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July 2024 by Melissa And David M.
I wish I could give this place a 0 stars. I never write reviews but this is the 3rd time that we have been given a $600 fee for a doctors visit that was CONFIRMED as being fully covered and then later to find out it was not at all. Our insurance providers have even said they recommend we leave Sutter Health after talking on the phone with them because they run very sketchy practices and are a money grab. Apparently, they will give you a different provider any time you try to set up an appointment even when you don't ask for it because the doctor we tried to see was never available or not available for months out. Because of this, they label it as a new patient even though we have been a reoccurring patient for two years now. We are fuming.
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June 2024 by Ashish M.
Had an ultrasound appointment for 9 am .. waited for 40 minutes and then was asked to wait another 1 hour to do ultrasound; I was fasting with no water allowed was not going to work; pathetic experience
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March 2024 by Avey Garza
Been looking for a new doctor, I switched insurances, I've been with Kaiser most of my adult life, I'm 45, I should have switched years ago!! Staff is friendly, doctors actually care, don't seem to be overwhelmed, and are really caring here, it's been such a relief, to find real caring doctors, no more horrible ghetto patients, I'm beyond happy here.
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February 2024 by Subrata S.
Absolutely horrible experience. I had a lab appointment for my son at 4:50, reached the at 4:52pm. Took me an hour to travel. The older guys just refused to do the test. He said the test will take 15mins and he has to leave by 5:00pm. Why the hell you allow an appointment if you can't do it.
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January 2024 by Hosna S.
Awful lab experience. There is no clear indication of where the lab check in has moved to. the lady at reception made me wait to tell me go check in somewhere else and then after waiting long in another like I encounter another arrogant person at the lab check in. What is going on with the staff here? I've been to multiple PAMF locations and this one by far is the worst.
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November 2023 by Lorri S.
The service here was awful. There was only one lady checking in the long line of people waiting for lab work. Even though we had an appointment, we still waited 40 minutes before even being called back for the blood draw. We usually go to PAMF Los Gatos, but thought we'd try this location. Never again!
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December 2022 by Timothy Riener
The weight was a little bit long. They missed my appointment time by a small amount. But overall not bad. The staff is generally friendly and professional and it's a fairly clean and efficient place. This is only my first time going to this particular Palo Alto medical location, but I would go back again.
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November 2022 by Tim Riener
The weight was a little bit long. They missed my appointment time by a small amount. But overall not bad. The staff is generally friendly and professional and it's a fairly clean and efficient place. This is only my first time going to this particular Palo Alto medical location, but I would go back again.
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July 2021 by Mona M.
As a new patient, I went to my annual physical checkup. It was always fully covered by insurance for many years before I moved here. But receive a doctor visit bill few weeks later because they decline its a preventative physical exam visit. Very ridiculous, not recommended.
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May 2021 by Jerry L.
I thought I had an in-person appointment and then suddenly they tell me I need to switch to a video appointment. If I had known this beforehand I could've gotten the video appointment scheduled at an earlier time since there were open video appointment slots earlier. It's very frustrating. Also, I feel like their pricing is not very competitive, and it's not very transparent either. For example, it's difficult to find out the price for a video visit relative to an in-person visit, or what a "low-to-medium" level appointment exactly means on their pricing chart. How do I know if I'll get charged for a low level appointment, which costs $69, or a low-to-medium level appointment, which costs $144?
