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September 2023 by Javier C. Rodriguez
These guys have been providing the best customer service in the area for decades; not just for auto parts, but in general. It seems like a rarity to go into a store met with helpful, friendly, and consistent service these days. While Napa may not always have the cheapest prices, they offer great products that the guys at Winchester will back as much as possible. Cheers guys!
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September 2023 by James N.
I had a poor experience ordering parts from NAPA. I ordered some auto parts online from this local San Jose retailer for pickup today. I'm not sure why my shipment ended up in Los Angeles. I will never order parts online from NAPA again.
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May 2023 by Monica Frazier
knowledge, professional service, the parts needed on hand . different owner
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March 2023 by Jannet R.
Hello today i want to share my experience at NAPA on white rd. I received great customer service from Juan. He is truly the definition of customer service, very knowledgeable, and helpful. Great job Juan you have earned a loyal customer
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March 2023 by Tommy Slaight
Ordered 3inch exhaust pipe came in perfect condition Excellent $$$$ . I have a long time friend that works there great service. Allen ive known 30+ years. knowledge in parts is his Gig
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February 2023 by Sean A.
Bad company and business model. Horrible store policy.Only store in bay area that wont return unopened tire chains - box intact in which they delivered.Consider going to any other auto parts store.
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February 2023 by Alex Meyer
Great store with great employees. Every time I’ve been in there I’ve been able to get the part I was looking for and if not, it was ordered and available in a reasonable time and I received a call letting me know.The tool and part availability/quality and the customer service here is way above other automotive stores in the area.
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November 2022 by Guilavogui Marie Bernadette
Every single time I've been here, the men (yes, almost all of them) have served me reluctantly, with what I can only describe as scowls on their faces. They don't seem to care about how they're perceived by customers and don't seem to like their jobs. Any time a family member or friend needs an auto part I will go out of my way to tell them to avoid this location unless they want to deal with irritable, mean staff. Not sorry about what I've said here as it is an accurate account of what the store experience is like (even when compared with others I've known to come to this store). I don't know why you guys insist on having a bad time, but get it together NAPA because you're embarrassing yourself here.
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November 2022 by Louie hernandez
Great service and workers are Knowledgeable
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September 2022 by Jesus Nicolau (Jay)
If there's a zero I'll give this store a negative zero . Awful service .
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September 2022 by Benjamin H.
this auto parts store they scams i did purchase my car parts i didn't use it i want return it the same day but they didn't let me return it compare any defense auto parts store they alway let peoples return items, but except this auto parts store they don't let me return this auto parts store they sale anything so expensive but no return or re credit anything for you people don't come here buy parts they scams ok
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August 2022 by Emily M.
The manager was very helpful when I asked about replacement bulbs for my turn signal lights. I will continue to shop here for my car parts.
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August 2022 by Hela L.
Thank you Juan the Counter guy for being so kind and making my day you were very helpful and I will continue to buy parts at this location thank you for your service and your kindness and answering all my questions.....
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August 2022 by Tommy L.
Wow didn't realize Winchester auto is powered by napa!!! So awesome not only can I do online orders but going into a auto store with counter mans that know what they are doing. The Store manager and his staff are so helpful and friendly. Couldn't appreciate the service you guys have giving me over the years. Thx for finding the correct parts on my wife's Lexus John !!! Even O Reilys and Auto couldn't find the correct pads . So ty again for going out of ur way and finding the correct parts and even offering me a bucket deals last month to save more money on parts. Great customer service store !!!!!
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June 2022 by william E Vance Jr
Friendly knowledgeable help if they don't have the parts you need they can order it quickly
