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November 2023 by Vanaja U.
I did not have a pleasant experience at this location. I came in for a pick up order issue (that was made by them) and I felt like it was handled very rudely. If there is an issue with the system, I totally get it, sometimes it doesn't cover all kinds of situations. BUT what I don't expect is for them to treat me with disrespect because they don't understand the issue that they have made....I've always had good experiences at Petco, but this experience is going to keep me away from this location for a while. That being said, I really hope this was a one off experience.
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November 2023 by Kristina I.
It is a warning to pet parents! Do not come to Vetco inside Petco 271/San Jose, CA, or any location. Don't mix the vet service and store. The Petco store is excellent. The staff is friendly and helpful, but once you get involved with Vetco or Grooming, it's unprofessional from the team and the veterinarian. Our Experience: The mobile pet service from the crew at Vetco, Bryanna N. and Stephanie B., working our appt day, and vet Amanda Clouser, license #vet22645, were rude and unprofessional. The vet didn't speak to us the entire time, had no acknowledgment, did not make eye contact, and had her back toward us. There was no communication when it was time for the oral heartworm. Instead of asking us to remove the muzzle, they told me to give it at home. I asked that they do it there. The check-in person returned the dog to the table and did it herself while the vet turned away and then placed our pet on the middle of the floor behind her and walked away. The dog was not secure, and no one had the leash. She left the dog and didn't say a word. Their demeanor and actions are not acceptable. I asked if we were done, no communication, no thank you. Have a nice day, nothing. As we left, I said her service was rude. While waiting up front to speak with management, we saw the vet, Amanda Clouser, license #vet22645 walking towards the exit. We said excuse me several times. She ignored us and proceeded to walk out to her car. Her attitude in her profession is unbelievable. We trusted/allowed you to care for our pet, but you can't have a conversation about the service we just received. Not even an apology or asking if the service was okay with staff given what had all happened. Weird. The filthy dressed, hair in six colors, messy ponytail with a bull piercing, watch out for her. The handling of our pet was improper. She observed we were taking precautions by holding our pet and not allowing him on the dirty ground, knowing not all the shots had not been done. Placing a new puppy on the floor where other animals have been is not recommended. The service: Unprofessional, rude to customers, and doesn't have the decency to hand our dog to us, look at us, and thank us. We canceled all appointments and will spread the word about this business on other platforms. Petco: Jenn, the manager at Petco, is a lovely woman. She assured us that she would contact the Vetco management by email and review the video footage. We hope she keeps her word and follows through. Please, PETCO, don't bring these people "crew" back if you want to keep customers - families walk in and out of your business every day and come to care for their pets, but don't expect to be treated as such, especially in front of their kids.
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October 2023 by Brittany A.
I called this location thirty minutes before closing. The girl who answered my call was very sweet and patient with me. I asked for a stock check After she went to find the item I was asking about she offered to put them on hold for me. I expressed I would cut it close to closing and she didn't even express concern. She even gave me a discount to what their website was offering. Bonus: she spelled my name currently and didn't even ask! She had them ready and waiting for when I walked in the door like this! Whoever you are 'kell' you're awesome! I will be shopping here from now on because of you.
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September 2023 by Shirl
There really isn't anything special about Petco. They are a big-box store for pets and pet supplies. The inventory they hold is massive... but somehow still lacking. There are product options that fall into a broad quality spectrum. However, the pricing tends to run up to 30% higher than other stores or online options. It is not always easy to find an employee to help... or be helpful. They tend to answer questions with an air of confidence that is misplaced.
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September 2023 by behafarid farhadi
I brought my dog there, usually for grooming in any other salon takes 3-4 hours but they called me less than 2 hours that ur dog is ready to pick up . I went and brought back my dog straight home and i noticed a tick on my dog . I called them and explained what happened but the groomer told me go and buy some pills for your dog! Ispoke to the superviser but she wasn't helpful and kept asking me what u want from. Us . So irresponsible and careless . I would never go back there
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August 2023 by Marie T.
I see why the reviews for this place are so low . Yesterday i was denied the ability to purchase a $9 fish for my children - KAYLA SPOKE DOWM ON ME AND STATED THAT I DIDNT LOOK LIKE I COULD PROVIDE THIS FISH A HOME. Looked down on me multiple times stating that I didn't know the care for a little fish when I let her know I have 4 more beta at home that I have purchase from this establishment prior, she just flat out refused me the sale. Idk if it's because I had just come from working out and didn't look my best but I felt so discriminated by my appearance OR maybe because I got a little upset and she acted as tho "she didn't feel safe" maybe it was because I'm brown.... I asked to speak to the manager, and she proceeded to tell me that she was the manager. I asked to speak with the assistant manager, she whispered for two seconds and completely walked way, I proceeded to speak to nick , he didn't even have a care for what I had to say, and just flat out said no . later found out that was untrue about Kayla being manager , she s a shift lead . She's a liar Fast forward to the next day as my white husband went in to purchase the fish our kids so desperately wanted , another cashier plus Kayla we're at the register. Nick and Kayla saw him with me and he was not asked the same questions or was even questioned on his ability to care for this fish . Im never this person but this could not be a more clear example of discrimination . I wasn't dressed in workout clothes and my children were with me . Kayla has lgtbq stickers all over her name tag , as someone that comes from a group that constantly deals with discrimination you'd think "she, him ,they" would carry themselves in a more loving accepting way , not to harass a woman than wanted to do something nice for her children... and if you really were passionate about the fish why not express those same values the next day again when we came in to purchase the same fish . The store is wonderful.... Betta fish area needs more love if we're going to have these requirements. And most importantly get Kayla off your team - I've spoken to friends that have gone to this pet store before and have has similar issues with her
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August 2023 by Paul N.
Nice store with good customer service. Big store with many inventory. Many fishes to chose from.
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August 2023 by Cindy Meitle
The customer service reps are cheerful, and best of all, they are proactive and ready to assist. The Vetco team was amazing with my overly skiddish dog when giving her vaccinations.
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August 2023 by Maura Burns
It was blessedly cool in the store, for which I was grateful. They had what I needed and checkout was pretty quick, if a little more expensive than I would have preferred.
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August 2023 by Rocio Quevedo
I was in store about 45 mins there was not one CSR/TM in sight the entire time. I went to check out and asked the 1 person I finally saw for help purchasing a fish she declined to help me and walked to the register told me to wait there for the person to come back they were around somewhere, the cashier came made me pay for my items refused to sell me a fish said all my items had to be paid for first, then told me go wait at the fish someone will be with you so now ive been pawned off by two people unwilling to help, as I began walking towards the fish a flood of about 2-3 employees came walking out of the back laughing and joking one of them walked to help me well she refused to sell me fish she just wanted to upsell me on a tank so now I have a fish set up and no fish. I will be going to a different petco and returning everything and going to PetSmart instead.
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July 2023 by david rendon
Staff super rude wanted to buy 2 betta fish but the wanted to sell their own fish tank with is 2 times expensive vs waltmart plus they say it wasn't save for fish to go home with us.and they have dead fish for sale her name of staff is cayla.not happy at all.
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July 2023 by Seth Redmore
Very friendly, knowledgeable staff. We adopted 2 kitties at their adoption center. They carry all the stuff we need. I only took one point off because it feels like an underpopulated Costco with these high ceilings and fluorescent lights.I mean, this isn't an interior decorator complaint, it just feels kinda down, despite the super-happy topic and staff.
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July 2023 by Glen Haggin
Do not take your dog here to get groomed unless you want your instructions completely ignored. We brought our beautiful chocolate Parti Yorkie here and they absolutely butchered him. The staff is completely incompetent and shaved him bald even though we only asked for a trim. I would give them credit for giving us a full refund, if that even came close to compensating us for ruining our dogs beautiful coat.Please avoid this place for grooming at all costs.
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June 2023 by Glen H.
Do not take your dog here to get groomed unless you want your instructions completely ignored. We brought our beautiful chocolate Parti Yorkie here and they absolutely butchered him. The staff is completely incompetent and shaved him bald even though we only asked for a trim. I would give them credit for giving us a full refund, if that even came close to compensating us for ruining our dogs beautiful coat. Please avoid this place for grooming at all costs.
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June 2023 by Rynn Hoong
They have a humane society adoption center where you can look at the animals there. And the staff was quite friendly, not Petco Cashier though.The price at Petco is moderately expensive. We sometimes get really good deal on cat litter at Safeway, but never at Petco. It has a huge selection of everything, it's great if you need to get something last minute.