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June 2025 by Hamed Zare
They are not professional at all, and the manager don’t care about customers and doesn’t know how to fix the problem, never come back PETCO anymore.
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June 2025 by Alex Moreno
Clean store, friendly departure
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June 2025 by Nisha “Kristine” Fa
Clean and tidy. Employees are kind and courteous.
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June 2025 by E Tarano
Very friendly and knowledgeable reception from staff. They offered me all the help and information I needed. I was there for what I considered a very short but enjoyable time. Highly recommend the Petco Store on Cottle, San Jose, CA
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April 2025 by Heidi Marie Wilson
Excellent Petco Location. My Toy Poodle first grooming appointment with Aileen was great. She is now Alfie's grooming as long as we live in Northern CA. This Peto also has an open Vital Care Veterinarian Clinic, where Alife will now receive all his vaccinations, and health screenings. Also, this Petco carries Alfie's wet and dry Canidae dog food. In my opinion this is the best Petco in CA.
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April 2025 by Kyle Sisco
I’ve left two voicemails a week apart to get a grooming appointment and not gotten a call back.
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April 2025 by Ms Sally R
Terrible service from Victor DO NOT take ypur pet here he was yelling at me my husband over the phone Trying to over charge us my dog wasn't groomed accordingly they didn't listen to anything I said they didn't even cut her nails. I dropped my dog off at 3:30 they called me at 5pm saying that I could pick up my dog bring her back on a Saturday so what was my dog doing the whole time. Finally with poor communication they said they said come pick up your dog, they did a half fast job so the groomer could leave at 5:30pm. Terrible service!!! My dog is butchered her hair is so short like they balded her. 😫
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June 2024 by Jagadeesh Rahul
Big pet store with amicable service. Went for pebbles and was easy to navigate and find products. Not that busy
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June 2024 by C. Gray
Great staff, extremely helpful and patient with both customers and their[often unruly] pets.
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June 2024 by Brad Fries
Staff always helpful and pleasant.
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June 2024 by Karen Leon Mozo
Good service
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May 2024 by Ana Cortez
Cashier didn’t seem happy to work there
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April 2024 by Willie R
I’ll give this place a one star because every single time that I call to get my dog an appointment for his nail trimming they never answer the phone are they always busy with something going on? I always go to Blossom Hill Petco and they take me in ASAP. So don’t waste your time on trying to call Petco off Cottle for a dog appointment, you’re just wasting your time.
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April 2024 by Usama DNA
Was turned away from the appointment for "ridiculous" reasons. Grooming attendants need an attitude check, no need to be disrespectful. Avoid this center if you don't want to be disrespected
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March 2024 by Carly L.
Now I remember why I stopped taking my dog to vetco.... Got an email from vetco promoting 20% off professional dental cleaning at participating vetco locations. Called them and asked if this promo would be honored even if their earliest appointment would go beyond the promotion expiration date. They said YES. So I booked an appointment for her wellness exam and dental check up to see if she qualifies for dental cleaning. The participating vetco with the promo is about an hour away from where I live, but the promo was too good to give up. A few days prior to the check up I had to reschedule because their doctor was sick, no big deal. Then they called to reschedule again because they booked me with a temp doctor and not their home doctor by accident... again no big deal. Just a slight annoyance. Day of actual appointment, they prescribed rabies and DAPP. They said her vaccines would be valid for 1 year. I had to reiterate that Koda is usually on 3 year vaccines and after some back and forth convincing, they finally agreed... without my prior knowledge of this they would've easily scammed me out of this and made Koda get these vaccines every year. They are the professionals, they should've noted this without me having to convince them. Then they quoted me for dental and I asked about the promo. In which the nurse said it's just for grooming. So again, I had to convince them it was for professional cleaning and show them my screen shots. Then they said they won't honor it since they are booked out for dental until July. I mentioned my discussion with the front desk and emphasized that the only reason I drove an hour to this location and changed Kodas vet to vetco was for this promotion. The manager dismissed me and just said they couldn't honor it. What a waste of time. Should've just stuck to my original vet clinic and saved myself the stress of multiple rebooking, 1 hour drive, convincing vaccine due dates, and all for a promotion they said they would honor but weren't even aware of the promo when I showed up and then denied me on the spot. The nurse and doctor were nice but definitely not worth the hassle just to be denied something that was told to me to be okay to begin with.
