-
January 2024 by marta p.
I had the pleasure to be helped by Reyna Gutierrez who did an amazing job. She is professional, knowledgeable, thorough, personable, caring, and went beyond the call of duty. I've never had such an amazing experience dealing with a banking institution like this. The branch manager was very helpful in the process of signing me up for services. I'm very grateful to both. I recommend anyone seeking bank services to go to them.
-
October 2023 by Nirobiscloset
I'm trying to contact this bank branch. They allowed one of their customers to cash my check without ID or signature. A stolen check.
-
July 2023 by Jaron B.
They would not approve my application for a refinance of an existing auto loan with another institution, even though my credit is above average.
-
July 2023 by Olusola O.
Excellent at facilitating my auto loan. No stress. Izzy made it so easy. I had only been banking with Provident for 3 years. And the perk of maintaining a check in account made the perks even better.
-
June 2023 by Pradip S.
Amazing customer attention and we could not be more happy with our interaction with Izzy as we were trying to finance a car purchase. I would revisit Provident for their exemplerary customer attention.
-
May 2023 by Clarence Z.
Got a pre-approved offer letter to refinance my car and Ivan helped me organize my appointment with Isamar. From there, Isamar took care of my refinance and it was the smoothest run I've had compared to other places. She was really quick to answer my questions and super helpful! She gave me advice for all my questions and concerns. Definitely happy with my decision to refi with Provident CU.
-
May 2023 by Mike Crump
Always a great time, very helpful and courteous. I think I'll keep this bank.
-
May 2023 by Ozzy T.
I had the best experience refinancing my vehicle with this credit union because of Izzy ! She helped me out so much to understand and what I need to finalize my loan with Provident ! My rate is lower and secure , so glad I switched !!! :)
-
April 2023 by Theo P.
This branch of Provident is a JOKE. Everytime I go into this branch the lines are long, people have multiple transactions and the tellers are horrible. Today I was asked by the teller why I needed my cash out of my account. When I go to other branches in Santa Clara County there are no lines or problems. The other branches have told me this branch on Capital is a CLOWN SHOW. I would rather go to the DMV OR THE DENTIST
-
April 2023 by Dj F.
Great service every time I've gone in. The employees make you feel welcome and make banking feel easier to do.
-
February 2023 by Papo G.
Anthony helped us finance our vehicle and it was a seamless process. He explained everything thoroughly and we were approved and signed documents the same day and everything went smoothly. Also would like to give thanks to Linda and the rest of her team for being very accommodating and providing a great member experience!
-
February 2023 by Jamee Leann V.
Izzy was a joy to work with. She was professional, prompt, and her customer service was outstanding! Highly recommend Izzy and Provident Credit Union for all your financial planning/needs.
-
January 2023 by Libby N.
Provident CU has Amazing service. In person/Bank service is always great. Phone services are super. Representatives are helpful and always provide excellent service. Much better than the commercial bank we used for years. Always Recommend them to my friends.
-
December 2022 by Jimena C.
Isamar was great!She made the loan process super easy, always kept me up to date, and answered all my questions.
-
December 2022 by Grace F.
Have been banking with them for a almost 10yrs, if your in the school system working, this is the bank to be with. Rates & whatever goodies you can think of, they always seem to be the best & beat a majority of the banks we go through. A little disappointed they don't have many banks in the area or let alone anywhere, that's the downside of banking with them but, of course they have the perks of banking outside of your bank, so many amount of Xs before you get charged. I consider myself a happy, satisfied & loyal customer.
