don't speak English well enough to even comprehend my issue. So now I'm on the hunt for the correct adapter so I can resume my life. Wish me luck
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July 2019 by Sarah Augustine
The phones say FREE with service but the sales guy claims we must sign up SPECIFICALLY for the $60 sevice. It took almost an hour to set up service and the sales guy never handed me back the magnet plate for my phone holder in my car - and when I called said they didn't have it. I KNOW he did not hand it back to me.
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April 2019 by Sandra Ballin
Lupe was a great help to me love the way she explained my new phone to me. She was very nice a cheerful.
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September 2018 by Joseph Margo
I went to look at possibly upgrading my phone.
