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July 2025 by Tommy Truong
Recently made a purchase and had an incredible experience from start to finish. Ly was absolutely amazing, she truly has a gift for what she does. From the moment we spoke, she listened carefully, understood exactly what I was looking for, and made me feel heard every step of the way. Her attention to detail, professionalism, and warm personality made the entire process smooth and enjoyable.
Sovann did an outstanding job bringing the final piece to life. The craftsmanship is top-notch, and the ring turned out even more beautiful than I imagined. You can tell a lot of care and expertise went into creating it.
I couldn’t be happier with the end result and the service I received. Highly recommend if you’re looking for a meaningful, custom piece and a team that genuinely cares about their work and their customers!
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June 2025 by Andrew McClard
We had a wonderful experience working with this local family business. They listened to our ideas and re-set the diamonds of our 100+ year old family engagement ring into the perfect new ring. It's exactly what we wanted and we couldn't be happier! Can't recommend them highly enough.
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June 2025 by Wyatt Barnes
My wife had a custom designed ring here. It was masterfully done, and they listened to all of her small design requests. Wonderful service, and incredibly nice people. They will take care of you.
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June 2025 by Amy Lewis
Or Diamond is amazing! They helped my fiancé custom design the perfect engagement ring for me and then we also went to them for our wedding bands. Everything was easy and fun! We loved working with Or Diamond and would recommend them to anyone!
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February 2025 by Patrick L (Patrick L.)
Words can't express how grateful I am to have found Or Diamond. For months, I considered purchasing an engagement ring online, but when I stumbled across this store, I’m so glad I did. This store is ran by a father and daughter duo.
Ly was incredible in taking the time to understand my budget and the specific details I wanted for the engagement ring. Not only did she offer priceless advice, but she also helped me search for the perfect diamond that met all of my criteria. Ly was honest, transparent, and incredibly patient, answering every single question and concern I had. She made sure I was informed throughout the entire process, keeping in constant communication so I never felt “left in the dark.”
Sovann, brought our vision to life. When I saw the finished ring at pickup, I was absolutely speechless. He turned the dream we’d planned into a beautiful reality. My fiancée is beyond thrilled with the ring, and seeing how much she loves it gives me total confidence that choosing Or Diamond was the right decision.
Looking back, I could have bought a cheaper ring online, but with such a significant purchase, I would never leave it to chance. The uniqueness and personal touch that Or Diamond provided made all the difference. We meticulously reviewed every detail, and I had the opportunity to inspect the diamond before it was set – something I truly appreciated.
The communication throughout the process was top-notch. I received regular updates via email and text, which made me feel completely at ease and involved.
I’m beyond thankful for the experience with Or Diamond and would wholeheartedly recommend them to anyone looking for custom jewelry!
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January 2025 by Sam
You won't find a better jeweler in the SF Bay Area. 5 stars all around for the product they provide and especially their customer service. They are very communicative and source the best diamonds and the craftsmanship of the casting is flawless. My fiance and I are very happy with the results and would recommend Or Diamonds to any of our friends and family in search of an engagement ring, new settings, or just need a repair. The father-daughter team made the process of purchasing a bespoke diamond ring seamless. Sovann is a true master of his craft, while Ly provided the best customer service I've had in a while (post pandemic).
Crafting the ring took a couple of months and they went above and beyond to help me propose to my fiance on the date I wanted to.
Don't hesitate to reach out to them. They will help you with your jewelry needs!
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January 2025 by Jonathan Tram
Fantastic Jewelry store to wirk with. Ly and and her father worked with me for months (professionally and promptly) to design the perfect solitaire, emerald-cut diamond for my (now fiance). No detail was left unturned including providing me with 3D renderings and a 3D pronted model of the ring prior to the final product being forged.
I proposed in Japan recently and my fiance loved the ring as do many others I've shown it to. Please come here for all of your engagement ring needs!
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January 2025 by Jenny D.
Or Diamond is fantastic and definitely recommend! After quite a few emails back and forth, I took my engagement ring there to get resized and had an amazing experience. They were super friendly, quick, and just all around amazing. Will definitely be using them in the future for any and all jewelry repairs and purchases!
Thank you again!
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January 2025 by Raghav Gupta
Or Diamonds exceeded all of my expectations brilliantly
and produced the highest
quality ring. They worked with me patiently on every small detail, and delivered the finished ring in a tight timeline. My fiancée was
delighted and found it the most beautiful ring ever. They were also very
understanding and
accommodating. 100%
recomend them to everyone
looking for a custom ring and will surely return to them for any future jewellery. Extra special thanks to Ly for spending so much time with me deciding each element in the design!
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December 2024 by Chloe Johnson
We cannot recommend Or Diamond highly enough! From start to finish, Ly and her family made the process of designing and executing our custom ring set an absolute dream. This family-owned business truly sets the bar for customer service and craftsmanship.
From the very first consultation, they were incredibly patient and helpful--answering all of our questions, providing expert advice, and walking us through every step of the process. They took the time to understand our vision and went through multiple rounds of tweaks to ensure every detail was perfect. Their attention to detail and commitment to quality really set them apart.
One of the highlights of the process was getting to customize every element of the ring. We even had the chance to view and select our diamond in person, which made the experience feel so personal and special. They also provided us with beautifully rendered images throughout the design process, allowing us to make tweaks and adjustments along the way to ensure everything was just right.
What impressed us most was how seamless and stress-free they made everything, even expediting the timeline to have the ring ready in time for the proposal. The final piece exceeded all of our expectations--it's stunning, meaningful, and completely unique.
We'll absolutely be returning to Or Diamond for all of our future jewelry needs, and we wholeheartedly recommend them to anyone looking for something special. Supporting local businesses is so important, and this is one you'll feel proud to support. Thank you so much for helping us create something we'll treasure forever!
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June 2024 by Melani Facundo
This is the place you're looking for. If you're searching for an exceptional engagement ring shopping experience, Or Diamond is where you want to go.Or was our third jewelry store after visiting two big box shops, and boy does the saying "third time's the charm" *ring* true here. We even had a few more appointments scheduled at other stores, but we immediately canceled them after our amazing visit with Ly at Or. I literally could not stop thinking about the vision and experience she provided us.This is the type of family-owned establishment that will greet you warmly as you come in and as you leave. Ly and her father made us feel welcome and valued. We didn't know much about jewelry and engagement rings before our visit, but we felt confident and happy every step of the way with Ly educating us. She was incredibly knowledgeable and went at our pace, and wasn't pushy at all!My now-fiancé and I are thrilled with the above & beyond service we received at Or and we'll forever treasure this experience as a part of our love story. We look forward to shopping for all our future jewelry here. Thank you Ly + family for all your help!
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June 2024 by Eldred Lee
Owner is super arrogant and rude.Repair quote also super unreasonable. Complete ripoff. I would advise anyone going in for repairs always get second opinions & cheaper quotes.For context, brought a 14K WG ring with a small ding to repair. 100% polishable. Owner was very pushy about me going for polishing + rhodium plating and demeaningly said that as someone (myself) who wholesales jewelry, I should know that WG *always* requires rhodium plating.This is completely false, by the way. Not only owner is pushy and demeaning, he lacks fundamental knowledge. Just because a WG ring needs to be polished doesn’t always mean rhodium plating is needed.Found elsewhere that would repair properly for 1/4 of the price that this place quoted me.
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April 2024 by Jake Kutche
Ly was extremely knowledgeable and helpful. I needed my engagement ring created in less than a week so I could take it with me to Hawaii and they finished my ring, fully customized in 4 business days! Amazing people, quick work, and the highest quality. Thanks again!
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April 2024 by Jackie Otala
Amazing repair / resizing service! Passed-down engagement ring needed to be sized up from a 4 to a 7. They were able to do it quickly (within a week) with no seams and the ring looks better than before! We are so pleased and impressed with their service. Thank you!!
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March 2024 by Cameron Christensen
Excellent service and helpfulness adjusting a watch for a very fair price. Thank you Javonne!
