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February 2024 by Miranda Corrigan
do not go to this establishment for your apple repairs. They promise a fix and a $35 dollar payment. This seemed reasonable until then being told that I would have to pay crazy amounts for a new screen if I wanted my phone to be fixed. That is not a great solution considering how much it would cost to buy a new phone. Stay away from this place to save time and money!
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February 2024 by Lauren S.
0 stars!!!! An employee on 2/17/24 for my 2:40 pm appointment was rude, dismissive, greedy, and impolite. Not only was I interrupted every time I tried to answer his questions, he stood in the back of the room behind multiple cabinets/counters, and had ME do all the work. He would call out instructions to me across the room and they were almost always incorrect or unhelpful. He kept reiterating my issue had to do with water damage, even after I paid him a ridiculous diagnostic fee, which concluded NO WATER! He then told us there was no solution, but that I had the option to pay him MORE to use his "machine" to restore my phone. He explained that we had no other option except to pay him some money or pay our phone company, Verizon, hundreds of dollars. So now, post-machine, My phone is on factory settings, NOT FIXED- and actually, incapable of even being set up as a phone now. It is an unusable BRICK. Besides the service being unhelpful, and the fact he BROKE my phone, the person himself was so unprofessional. He refused to even walk over to us and instead sat down in the back of the room like we were diseased. He would ask me questions about the phone and then interrupt me in the middle of the sentence as if he didn't care. I would explain something COMMON SENSE about the phone's issue and he wouldn't even understand (or of course, interrupt me again). How do I know more than the expert does? He even went as far as admitting he couldn't do anything, and suggested I use my "extra phone". Who has extra phones?! Because I am not rich, naturally, I only have one. What a slap in the face to explain I can't afford anything expensive but to have him charge me and then laugh because I only had one iphone. I went here seeking help for an issue with my phone that I did not even cause, and yet I was belittled by this employee and the horrible establishment. Do not go here. They take your money, lie, and are so clueless, I debate if they were even trained.
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February 2024 by Blake E.
Yeah, the deal that I wanted ran out. Discount was applied but dignostjc was charged again
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February 2024 by dan w.
I used them several years ago for an iphone battery replacement and was happy with the service. My current iphone needs a new battery, so I went online to book an appt. I went on the website and use contact is to ask how long it would take. They said I had to come in and order the battery then once the battery came in, book an appt to out it in. No way to order the battery online or over the phone. Ok, I cancelled the appt and came by to order the battery. I walked into the store and they said I had to make an appt to order the battery! Total waste of time for no price break over the apple store. I'm never going back of this is how hard it is to get a totally basic service. If they had told me in the text that I had to schedule to order the battery I MIGHT have considered using them again. But at this point, I give up. There is an Apple store literally across the street for the same price, so I'll stick with them.
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January 2024 by Cassie Cook
Excellent service! Saved me money.
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December 2023 by Ryan R.
Buyers beware: Even though you have Apple care, they will charge you $35 for diagnostics and need to keep your MacBook overnight. I wish they stated that on their site and emails, so I didn't have to waste my time going there.
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December 2023 by anson o.
Rude and condescending associate who quoted me a price 200 more than Apple and wanted to do repairs I never asked for!
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December 2023 by Alex G
It is better to go to Apple store. Mobile Kangaroo charges money even for initial diagnostics. I had to pay $19 for airpods inspection, which were not repairable. They charged full price to replace. If you end up buying from them then they adjust that amount but who would buy airpods at full price when it is available at discount outside.Otherwise, service is fast.
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October 2023 by Fred S.
They were Prompt polite good price convenient easy to find. Clean. What more do you want??
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October 2023 by Steven T
I came half hour before supposedly closing time and they were already gone for the day. Update your store hours please. Wasted my time.
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September 2023 by xuanyu liu
Please check the most recent review if you decide to go here, or make appointment referred by Apple website. The staff asked to scan their QR code, which ask for your personal information and payment for a diagnose fee without any explanation. The repair fee is the extra after the diagnosis done. For AirPods, you need to pay 19-49$ first, then you can know if it need to repair or replace.
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September 2023 by Deesha Desai
You need to pay 19-49$ upfront before even the person in charge takes a look at your phone. The repair charges are additional. This seems unnecessary
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September 2023 by Chetan Kulkarni
Absolute trash of service! Even before seeing the phone they want to charge $. Save your time and money go somewhere else ! Capitalism at its worst
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August 2023 by Chetan K.
Absolute trash of service! Even before seeing the phone they want to charge $. Save your time and money go somewhere else ! Capitalism at its worst
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August 2023 by Henz L.
I arrived at my scheduled time and had to wait 20min befire they opened the door. The guy was not only rude but also argumentative and aggressive with his demands. All said and done, he didn't even have the parts needed to complete the service. He said it was going to take 3 days for the part to arrive plus another 3 days for the repair. Scheduled an appointment with apple that was able to repair within the hour. Aggressive and rude behavior should never be projected onto the customers
