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March 2024 by Linda A.
They are very good here but only two phlebotomist in this office. This why they don't get to answer phones because they are busy every where seems short of staff this is the only problem.
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January 2024 by Anna Hismjatullina
Google address incorrect, makes you spin circles around the block.Once there, no human to help. You struggle with machine but once 10 min mark hits your appointment, it gets erased, you got to schedule for another day. You would think that they allow more time for firstcomers given the shortcomings above. As if only their time matters, and I am a middleschooler and with all the time in the world to waste running back and forth.
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December 2023 by Kristal J.
I've been coming here ever since this location has opened. More convenient to get to since I live near by and can come straight here after work. Never had any issues with the staff or appointments. Located on the second floor, this place is clean compared to others I've been to in the past. Plenty of parking at this location. Policy for Quest has changed the past year I believe when it comes to doing labs. It's not posted but technically you're supposed to MAKE AN APPOINTMENT! If you do decide to do a walk in, expect to wait. Will you be seen? Maybe? Maybe not? To make an appointment isn't hard and if you're complaining about making appointments on the website is confusing or whatever get someone to help you. It's not rocket science. Don't expect that if you show up at this location that you'll find someone at the front desk, they're in the back drawing people's blood. So again, MAKE AN APPOINTMENT and make it easier for everyone.
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December 2023 by Nhu Tran
Bad service
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December 2023 by Pc A.
Lousy service, Lousy website, and above all no one answers the phone. They want you to schedule an appointment for a blood test but in some cases, it takes weeks, or else go there and wait for several hours before you are tested. Total failure of an operation.
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November 2023 by Genie Jak
Terrible service. Many people came and wait like me for 3 hours and they keep telling us check status on TV, but the TV keep showing ads. No idea how long the wait or confirmation that the name already on waitlist.
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November 2023 by Aaron Gold
Waited like 10 days for my appointment. I got there on time, but they denied my appointment because the line took over 15 minutes since the people in front of me didnt understand the language to check in. They will cancel your appointment because they cant manage check in times.
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October 2023 by Erika D.
unhelpful staff no one cares about the patients waited an hour and had an appointment and they said we didnt but we literally did we re scheduled three times already out of hope my grandma will die because of them
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September 2023 by K Piper
Horrible lab. Especially Lini who was talking on a personal call on her phone for OVER AN HOUR while 40 people were waiting in the lobby to get their blood drawn.They don't care about the customers. They care about their selfish personal business.They don't care about getting people out of there.Worst medical facility I've EVER seen. Get a new supervisor for gosh sake...Four and a half hours after arriving I left...still no blood draw!NOT ACCEPTABLE!!!!
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August 2023 by vace vosooghi
Don't go to this location. waiting room is packed and smells bad. poor calling system, broken monitor. poor associates.
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July 2023 by Sim B.
We took appt but never got any QR code and then when we reached there was no appt. Their website is not great also even for drop off specimen they need appt . Not friendly at all.
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July 2023 by Deacon Strukt
I had an appointment for 2:20.. it’s 3:00.. still waiting. What’s the point of an appointment? Folks just literally took four people from the back of the line who complained!What is going on here!?No big deal, you’re just 40 friggin’ minutes late!!!
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July 2023 by Jose Hernandez
Not much service even for basic questions mostly all computer screen ? Yes there will be older people so be prepared to wait
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June 2023 by PK J.
Even with appointment, this location could take forever to process your lab work. I have visited twice and it's 30+ minutes of waiting during business hours. For anyone walking in, it can easily take 2+ hours to accommodate your request. Please explore your choices before visiting this location. Really bad!
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May 2023 by Phuong T.
There is no front desk person and one of the technician provided very bad customer support. I came to drop off my lab specimen before the close hour. I waited at front desk for a while and a technician came out and said that I were late. He refused to take my drop off. I think he rushed to go home.....Bad service!!!!
