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November 2023 by Randy H.
Worst service I've experienced.My 2014 F150 FX4 started making a rumbling noise in the front end. I made an appointment for, I believe 10/10/23. I show up for the appointment and leave the truck and key.I was told they will evaluate the truck with in two days. Two days go by and I call. I was told they are really busy and it won't be looked at until that Friday. Ok I can understand that. The next Monday they sent me a proposal. Bad, leaking water pump and worn serpentine belt and seals. $4100. I gave the approval to make the repairs. A week later I'm told repairs are complete, good to go. I go to pick up the vehicle, pay the bill and I'm just out the lot and the same noise is still there. I turn around and bring the truck back. I tell them the noise is still there. I ask did you test drive after the repairs? Yes was the answer. Ok. They take the truck back in. A week later they claim the noise is coming from the front differential. Next proposal $4200 to rebuild the differential. So I asked the service advisor about the water pump. Told her I never saw any water under the truck. How was it bad. Her response, well sometimes the water never makes it to the ground. Ok. I asked for the service manager's phone number. She tells me he doesn't have one, but he will call me. Never happened. I did get a call two days later the the service manager would like to met me. I go to see him and she tells me it's not the front differential. He personally inspected it. He takes me to the truck to show me the problem. They have both front axles removed. He shows me, and I don't remember the part name but it's what engages the front differential when you switch to 4 wheel drive. It was definitely damaged. I told him to replace them, plus one of the spark plugs was arcing. Ok replace them. They revised the differential quote to this repair. About the same. A week later the repairs are done, however they are having difficulties doing the front end alignment. This Wen on for another week. Keep in mind I'm renting cars, taking Uber and not once did they offer to help. Finally the truck is ready. So, $8500, plus $1400 in rental fees I drive my truck home. That same weekend I take the truck to trade it in. I don't trust it anymore. Well guess what? On the way to the dealership it starts making the same noise. Not as bad, but still there. DO NOT TAKE YOU VEHICLE TO MISSION VALLEY FORD.
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November 2023 by Glen Gilbert
Great experience working with Charlie our salesman and we are very happy with our vehicle and continue to be overwhelmed by his professionalism and his honesty and his follow through great working with Charlie and Jeff the owner at Mission Valley Ford thank you again
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November 2023 by Daniel F.
Okay, I was recommended Mission Valley Ford for my RV because Mission Valley handles big Ford vehicles. My appointment was cancelled because Mission Valley Ford doesn't do RVs. Here's my problem. If not Mission Valley Ford for RVs which are also big E350, E450s, E550s, etc., then who??? You're still a Ford Dealership, you should be able to provide a solution. They were not and that is the epitome of mediocre customer support. Backstory- I bought a brand new Ford E350 RV Motorhome from Camping World and the check engine light came on immediately. Who wants to buy a brand new Ford and have a check engine light!!? This where Lemon Law needs to practiced and it would be a big deal for Ford. Solution- Eventually I discovered that only Vacaville Ford services Motorhomes and they are backlogged for months. I filed a claim with Ford and took my Motorhome to a local repair place for big trucks, C&E Trucking in San Leandro, CA. Ford ended up reimbursing me. Why couldn't Mission Valley Ford point me in the right direction?
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October 2023 by Lincoln Bejan
Jim Lazarus was exceptional in assisting us thru the process of purchasing a vehicle and getting us them best possible deal.
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October 2023 by Edward berini
Excellent Michelle the manager and her porter. We're awesome couldn't have helped me out more. Thanks folks
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August 2023 by Antonio S.
Great service and friendly staff. Would like to personally thank my service writer Renee for helping me get my truck back on the road
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July 2023 by Dave S.
I went to Mission Valley Ford to buy a new service truck for my business. They don't seem to be interested in a single truck buyer. One large company purchases over 400 trucks a year, so Jim the salesman told me that I was not a priority. He said that he would do a search for the truck that I wanted, but I have never heard back from him. It is now over a month since he said that. Unfortunately I am between model years, and Jim said that it could take up to eight months to set up a truck with a service body. Guess what, I found a truck that works perfectly , two weeks later at the Ford dealership two miles from my house. The service body is going on soon! So much for everyone's search. They don't seem to care about the small buyer, unless they can sell a truck right off the lot. It would be professional if they at least call you back and let you know the status of their supposed search. Two Ford dealerships never called back, as they said that they would.
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July 2023 by Eric Lopez
One of the best experiences by far!!! Mission Valley Ford surpasses all expectations! Renee was extremely helpful and made car repairs such a wonderful experience. I was in and out in a matter of minutes! Definitely will be a returning customer.
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July 2023 by Gladys Henriquez
Excellent service! Valerie went above and beyond. She kept me informed through the whole process and got the job done in a timely manner, much quicker than expected. Overall great experience. Highly recommend!
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July 2023 by Niki Rayej
I brought my car in for an oil change and thought it was gonna take 2 days but it was done within the day. So fast and reliable and the staff kept me updated! We love updates
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July 2023 by Brian pool
Absolutely one of the most professional and friendly service departments I’ve ever encountered I own multiple trucks and I will never take my truck elsewhere. Other than to Mission Valley Ford!! Valerie and the service manager went a step Above and beyond to get a part ordered for me overnight. It would’ve absolutely been a devastating downtime to my business. I don’t have the words to thank them enough.
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July 2023 by Olivia Schmidt
I went to get my truck serviced and had such a great experience! Everyone was so professional and quick, it made things very easy for me which I appreciated so much.
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July 2023 by Dena Rayej
I came in so frustrated about my vehicle but the customer service there made my experience 10x better I could’ve cried! I was so relieved when I walked out. Wonderful service all around
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July 2023 by Porsche Rosseland
Excellent service department. Everyone is one friendly and helpful. I had a brake job done on my E450 same day for a very fair price. This is a great dealership that is trustworthy. I highly recommend them.
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June 2023 by angelito
I regularly take in my Coyote for oil changes. Very professional staff- I have complete confidence in them when they provide maintenance on my car. Thank you, Mission Valley Ford Team!