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October 2023 by Jenny V.
When my husband I and finally decided to tackle some repairs to the façade of our home, we decided to get a new front door, as well. I started to look at Google images for what I wanted and promptly found the most obscure mid-century modern "diamond door" of my dreams. Luckily, our most excellent contractor (Ted Tamone) pointed us in the direction of Pacific Doorcraft. When I entered the showroom, I was greeted by Andrew (owner), who quickly became as excited about my vision as I was, and quickly gave me some options for pulling everything together. When I returned to the showroom with my husband to hammer out the details, we met with Ivan, who very patiently explained what would be needed in terms of the type of wood, glass, staining options, and of course, hardware. Ivan was always available for questions and replied to our emails, texts, and phone calls promptly. He even found a way to have the fluted glass cut on the bias, so that it would be vertical, to fit the diamond shape, rather than installed on an angle to fit the square shape, for which I thought we would have to settle. I cannot express how happy we are with our new front door, and with the excellent service we received at Pacific Doorcraft!
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September 2023 by Veronica Z.
Andrew and Gonzalo came to my rescue when I needed a new front door asap!!! I had gone to Home Depot and a few other door companies who told me they didn't want or couldn't do the job. I guess we have a weird front door set up. I made an appointment with Andrew and Gonzalo and they came to check out my old door and said they could make it happen. On delivery day, they took my old door and machined the new door so it matched the dimensions of the old one. The new door is beautiful!
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March 2023 by Alan H.
Top notch door shop. They take pride in their work and deliver in a timely manner. Their sales team is professional, precise, punctual, and pleasant to work with. Their shop crew are is comprised of high end craftspeople who provide a polished product. I highly recommend this door company.
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March 2023 by Amanda K.
Andrew, the owner, is outstanding. Very knowledgeable, friendly, and patient. He went out of his way to satisfy custom requests, I will never look anywhere else!!
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February 2023 by Belinda B.
I just had a front door from Pacific Doorcraft installed at our house and I am so happy with how it went. The process was flawless, the door looks great and Ivan was very helpful. He really went out of his way to make sure the door we ordered was the right size, including coming to our house to measure the doorway himself. The price was reasonable and Ivan answered all our questions promptly. I am very happy we chose Pacific Doorcraft and I would definitely use them again when we need another door. I understand Pacific Doorcraft's management and team members have recently changed, which is reflected by the recent 5-start reviews by myself and others. I highly recommend tthis company.
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February 2023 by Maureen Gatt
After receiving estimates and timelines from three contractors, I chose Pacific Doorcraft, and am very glad I did! We had a picture of the door we wanted, which was not standard. They were able to customize a door for us in a surprisingly short timeframe, less than the original estimate. The price was very fair, based on what I learned my research. They were very responsive to questions and kept me up-to-date on progress. I couldn’t be happier with the results!
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November 2022 by Marilyn T.
This 5-star review is mostly for Ivan Palomares. We went to multiple other door places, and in-stock doors availability is basically the same lead time for most places. Unfortunately, custom door lead times are too long right now. What really set Pacific Doorcraft apart was the service. Ivan was ultra responsive by email from the beginning. He was happy to research things with us and was very helpful in his guidance. I appreciate that he was not pushy - he didn't try to upsell things excessively, and he was honest with his experience with specific door types and recommendations. We ultimately got a Simpson wood door and a Thermatru fiberglass door. After our order was placed, his communication was excellent in keeping us updated. On the other hand, multiple other door places we visited never responded back at all to multiple emails and often didn't even pick up their phones (despite being helpful in person). Pricing was competitive, delivery was reasonable, and most importantly, customer service was stellar. Even after the doors were delivered, Ivan remained impressively responsive and helpful with additional requests. Again, ask for Ivan!
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October 2022 by Marc Nelson
My child purchased a home in San Jose and the doors were in really bad shape. We were going to settle for a big box door to replace all the doors in the house but the doors were hollow and low quality. In a last ditch effort we reached out to Ivan at Pacific Doorcraft and he was a pleasure to work with. He knew the products and we ended up with solid core doors for only a bit more than the big box hollow core doors cost. The doors even came in ahead of schedule and were fantastic. The doors painted up great and they are solid core. The exterior doors even came with quality weather stripping and sweeps. Thank you Pacific Doorcraft!
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October 2022 by M N.
We had a great experience with Ivan at Pacific Doorcraft. My child purchased a home in San Jose and the doors were in really bad shape. We were going to settle for a big box door to replace all the doors in the house but the doors were hollow and low quality. In a last ditch effort we reached out to Ivan at Pacific Doorcraft and he was a pleasure to work with. He knew the products and we ended up with solid core doors for only a bit more than the big box hollow core doors cost. The doors even came in ahead of schedule and were fantastic. The exterior doors even came with quality weather stripping and sweeps. Thank you Pacific Doorcraft!
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September 2022 by S Park
I went to three different stores and two of them ignored me and the other was dismissive. Finally ended up at Pacific Doorcraft and was lucky to have Ivan help me design my front door. He was so patient and kept me updated in the whole process, even with the delays that are happening now a days. Just wanted to thank Ivan for making this door happen.
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September 2022 by Mike Newhouse
Pacific Doorcraft is a great company that makes some pretty amazing custom doors for the interior or exterior of your house! Would highly recommend them to everyone in San Jose and the surrounding Bay Area.
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September 2022 by Brian Spitzer
A wonderful local shop that's been in the community for years. Excellent customer service and quality products!
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March 2022 by A R.
I purchased mirrored closet doors and they have a manufacturing defect (the mirror stretches the reflection and makes you look funny). The doors are delivered without the paint and with cover over the mirror hides the imperfection till you install it and finally stand far enough to observe this. Now I have to remove the doors, get new ones and get them painted and installed. In all they have costed me more than double the cost of the door. Highly disappointed.
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December 2020 by Jane P.
Mistakes, very long delays, no upfront communications. No ownership on issues: Either blaming suppliers or the customers! When asked what is son with the door supplier, they respond they sent an email... what abo it picking up the phone? No sense of urgency whatsoever, long turn around on quotes. Not worth stopping there, find another door distributor
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December 2018 by Zak E.
Great service and great prices! I use these folks for projects several times a year and they are always consistently helpful. Josh is who I usually work with but everyone there is great.
