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February 2024 by Dana B.
Best services cleaning store the cashiers were amazing. The People on the floor were very helpful. There was one Manager there named Roxanne and she was a doll to me I highly suggest to shop at Ross in the Almaden Plaza
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February 2024 by Andrea Jackson
Great prices
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February 2024 by Johan P.
I didn't like the customer service. Yesterday I went to the store with 10 minutes left to closing to buy something for last minute and I felt a bad energy from the employees. When I found what I was looking for, they announced the store was close and they would not take any further transactions at 10:27, when they had plenty of time just to scan my one item.
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February 2024 by Ran-e R.
This is my go to Ross but I had a very bad experience last week when the man at the counter did not honor my return though I provided him with the tags and the receipt. He was too lazy to find out which tag was for which dress. Guess what, I had only 2 dresses and both the tags had clear identification. He ranted and was extremely rude and said if you don't give me the right tags I cannot verify them. When I argued and said what else I had to give he said he was helpless and cannot do anything. After a 2 minute argument he called his manager, the kind lady and she solved the matter in less than a second. Maybe the man was hungry and tired after a long day as it was almost closing time. But this does not justify for the unreasonable behavior he showed towards me.
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January 2024 by Joseph Sickler
Payed about half price for the same brand of toddler clothes. Check out their inventory before spending twice the amount at other retailers. They might not have everything but you'll definitely save money on the items they have.
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January 2024 by Lise Huoponen
one of the better Ross stores I’ve been to. unfortunately got misgendered by the employees twice in the span on 10min.
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January 2024 by carl
A reasonable selection of stuff to buy at good prices, it feels like a thrift store, but with new products...the checkout line was ridiculous..must have been 40-50 people long...
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January 2024 by MIKE. SR Carpio
Got a lot of deals for me and kids I spent less then a hundred and got stuff for 3 people
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December 2023 by Yaz M
????♾️
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November 2023 by A S.
Beyond rude customer service We arrived 30 mins before closing and got literally pushed up to the register to check out. Before payment was even inserted the cashier Tina proceeded to tell the next customer they had to put all there items where I was standing if they wanted to be helped. Um I wasn't even checked out yet and they wanted my space invaded. Even the customers in line behind us thought that was odd and politely waited. Cashier was not happy. Also while in line other employees are talking badly about how stupid customers are and need to hurry. Excuse me! We are all in line waiting for you to do your job and check us out. Oh and check your credit statements. If I had to guess these employees have an inside ring skimming cards. Really sad and extremely upsetting. I will never return to this ross again.
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November 2023 by Suleyma T.
This is the worst Ross I've been too.... They always close 15 minutes before they're actual closing time and most of the employees are always rude...come on Ross get it together with this one!!!!
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November 2023 by Carlos Aguilar Rivas
Lack of assortment
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October 2023 by abear
Good store overall. Great items and bought a few. I’m rating 3 stars because a lady with a bun and glasses addressed me and a couple other customers in a rude tone. Complaining about chairs and we moved elsewhere because of her disrespectful behavior. Afterwards, I witnessed her scolding my friend, me soon after, because we wanted to check out the jackets. She instructed us to go to the changing room just to try on one jacket!! Very ridiculous!
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October 2023 by Cecelia R.
There are 15 people in the line and 1 cashier, really Ross!!! What is wrong with this picture? You guys need to step it up this is just acceptable . My goodness!!
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September 2023 by A M
Unfortunately this store has gone down hill. I was waiting in line for a while since they only had 1 cashier open. When it was my turn, a woman who does not speak English cut in line and the cashier said “this lady is special, you can wait.” I asked how that was fair and she said this person got to cut the line because she had spent $600. I have spent well over that amount but even that doesn’t give someone the right to cut a line. Just because you don’t speak English and spent money previously at the store doesn’t give you any right to cut and I’m not sure why the woman working there thought this was ok. If the worker hadn’t said anything, I would have let this lady go before me. But the fact the worker claimed one person was more valuable than another is where it drew a line. Won’t be coming back.