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December 2023 by LaDonna A.
I only like this location. My favorite service that this location provides is notary. (Call ahead of time just to make sure the notary is on site & will be at the time you plan on arriving ) They only charge $15 per signature! I drive from downtown SJ out to this location every time I need something notarized.
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September 2023 by Elyssa D.
I love how fast and efficient the services provided here are! The young man at the counter is so helpful--he puts time and value into his work. Will definitely come again
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July 2023 by D S.
Excellent service and very reasonable prices. The person at the counter was very knowledgeable regarding our notary documents and procedures. Highly recommend this Postal Annex for the superior service and great prices!
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July 2023 by Marc T.
Arrived here with my family around 1:15 pm on a Saturday afternoon to ship a package, notarize documents, and photocopy documents. We were the only ones inside and there was a sole worker helping us- a nice gentleman who provided awesome and professional customer service. He was very thorough in helping us with our multiple asks and specific requests while great multitasking like picking up the phone and attending to walk in customers while we were working on our documents. He found opportune moments to work with other customers while working with us. Got all of our tasks done at this Postal Annex and highly appreciate the customer service especially on a hot day!
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June 2023 by Xitlalli T.
The owners of this Postal is a man and a woman who already know me and are always very kind and helpful whenever I come in to ship out a package. Yesterday I came in to get my fingerprints done and realized that the owners weren't there and instead was a short lady with glasses working. She was not giving at all good customer service. She kept going to the back to do whatever she was doing while my boyfriend, another lady who was there before us, and I were waiting for her to help us when we finished filling out the documents for the fingerprints. She was also wearing a earbud while talking to us which is unprofessional because you can't be working and talking to a customer while listening to music at the same time. She was giving the lady and I horrible attitude, she kept raising her voice at us, and whenever we had a question about what to fill out in the documents she will be rude and tell us she didn't know and to figure it out ourselves. Once I finished filling out my documents I gave it to her and she was about to process it but then there was one box I filled in incorrectly and she told me to call the agency who was hiring me and to confirm with them what to write down or else she won't be able to process my fingerprints. I asked her about that same box before filling it in and she said she didn't know what to write down and all of a sudden she knew what I had to write down in the all along? She also started to raise her voice at me and started to sound annoyed for not filling in the box correctly. My boyfriend and I had to leave without my fingerprints because we couldn't deal anymore with her rudeness when my boyfriend and I were always being nice to her. She is also racist because she was treating me and the lady who was there before us differently because were Latinas. Once I see the owners again I am going to tell them about this lady because this type of customer service is unacceptable and not tolerated especially when the customer needs help and is being kind.
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June 2023 by Andrea D.
Super unfriendly lady works here who over charged us. She charged us a dollar per document for SCANS. She was also very unfriendly. My mom wanted to go here because she likes to support small business and says the man who works there is nice but unfortunately the lady was not nice to us even though my mom had been there that same morning.She refused to scan our apostille documents 1 by 1 as requested since they are stapled with a seal. If she'd had experience with these types of documents before, I would have loved to hear it but she offered no assistance and simply refused to scan one by one. Our receipt states it was a fax and has no itemization on it, and low and behold they charged us their infamous 17 dollars, just like every other person on these reviews that had bad experiences... Please be kind and helpful to your customers!!I gave 2 stars because she got the job done, albeit a painful experience lol
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April 2023 by Jett M.
Ok also experienced the rude lady. No greeting, barely any instructions on what to do and argumentative.Is it a required skill to have lack of customer service or rude to work here? The PostalAnnex at sunnyvale is the same.
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January 2023 by Google user
Always helpful, friendly and fast. On this occasion my husband and I needed notary service and the young man (who rushed back from his lunch break to help us) was an absolute delight. Thank you Postal Annex+. You are my go-to place for all my mailing needs. ?
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January 2023 by Irene Silva
Always helpful, friendly and fast. On this occasion my husband and I needed notary service and the young man (who rushed back from his lunch break to help us) was an absolute delight. Thank you Postal Annex+. You are my go-to place for all my mailing needs. ?
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April 2022 by rimsha khan
Been there two times. One time interacted with an indian lady. It was relatively better. But the second time there was on old man. Charged me $2.5 for print and when i very politely asked isnt it so expensive for one black and white print he very rudely responded you can leave if you dont wanna pay.
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April 2022 by sanjay sen
Great store and friendly customer service. I will go back there for all my postal needs. Very nice people and they getting to know the needs and wants of the neighborhood now. I wish them all the best.
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April 2022 by Tim S.
Stay as far away as you can from this place they do not know what they are doing you will get overcharged every single time ! they charged me for a package gave me a receipt let me leave then called hours later to tell me I needed to come back to pay more money that they were not gonna ship my package i have never heard of anything like this EVER. Also, the customer service is absolutely terrible and the owner is extremely rude to all customers I've seen him arguing with many. just go to the actual UPS store or FedEx store for your packaging and shipping this place is a joke do not go here!!!!!
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March 2022 by Josh D.
Went in after calling to see if they had Usps flat rate boxes/envelopes. Was told they do... when I arrived I was told the price to send the flat-date ENVELOPE was 17 dollars. Absolutely insane. Charge me a buck if uoh want, even two... the mailers are free to you.. but that's like 5-7 dollars more, per envelope! I was excited when I realized there was a shipping center close to me... but that excitement is now disappointment.
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February 2022 by B. B.
Ms Devi is a very rude lady. She has poor customer service skills and is not willing to go out of her way to help her customers. I will not go to this location anymore.
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January 2022 by Long N.
Ms. Devi seemed quite nice this time around - I didn't sense anything off about her as others may have complained about. She seemed a little busy, but she managed to help me out fairly quickly. The document scanning was done fairly quickly and, aside from waiting to be assisted (she was helping another man first), it was basically an in-n-out job. I do not believe, however, that the document scan is worth a few bucks. I am sure there are other places that would charge me for mayhaps less than a dollar. I hope that they rectify that and that they provide better/competitive pricing because I felt like it was more than what I expected. I may be back for future business - but I will be comparing it to future experiences elsewhere. I am happy to help local and small businesses when I can, especially one run by families, so I am not too particularly upset about the possible loss due to a higher cost, however I can't help but question if the rates were fair or reasonable... Review to be updated.
