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September 2019 by Cathy L.
I booked 2 movers for 3 hours on a Saturday morning through Moving Help on Uhaul. I was moving stuff from a storage pod in Hayward, CA to a moving truck which I drove up to San Francisco. I communicated with them over text message mostly, and was worried that they wouldn't show up, but the day of the came exactly when they said they would. They moved everything from the pod into the moving truck. They don't drive the truck, so I drove it myself and they followed me up to my apartment in San Francisco. Once there, they told me where to park the truck, unloaded the truck, and moved everything into my apartment. They worked very quickly and efficiently and got the entire job done in about 2.5 hours. My furniture/belongings weren't damaged and nothing was scratched in the apartment either. They asked where I wanted things to be put in the apartment.
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August 2019 by Ala A.
STAY AWAY from them!! Absolutely the worst. They ruined it. Dirty, scratches... etc although they had blankets to use, they used none. STAY AWAY unless you don't care about your furniture!
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June 2017 by Alessandro L.
Booked this company through a Uhaul affiliate movinghelpers.com. I requested 2 movers to unload moving truck for 2 hours on May 31 for a move on June 12th. It states that Packhaul will call to confirm a time to show up, which didn't happen. So I called on Monday June 5th to see what is going on, and after looking up my info the man on the phone says "We are overbooked for that day." He told me that the website does this from time to time and that I was going to be called to let me know that they wouldn't be able to provide service. I contact the website through their only method of communication, chat. They inform me that they don't manage the company's scheduling, Packhaul does. So much for planning ahead, at least they called me....
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February 2017 by Heather W.
The two guys that packed my U-haul were very nice. It wasn't until we tried to unpack that we discovered they did terrible job! I was moving into a storage unit and a small room at my friend's house, and separated everything by location to make unpacking easier. I explained we were going to the house first and I need those things put in last. I also neatly labeled all of the boxes, including marking fragile on boxes containing delicate items and had arrows pointing up on all boxes. Not only did they mix all of my belongings together, which made it very difficult while unloading on tight schedule, but they had fragile boxes on the bottom and several boxes were packed on their side or upside down. My standing cosmetic mirror that lights up on both sides was carefully packed in my suitcase with clothes around it, and still broke due their carelessness! There were chards of the mirror all over the rest of my clothes. I have several boxes of keepsakes, picture frames, and vases that are still in storage, but at this rate, I'm scared to see what else broke! I have a Tempurpedic bed and explained that it really needed to be laid flat if possible. There was plenty of room in the 15' truck but it ended up on its side tied up. The adjustable frame was damaged in moving since they picked it up by the flexible sides rather than metal frame! I also don't understand why they packed everything up to the ceiling, rather than using the full length? Again, they were nice, but I'm upset that things broke. I would not use them for loading/packing.
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September 2015 by Douglas F.
Finally unloaded the last box in our new place and these guys made it happen. Not only did they move all our things out of the old apartment into the moving truck, but they helped empty it all into a storage unit for us. Then, we used them again to load it all back onto another moving truck a week later and into the new apartment. These guys got it done so fast! They were literally running back to the van after dropping off 3-4 boxes! They managed to fit everything we owned safely into a truck/storage unit. I highly recommend using Packhaul if you're planning on moving.
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August 2015 by Ryan N.
Just got done unloading my trailer with Frank and Eron in Oakland. We booked them last minute, in the middle of the night, through movinghelp.com and I woke up to a text from Frank, confirming our appointment. Not only were these guys very reasonably priced, they were on time, they worked quickly and were careful with our things. I can't say enough good things about everyone involved. Would highly recommend to anyone.
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August 2015 by Christina J.
Very punctual, friendly, and efficient. Shawn, Marcus, and Brandon unpacked my 2 u-boxes very quickly and carefully. They were so helpful and polite. Would highly recommend!
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July 2015 by chris t.
Can't say enough about the two-man crew I got for my house move this past weekend. I got the dream team of Ken and Hensley. Super nice guys, and holly crap moving phenoms. They turned my move into an Olympic event - so incredibly fast (they actually sprinted back to the truck after dropping off an item), and yet so precise - zero breakage - not even a scratch. Don't even consider going elsewhere - for the price, it's an absolute steal in my book - no more high priced moving companies for me. Thanks again guys!
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July 2015 by Erin S.
Hired through uhaul and was happy with the service. Still need to pack well but the guys were courteous of my fragile items and furniture. Nice to talk to and felt like I could trust them with my belongings while I wasn't around.
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March 2015 by N E.
First good sign: I called, but got their voicemail, so I thought I'd call again later. Within seconds, Shawn called back saying that he missed a call from my number. I booked right away. Ken and Nate helped us at 2 locations. We were a little behind with getting our rental truck, so we moved the appointment to 30 minutes later. They got to the 1st location on time and started right away. Shawn also dropped by to make sure that everything is running smoothly. They were so efficient at loading, arranging, and unloading a 16-ft truck. They helped backup our rental truck. They also let us use their furniture pads, wrapping films, and ropes at no extra charge. They were a bit delayed getting to our 2nd location, but they finished within our original planned time. Booked for 4 hours and they got the job done in less than that and I'm all about being on time. I'd definitely recommend Packhaul.
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February 2015 by Ohad R.
I used this amazing moving company to load my 26 ft truck I got 3 professional guy's that finish the work in jest 4 hours consider the fact that I lived on the 3d floor no elevator!!! I jest arrived in los Angeles after a n 7 hours of driving and my stuff didn't move an inch Bottom line If you consider to use this company don't think twice!!! Thank you guys
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February 2015 by Nilab H.
I never ever leave reviews, but I had to login and give David and Shawn massive props. I called (last minute) a few hours before my move and David showed up, loaded and unloaded our entire house to a new place in less than 2 hours, and he was super courteous and polite. If you're going to go with any mover, go with Packhaul. They're seriously amazing. Thanks again, guys.
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November 2014 by Dave C.
I hired three men for four hours moving a 2BR apt out of two adjacent storage units and into a big house. They had to consolidate the two units into one before traveling 15 minutes drive down the road. They were friendly, easy to talk to, professional, and took about half the time it took two men from a supposedly "five-star" company to move me out of my 2BR and into the two storage units (remarkable even though unloading is a little faster than loading). I'd recommend Shawn, David & co. to anyone. Thanks for the smoothest move I've ever had :)
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October 2014 by Parry P.
These guys were amazing, David and Jose. They completed the loading and unloading in 2 hours, which was the time I had paid for initially. If you ask me the job should have taken more than 2 hours, but these guys were very determined and completed the job in the last minute...extremely professional. In fact quite friendly and considerate too. I had to cancel my initial appointment in the last hour and reschedule it 3 hours later the same day, and they were totally cool with it. I would definitely recommend these guys for your move.
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October 2014 by A S.
I ordered the service through uhaul.com website. The email I received recommended that I call the company to discuss the details. I made a call and left a voicemail. They called me back an hour later confirming the appointment which was a couple weeks ahead. Next, they called me a day before to double check everything --- I really appreciated the call since I was actually planning to call them to confirm it. On the day of the appointment the guys called me 15 minutes before to let me know they are coming. They arrived almost on time --- not a big deal. They worked hard to pack everything into the truck and it was very impressive to see how they put stuff into the truck to fit as much stuff as possible. Unfortunately, a couple big items didn't fit and we had to do another run thus the guys stayed later than expected (they had to call the next job to notify they'll be a little late). I really appreciated that they didn't leave until everything is done even when it took longer than planned. I tipped them the price for the overtime and I feel they deserved it. I strongly recommend these guys to anyone: it is a hard working and very dedicated team.
