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April 2025 by LLUVIA PEREZ
Super rude very ugly bad attitude the Colombian girl was only on her phone couldn't speak English at all very ugly customer service not ever coming back her she didn't want to provide her supervisor name or her name she said she didn't care
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January 2025 by Maria Ruiz
Karen and deysi Were super nice and helped me with all questions...
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January 2025 by Daniel Tadesse
They don’t give good customer service especially Karen
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September 2024 by James Pollard
Daisy is a terrific customer service representative. She went over the features of the Motarola g stylus
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February 2024 by Macario Meza
The woman with the neck tattoos is rude and no help just complicates every question with a complicated answer to get a high commission with trying to overprice everything. Plus when I walked in she was being rude to a single mother with her son .
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October 2023 by Brittany Mariah
My phone I just brought had some issues (Samsung Galaxy A15)and I wanted to see if I could swap for the same type. It had alot of battery issues and quality of the pictures were glitchy. This metro pcs location had some of the rudest employees. I asked what I could do to fix the issues and they said there was nothing they could do. I don't know his name a young man with glasses spoke rude to me and hardly helped me. The manager of the store had a really bad attitude and overall my experience wasn't helpful. To the employees of the store, whatever your going through I hope it changes and your life gets better. MUCH blessings to you !
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October 2023 by Google user
My phone I just brought had some issues (Samsung Galaxy A15)and I wanted to see if I could swap for the same type. It had alot of battery issues and quality of the pictures were glitchy. This metro pcs location had some of the rudest employees. I asked what I could do to fix the issues and they said there was nothing they could do. I don't know his name a young man with glasses spoke rude to me and hardly helped me. The manager of the store had a really bad attitude and overall my experience wasn't helpful. To the employees of the store, whatever your going through I hope it changes and your life gets better. MUCH blessings to you !
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March 2023 by Noemi
The lady running this place does not want to work there She is racist and discriminates against clients. She fired my husband without a reason and did not want to attend to him. My husband asked to speak to the manager and he said I am???? 0 starsLikeAnswer
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December 2022 by Michael lincoln
The lady running this place does not want to work there ?
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October 2022 by Leticia R
Rosie is the best! Her service was excellent.
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December 2021 by Angela Gonzales Noriega
Love customer service received from Ms D.Very professional service answer all my questions and very quick in and out. Help me out with phone issues.I highly recommend this Metro on Senter & Monterey Rd San Jose.
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December 2021 by Zi Malikh
It was good. I glad I stooped here to get new card. Will come again.
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August 2021 by Aaron B.
I have five cell phones on my Metro account that I use for my business. I just experienced an absolutely bizarre and potential disaster with my personal cell phone and my business cell phone that I've had for years. Apparently somebody hacked my account and took both of these phone numbers down. They disappeared from Metro's system completely. I came to this Metro store and Yuli the store manager took care of what seemed to be an impossible situation and fixed everything quickly. She was quite resourceful and did an amazing job. This is absolutely my new Metro store and I will trust her with all of my cell phone needs! Thank you!
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June 2021 by Robert V
If you don't want to put in the hours, don't make me waste the last of my gas going to your location, only to have the doors locked.Online your hours say open till 8, but your not there passed 7? Thanks for wasting my time and gas. Times are pretty tough on people right now, you're adding to their troubles.Follow up to Damons Professionally handled response.My complaint has been handled expediently, with care, and sincere concern for my customer experience. Going beyond me, I've learned that T-Mobile has intelligently made this a focal point in dealing with customer satisfaction. I can only applaud them, and say to T-Mobile, Damon is the template, you can't go wrong if you bite off his style, but do it with sincerity. Duplicating Damons sincerity will be hard, but it seems you may be up for the challenge. 1 star jumps to 5.
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May 2021 by BAJO EXTREMO SV
(Translated by Google) First, The Network is very bad for its Little Coverage, they say in the commercials Coverage in All the places, but in my house there is no Coverage ??Second, His Workers who attend him are very Heavy, they do not give Good Service, They receive him with a bad characterThird party does not have all the services available, such as Infinity has Wifi-telephone and TV and gives Netflix Permanent Free ??This Network Does Not Serve(Original)Primero, La Red es muy mal por su Poca Cobertura, dicen en los comerciales Cobertura en Todo los lugares, pero en mi casa no hay Cobertura ??segundo,Sus Trabajadoras que lo atienden son muy Pesados,no dan Buen Servio, lo Reciben con mal caráctertercero no tiene todo los servicios Disponibles sean como Infinity tiene Wifi-telefono y Tv y da Netflix Gratis Permanente ??No Sirve está Red
